Get on top of your money with the new ANZ App
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Call 13 13 14 for self-service phone banking 24/7. To speak to a customer service consultant, call us between 7am – 10pm, any day of the week.
Call us from within Australia for the cost of a local call (mobile phone rates apply). If you’re overseas, dial +61 3 8699 6969 (international rates apply).
Can't get to a phone? Get help online.
Manage your money using one of our mobile phone apps. They make banking easier on the go.
Get help with ANZ mobile apps
If you have a hearing or speech impairment, you can access telephone banking via the National Relay Service.
More on accessible banking
Have your ANZ Credit Card, ANZ Access Account card or Customer Registration Number handy.
Call us on 13 13 14 and press 1 for self-service, followed by 2, to register for phone banking.
We'll give you a four- to seven-digit telecode to access your phone banking, similar to how you use your PIN.
Manage your money whenever you want to by simply dialling 13 13 14.
As well as doing your banking, you can purchase international money transfers, order travel funds or enquire about exchange rates.
Select 1 for self-service and follow the voice prompts, entering your Customer Registration Number and telecode when needed.
Alternatively, if you're calling between 7am and 10pm on any day of the week, you can choose to speak to a customer service consultant. Just select option 2.
One of our customer service consultants can help; call us on 13 13 14 between 7am and 10pm.
We can cancel your existing telecode and issue you with a temporary new one. You can then change this to a telecode of your choice the next time you do phone banking.
13 13 14
Pop into an ANZ branch to manage your funds or to talk to a banking specialist.
Looking for even more ways to bank with ANZ? We’ve got you covered.
Download one of our apps to make purchases at the touch of a button.
BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518.