We strive to deliver excellent products and services to our customers, but if we get things wrong, we want to hear from you.
We are committed to working with you to understand what’s happened and to try to resolve your complaint promptly. We promise to listen to you and do our best to find a solution that is fair and reasonable.
The ANZ Complaint Guide will provide clarity on how to make a complaint, what you can expect from us and how long you can expect the process to take.
ANZ Complaint Guide (PDF 745KB)
Aside from English, the guide is also available in Arabic, Korean, Hindi, Vietnamese, Simplified Chinese, Traditional Chinese, Italian and Greek.
If you need it in another language or format, please call 13 13 14 or +61 3 9683 9999 from overseas.
Arabic العربية (PDF 832KB)
Chinese (Simplified) 中文简体 (PDF 834KB)
Chinese (Traditional) 中文繁體 (PDF 851KB)
Greek Ελληνικά (PDF 758KB)
Hindi हिन्दी (PDF 832KB)
Italian Italiano (PDF 742KB)
Korean 한국어 (PDF 887KB)
Vietnamese Tiếng Việt (PDF 773KB)