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Message us

Message us anytime in the ANZ App for fast answers and support when you need it. It’s fast-tracked support that’s secure and available 24/7.


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How to use Message Us
Benefits of Message Us
Frequently asked questions

How to use Message Us in the ANZ App

01. Log in to the ANZ App

02. Tap Support, then Message Us

03. Answer a few questions and we’ll get back 
to you

Download the ANZ App to get started

Why use Message Us


24/7 Assistance

Instant answers, virtual support and guided instructions for frequently asked questions.


Fast-tracked banker support

Connect with a banker faster when more help is needed, with your identity already confirmed in the app.


Real-time alerts

Message anytime, close the app and carry on with your day. We’ll come back to you with the answers you need.


Safe and Secure

Secure conversations all in one place and the knowledge you’re always talking to ANZ.

Download the ANZ App 
to Message Us

Join over 4 million customers taking command of their banking instantly and securely from the ANZ App.


Don't have the ANZ App for iPhone?

Download now 


Don't have the ANZ App for android?

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How can Message Us help you


What’s this transaction?


How do I get a new statement?


Can I set up travel notifications?


How do I change my cash limit?

Your Message Us questions answered

Message Us is a secure way to ask questions in the ANZ App. You can get answers without the need to call or visit a branch.

To get started tap on Support then Message us, answer a few questions and a team member will get back to you, available 7 days a week, 8am-8pm AEST/AEDT.

No, data file transfers such as photos, videos and voice messages are not possible, however you can enjoy up to 2000 characters per message.

Yes, you can leave the app and use your phone for other things. If notifications are turned on, you will receive an alert once our team has replied. That's nice and handy for a multitasker!

That's an easy one. By tapping on Support then Message us, you can view your conversation history anytime. You will have access to your message history for 6 months.

Our virtual assistant Lotti can support with fast answers 24/7 or connect you with a banker when needed. We have a team of bankers available primarily between 8:00am – 8:00pm as well as overnight teams who support outside of this. The best part, if you have notifications enabled, once you message us you can close the app and continue on with your day. You’ll receive a notification once your banker is online and answering your questions.

When you need help it’s best to message us and we can provide an immediate response to help you find the right answer. Your identity is already confirmed in the app meaning you can skip the pre-screening and connect with a banker faster. If there is a need to call we’ll tell you and if you call through the app you’ll also skip ahead with your identity already confirmed.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.