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Report suspicious activity to ANZ 

Message us in the ANZ App:

The quickest way to report fraud or unusual activity is to Message us in the ANZ App. You’ll get fast-tracked support that’s secure and available 24/7:

  • Log into the ANZ App
  • Tap ‘Support’
  • Tap ‘Message us’ and enter ‘Report fraud’

Call us in the ANZ App:

You can also call us in the ANZ App. Your call will go through to the right team with your identity already confirmed.

  • Log into the ANZ App
  • Tap ‘Support’
  • Choose one of the following options: Cards, Accounts and Loans, Profile and Security
  • Tap ‘Reporting fraud or identity theft?’
  • Tap ‘Give us a call’

If you can’t access the ANZ App, please call us:

ANZ Cards (Debit and Credit)
13 22 73 / +61 3 9683 9999

ANZ Internet Banking (Personal Banking)
13 33 50 / +61 3 9683 8833

ANZ Small Business and Business Banking
13 33 50 / +61 3 9683 8833

Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153

How to contact ANZ Plus

Dispute a transaction in the ANZ Plus app 

Report a lost phone or ANZ Plus Visa debit card 

Unable to log in to the ANZ Plus app? Please follow the instructions on-screen when you open the app.

When should you contact ANZ?

Please call ANZ immediately if:

  • You think you've been scammed or suspect fraud on your account.
  • You've noticed unusual activity on your account.
  • You've shared private information like your PIN, passwords or banking details in response to a scam phone call, email or SMS.
  • Your phone or other payment device is lost or stolen.
  • You've logged in to your online banking after engaging with a suspicious message - by downloading an attachment, clicking on a link, or downloading remote access software.

Not sure if you've experienced a scam or fraud? 

See how to spot scams and fraudulent activity

Report a lost or stolen card 

If your debit or credit card has been lost or stolen, please let us know immediately. We can then cancel the card and order you a new one.

Report a lost or stolen card

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How to report hoax ANZ messages

Think you've received a fake email or SMS claiming to be from ANZ? Follow the instructions below and report it to us at hoax@cybersecurity.anz.com.
 

How to report a hoax ANZ SMS (Android) 

If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.

If you have an Android phone, you can forward the SMS message to us using the following steps:

  • Firstly, don’t click on any links or download any attachments
  • Touch and hold the SMS message ensuring no links are clicked
  • ‘Share’ the SMS message as an email to  hoax@cybersecurity.anz.com
  • Finally, delete the message from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

How to forward an Android SMS message:

01. Do not click on any links or download any attachments

02. Touch and hold the SMS message (ensuring no links are clicked).

03. Share the SMS message as an email (not a screenshot) to hoax@cybersecurity.anz.com

04. Delete it from your inbox

How to report a hoax ANZ SMS (iPhone)

If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.

If you have an iPhone, you can forward the SMS message to us using the following steps:

  • Firstly, don’t click on any links or download any attachments
  • Touch and hold the SMS message, ensuring no links are clicked.
  • Tap ‘More...’ and then select the ‘Forward’ icon located at the bottom right-hand side of screen.
  • Enter the recipient as hoax@cybersecurity.anz.com and send
  • Finally, delete the message from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

How to forward an iPhone SMS message:

01. Do not click on any links or download any attachments

02.  Touch and hold the SMS message (ensuring no links are clicked).

03. Tap ‘More...’ and then select the ‘Forward’ icon (located at the bottom right-hand side of screen). Enter the recipient as hoax@cybersecurity.anz.com and send.

04. Delete it from your inbox

How to report a hoax ANZ email

If you’ve received a suspicious email claiming to be from ANZ, you can call it out by reporting it to us, using the following steps:

  • Do not click on any links or download any attachments
  • Forward the email, not a screen capture, to hoax@cybersecurity.anz.com
  • Finally, delete it from your inbox

If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.

How to report a hoax email:

01. Do not click on any links or download any attachments

02. Forward the email (not a screen capture) to hoax@cybersecurity.anz.com

03. Delete it from your inbox

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Report scams to police and other authorities 

Report scams to Scamwatch to help the National Anti-Scam Centre disrupt scams, monitor trends and warn others about new and emerging scams.

If you've suffered a loss of personal information or money, please also report the scam to the police through ReportCyber.

For support, you can also call the Australian Signals Directorate's Australian Cyber Security Centre on their 24/7 Hotline 1300 CYBER1 (1300 292 371).

You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.  

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How to spot scams and fraudulent activity

In a genuine ANZ call, SMS message or email, we will never ask you to:

  • share sensitive banking details (like passwords, PINs, ANZ Shield codes, token codes, or one-time passcodes (for payments) in an email or SMS)
  • click a link to log in to your account
  • grant remote access to your computer, phone, tablet (or any other mobile device)
  • transfer money to another account

Scams and fraud are on the rise and growing more complex, so it's important to learn about:

Types of scams

Types of fraud

Online safety tips

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