Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
This might be due to ANZ Falcon detecting a suspicious transaction. You can learn more about this here.
If you’d misplaced your card and temporarily blocked it in the ANZ App, don’t forget to unblock it if it’s safely back with you (phew !).
There are a number of other reasons why your card might not be working, contact us for support.
Firstly, make sure you check that your address details are up to date so you can receive your new card smoothly. You can check and update your address in the ANZ App or Internet Banking
If you are an Internet Banking for Small Business or Business Banking customer, please contact us to organise a replacement card.
You should receive your card in the post within 5 to 7 working days.
You should receive your card in the post within 5-7 working days.
A replacement for your expiring card will automatically be sent to your mailing address (unless you’ve requested otherwise) and should arrive by the third week of the expiring month.
If you don’t receive your card seven days before the end of the month, please Message us.
You can activate eligible ANZ cards in the ANZ App and Internet Banking. You can also set the PIN for your card in the ANZ App.
You can use your phone to make payments on the go by adding your eligible ANZ card to your digital wallet.
If you're replacing an existing card that's in your digital wallet, it should update automatically. That’s handy.
Make a one-off payment or transfer from an ANZ linked account in the ANZ App and Internet Banking. Use BPaydisclaimer if paying from a non-ANZ account.
Your minimum monthly payment is the minimum amount you must pay to your credit card every month. This includes an ANZ Instalment Plandisclaimer payments due if you have an active plan in progress. Refer to your account statement.
Specify a set amount each month. If the set amount is lower, we will debit your minimum monthly payment, listed on your statement, to help you avoid any late fees.
Clear the balance on your credit card each month. The closing balance amount includes any overdue/over limit amount owing as well as the current balance owing on the account.
To pay your ANZ Credit Card:
You can make a one off payment or transfer, recurring or future payments. If you have an ANZ Instalment Plan please refer to the FAQs to see payment options.
To transfer to your ANZ Credit Card:
To pay your ANZ Credit Card:
To transfer to your ANZ Credit Card:
You can make a one off payment or transfer, recurring or future payments.
Please note that this "Pay credit card" function is not the same as CardPay Direct, and different rules applydisclaimer.
You will receive your payout figure by return message in the ANZ App.
Alternatively, you can call us to request a payout figure.
Contact the ANZ Cards team
You'll get a reply in your Internet Banking secure mailbox once we've actioned your request. Simply click on Mail in the top left options.
Alternatively, you can call us to request a payout figure.
Contact the ANZ Cards team
To increase or decrease your credit limit you must be the primary credit card holder. All credit card limit increases are subject to our lending criteriadisclaimer.
Not sure what type of card you need? Explore ANZ credit cards
Only the primary cardholder can request to change their credit card type.
To close your account, please ensure:
Alternatively, you can call us to request account closure.
Contact the ANZ Cards team
If you'd like to allow a close friend or family member to make purchases on your ANZ Credit Card account, in some circumstances they can be issued with a card of their own. ANZ refers to such a person as an "Additional Cardholder".
The "Add an Additional Cardholder" function makes adding an Additional Cardholder to your ANZ Credit Card easy. All you need to do is complete the cardholder's details and accept a declaration of your responsibilities as the primary cardholder.
Note: Although Additional Cardholders can charge their purchases to your ANZ Credit Card account, you are still responsible for meeting the repayment obligations.
Note that only the primary credit cardholder can submit a request for an additional credit cardholder.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available at www.anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518.
ReturnEligibility criteria, ANZ Instalment Plan T&Cs (PDF) apply. Fees and charges may apply.
ReturnThe ANZ Internet Banking "Pay ANZ Credit Card" payments will be made irrespective of whether you make other payments to your credit card. If you exceed your allocated credit limit, you will need to make an immediate payment yourself to ensure your credit rating is maintained and to avoid incurring interest.
If you have exceeded your credit card limit and have selected the minimum payment to be paid to your credit card, the over-limit amount and minimum payment will be charged. If, however you make a payment yourself, this will not alter or affect the Pay ANZ Credit Card payment which will occur on the due date of your payment.
ReturnCredit limit increases are not available on the ANZ Visa PAYCARD or the ANZ Rewards Visa PAYCARD as these cards have a maximum credit limit of $400.
ReturnThis service is available for consumer credit cards only. To change your business credit card type, please visit your ANZ branch.
This service is only available for currently promoted ANZ Credit Card products. If you wish to change from card products no longer promoted (such as ANZ Visa PAYCARD and ANZ Rewards Visa PAYCARD) you will need to visit your ANZ branch or call us on 1800 007 511.
Your request to change your card type will not change your existing credit limit. Your existing credit limit will apply to the new ANZ credit card you change to. If you request to change to a new ANZ credit card that has a minimum credit limit that is more than your existing credit limit, ANZ will not accept your request.
The interest rates, fees, charges, features and benefits for each ANZ credit card can vary. You should carefully review the rates, fees, charges, features and benefits of your existing ANZ credit card and compare them to those that apply to the new ANZ credit card that you are requesting to change to. Information about all ANZ credit cards is available on www.anz.com and you can use the "Compare ANZ credit cards" link to help you compare some of the rates, fees, charges, features and benefits of your existing card and the cards available to change to. You can also compare some of the key information relevant to each ANZ credit card by reading the Key Facts Sheet and reviewing the ANZ Personal Banking Account Fees and Charges Booklet and the ANZ Personal Banking General Fees and Charges Booklet.
Return