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Security hub

Welcome to ANZ’s security hub. We’re here to look after you and your money - helping you to protect what matters.

Using security features like ANZ Falcon® and behavioural biometrics , which are personal to the way you bank, we study the difference between you and fraud, to help keep your banking safe.

Latest security alerts Contact us

It’s Cyber Awareness Month 2024! #StopTheHack and explore ways to enhance online security. Learn more about Cyber Awareness Month 

Latest cyber security news and alerts

Stay informed about the latest news and alerts in cyber security. Learn about new threats and ways to protect yourself, your family, or your business from cyber criminals.

 

TOPIC

Types of fraud and scams

 

28 articles

ARTICLE

How secure is my password?

Learn how to strengthen your passwords and help keep your personal accounts safe from cyber threats.

Find out more

 

TOPIC

How to protect yourself

 

5 articles

ARTICLE

Bank impersonation scams

We love connecting with our customers, but how can you be sure a call is genuinely from ANZ?  We break down how bank impersonation scams work so you can protect yourself and your money.

Find out more

 

TOPIC

Keep your family and friends safe

 

3 articles

ARTICLE

Credit card fraud

Discover how to implement safeguards on your personal credit cards and help secure your financial information.

Find out more

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How we protect you

With evolving fraud detection technology, biometrics monitoring in our banking apps and Internet Banking, plus a team of specialists to help you 24/7, we offer security you can bank on.

 

TOPIC

Keeping your devices
safe

 

5 articles

FEATURE

ANZ Falcon®

Our anti-fraud technology, ANZ Falcon®, analyses your banking behaviour to help recognise, flag and identify suspicious transactions.

Find out more

FEATURE

ANZ Shield

Get more protection when you bank online. ANZ Shield is a security app that verifies your ANZ Internet Banking activity. Plus, it offers access to additional ANZ Internet Banking services.

Find out more 

 

TOPIC

Business cyber security

 

5 articles

Disclose a security vulnerability

At ANZ, we take the security of our systems and customer data seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of ANZ and our customers.

If you think you've found a security vulnerability, report it via Bugcrowd, who manage our Responsible Disclosure Program.

All disclosures must be made through Bugcrowd, not directly to ANZ.

We don't condone malicious or illegal behaviour in identifying and reporting security vulnerabilities.

For more information, including the terms of the disclosure program visit the Bugcrowd website.

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Security questions

Criminals are becoming more sophisticated and are using technology in creative ways to get access to information and funds. That’s why cyber security (protecting things like your computer, phone and personal information) is so important.  

 Cyber incidents can include the use of malicious software (e.g. malware and viruses) enabled by people or through exploiting vulnerabilities on websites or online services. Cyber incidents can also include malicious attacks on organisations. Typically, these incidents are used to get access to sensitive information, ultimately for financial gain, or to make a political statement.

 Explore the steps you can take to protect yourself or your organisation from cyber incidents.

Scams can be complex and present in multiple ways. For example, impersonation scams typically involve convincing individuals they’re interacting with a trusted person or organisation (like your bank, tax office or investment company).

In order to steal your money, the criminal may convince you to share sensitive information (e.g. your banking details) or authorise a payment from your account. This fake relationship can be built over a number of months over the phone, SMS messages, email or social media.

Learn more about common types of scams

Fraud can take many forms and can occur without your knowledge. An example of credit card fraud is when credit card details are stolen using a specialised device, during a legitimate transaction. You may first become aware there’s an issue when you’re notified by your bank or when you view your transaction history.

 Find out how we protect our customers using our fraud detection technology, ANZ Falcon®.

Reporting a scam is an important step to help stop it. Plus it can prevent countless others falling victim too. Report a scam to Scamwatch.

If you have shared financial information or transferred money to a scammer - or if you suspect fraud on your account - please contact us immediately.

Learn how to spot a scam

Phishing is a technique used by criminals to gain access to systems or sensitive personal or financial information, like bank account details, by impersonating an individual or business you may recognise and trust. Phishing is often done through legitimate-looking websites, emails and SMS messages, which are actually fake.  

It can be hard to spot scams and fraudulent activity. In a genuine ANZ call, SMS message or email, we will never ask you to:

  • share sensitive banking details (like passwords, PINs, ANZ Shield codes, token codes. or one-time passcodes (for payment) in an email or SMS)
  • click a link to log in to your account
  • grant remote access to your computer, phone, tablet (or any other mobile device)
  • transfer money to another account

Learn about types of scams and the latest security alerts.

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.

Falcon® is a registered trademark of Fair Isaac Corporation.

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