Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Cyber Security
Awareness Month 2024
Cyber security is everyone’s business, explore easy ways to help protect yourself and your business.
The quickest way to report fraud or unusual activity is to Message us in the ANZ App. You’ll get fast-tracked support that’s secure and available 24/7:
You can also call us in the ANZ App. Your call will go through to the right team with your identity already confirmed.
ANZ Cards (Debit and Credit)
13 22 73 / +61 3 9683 9999
ANZ Internet Banking (Personal Banking)
13 33 50 / +61 3 9683 8833
ANZ Small Business and Business Banking
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153
Dispute a transaction in the ANZ Plus app
Report a lost phone or ANZ Plus Visa debit card
Unable to log in to the ANZ Plus app? Please follow the instructions on-screen when you open the app.
Please call ANZ immediately if:
Not sure if you've experienced a scam or fraud?
If your debit or credit card has been lost or stolen, please let us know immediately. We can then cancel the card and order you a new one.
Think you've received a fake email or SMS claiming to be from ANZ? Follow the instructions below and report it to us at hoax@cybersecurity.anz.com.
How to report a hoax ANZ SMS (Android)
If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.
If you have an Android phone, you can forward the SMS message to us using the following steps:
If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Share the SMS message as an email (not a screenshot) to hoax@cybersecurity.anz.com
04. Delete it from your inbox
How to report a hoax ANZ SMS (iPhone)
If you receive a suspicious SMS message claiming to be from ANZ, you can call it out by reporting it to us.
If you have an iPhone, you can forward the SMS message to us using the following steps:
If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Tap ‘More...’ and then select the ‘Forward’ icon (located at the bottom right-hand side of screen). Enter the recipient as hoax@cybersecurity.anz.com and send.
04. Delete it from your inbox
How to report a hoax ANZ email
If you’ve received a suspicious email claiming to be from ANZ, you can call it out by reporting it to us, using the following steps:
If you’ve noticed any unusual transactions on your account or have transferred money or shared your ANZ banking details in response to what you believe may be a scam, please contact ANZ immediately.
01. Do not click on any links or download any attachments
02. Forward the email (not a screen capture) to hoax@cybersecurity.anz.com
03. Delete it from your inbox
Report scams to Scamwatch to help the National Anti-Scam Centre disrupt scams, monitor trends and warn others about new and emerging scams.
If you've suffered a loss of personal information or money, please also report the scam to the police through ReportCyber.
For support, you can also call the Australian Signals Directorate's Australian Cyber Security Centre on their 24/7 Hotline 1300 CYBER1 (1300 292 371).
You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.
In a genuine ANZ call, SMS message or email, we will never ask you to:
Scams and fraud are on the rise and growing more complex, so it's important to learn about: