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Complaint form

For general enquiries log into the ANZ App, tap on Support and tap Message us.
To make a complaint fill in this form.

Which product are you writing about?

What does your complaint most closely relate to?

Please provide details of your complaint 1500

Please enter maximum of 1500 characters

Please provide details of the outcome you are looking to achieve or how best we can address your complaint 1500

Please enter maximum of 1500 characters

Your details

Are you an ANZ customer?

Yes

Other

ANZ agents or third parties submitting a complaint on behalf of a customer, please select "Other".

What is your relationship to the customer?

What date did the customer raise the complaint?

Have you resolved this complaint with the customer?

Yes

If resolved, what date did you resolve this complaint with the customer

Please provide details of the resolution reached with the customer 1000

Please enter maximum of 1000 characters

Contact information as an ANZ Agent or Third Party Representative/Contractor

Name of ANZ Agent or Third Party Representative/Contractor

Company Name of ANZ Agent or Third Party Representative/Contractor

Contact number of ANZ Agent or Third Party Representative/Contractor

Email address of ANZ Agent or Third Party Representative/Contractor

Is the customer potentially experiencing financial hardship or vulnerability?

Yes

Customer Information

First Name

Last Name

How would you like to be contacted?

Phone

*If you have selected email, we will only use your phone number if we need to contact you urgently.

*If you have selected phone, we will only use your email address if we need to contact you urgently.

CRN number

Contact number (please include area code)

Email address

Street Address

Suburb

Postcode

Country

ANZ uses the information that you provide above to respond to your query.

ANZ's Privacy Policy explains how ANZ handles personal information and explains how you may access and seek correction of the information ANZ holds about you or raise a concern about how ANZ has handled your information.

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