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Support Centre

We're here to help you understand your finances and bank when and how it suits you. Find step-by-step instructions, walkthrough videos, how-to guides or see how to connect with one of our specialists. 


Banking explained

Banking can be complex so we’ve put together some helpful links to explain a bit about your banking.

For personal customers

For those in need of extra support

Financial assistance

We’re here to support when you need it most. Find out how you can apply for financial assistance to support you through everything from losing a job or reduction in income, a relationship breakdown or being impacted by natural disasters and more.

Family violence support

If you experience family violence or financial abuse, we'll support you. Find out how we can help.

Dealing with the unexpected

Life can be unpredictable. We’re here to help you get back on your feet.

Gambling support

Discover how Gambling Block in the ANZ App can help you take control of your spending or get in touch to chat about your options.

Indigenous support line

Speak with a culturally trained team member on 1800 037 366 

Accessible banking

We’re on a mission to make ANZ products and services more accessible and inclusive.

Improve your financial wellbeing

Financial wellbeing hub

Get help from this one-stop-shop with free financial wellbeing support to help you master your money.


An education program with easy access to online training activities and tools. Learn at your own pace.

Saver Plus

Complete the program and receive matched savings, up to $500, for education-related expenses.1

Not sure what your next move should be?

Visit the Guides and Tools section for tips and tricks, money hacks, how-to guides and calculators, to help you improve your financial wellbeing.

For institutional customers

Global contact information

If you’re an ANZ Institutional customer in need of digital support, you can find contact details for our customer service centres around the world here.

Our APIs

Our APIs enable developers to access information about ANZ’s products, which have been developed in accordance with the Consumer Data Standards.

Online resources

Find support resources for your ANZ Digital Services, such as user guides, operational manuals, help portals, demonstrations and other important information.

Using your security device

ANZ has multiple device types available for use by corporate clients to protect themselves when using ANZ digital services.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

1. Terms, conditions and eligibility criteria apply. Please refer to the Saver Plus program for more information.

® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.