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Security centre
At ANZ, we put our customers first. That's why we work 24/7 to keep your banking details secure. Learn more about safeguarding your data and the steps we take to protect you and your money.
The Australian Banking Association (ABA) encourages Australians to "hear the alarm bells" to help avoid scams.
We recently sent a communication to all customers about the increase in sophisticated scams and fraud in Australia.
In the communication, we outlined some simple but effective tips to help protect you and your money and explained what you need to do if you think you’ve been scammed. Read the communication at ANZ Media Centre.
If you're an ANZ Plus customer, you can learn more in your ANZ Plus App in the Support tab or find more information under ‘Security’ on our support page.
If you would like to report fraudulent or unusual activity on your account, please contact us.
Four steps to protect your virtual valuables
Pause before sharing your personal information
Ask yourself, do I really need to give my information to this site or this person?
Activate two layers of security
Use two-factor authentication for an extra layer of security to keep your personal information safe.
Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.
Turn on automatic software updates
Set your software, operating system and apps to auto update to make sure you get the latest security features.
Bank account protection
Want to know how to keep your account and personal information safe? Learn about bank security, the processes we have in place, and what you can do to stay safe and secure.
Business protection
We take the security of your business seriously. Protect your company, staff and customers with our business fraud prevention tips and our range of security services.
Fraud detection
Spot the signs of fraud and understand how to protect yourself. We'll arm you with what you should know about common types of fraud, scams and computer threats.
Report fraud
Find out how to report a suspicious message or that your personal details or banking information's been compromised.
Looking for security information about your ANZ corporate digital services?
At ANZ, we work around the clock to safeguard your ANZ corporate accounts and information when you use our digital services.
Helping you to protect your accounts and your business against online fraud is important. Learn more about:
- How ANZ protects you online
- What security controls your company can put in place
- How to protect and manage your own online security
- Cybersecurity resources you can access
Protect yourself online
In our increasingly interconnected world, these guides may help you protect yourself, your business, or your company against cyber threats.
- How to bank securely - full version (PDF)
- How to bank securely - summary (PDF 1MB)
- How to be safe online - easy read guide (PDF 4MB)
In addition, the Australian Cyber Security Centre have launched translated cyber security information for further support.
ANZ Privacy Centre
Find out how we manage and protect your personal information, particularly when providing a product or service to you.
Working from home securely
Changing the way we work and communicate brings new opportunities and challenges. We’re working from home more than ever, and organisations must ensure their staff are sharing and transmitting information safely and securely.
Report a lost or stolen card
Log in to the ANZ App to report your card as lost or stolen, or temporarily block your card.
Learn more about our ANZ Fraud Money Back Guarantee.
Received a suspicious communication claiming to be from ANZ?
Please forward communication as an attachment to hoax@cybersecurity.anz.com and delete it immediately.
Do not click on any links or download any attachments. Learn more about reporting suspicious activity.
Report fraudulent or unusual activity
Calling us via the ANZ App is a quick way to report fraudulent or unusual activity.
Log in to the ANZ App, tap Support, select the type of support, then tap Reporting Fraud or Identity Theft.
If you're unable to access the ANZ App, call us - we'll be with you as soon as possible.
Personal banking customers:
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive:
13 70 28 / +61 3 8693 7153
ANZ Personal Cards
13 22 73 / +61 3 9683 9999
Dispute a transaction
If you believe a transaction has been made in error, but there has been no fraudulent activity, lodge a transaction dispute via the ANZ App or ANZ Internet Banking.
If you are a business customer using ANZ Transactive, certain requests, including Trace of Payments and Transactions, Payment investigations and to manage Direct Debit Transactions, may be raised via the Service Requests function on ANZ Transactive.
Refer to ANZ Digital Services Help for further information or call:
Australia: 13 31 99 (Weekdays, 6am - midnight, Sydney/Melbourne time)
New Zealand: 0800 800 760 (Weekdays, 7.30am - 2am, NZT)
International: +61 3 9601 1200 (Weekdays, 6am - midnight, Sydney/Melbourne time)
Disclose a security vulnerability
At ANZ, we take the security of our systems and customer data seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of ANZ and our customers.
If you think you've found a security vulnerability, report it via Bugcrowd, who manage our Responsible Disclosure Program.
All disclosures must be made through Bugcrowd, not directly to ANZ.
We don't condone malicious or illegal behaviour in identifying and reporting security vulnerabilities.
For more information, including the terms of the disclosure program visit the Bugcrowd website.
This information seeks to raise awareness and provides general information only. It may be necessary or appropriate to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.