Find ANZ Support Centre

Phone banking

Call 13 13 14 for self-service phone banking 24/7. To speak to a customer service consultant, call us between 7am – 10pm, any day of the week.

Get your finances sorted

Do the basics

Confirm your account number
Transfer funds between your linked accounts
Pay bills via BPAY®
Check your balance and recent transactions
Order statements, cheque or deposit books

How to register for ANZ Phone Banking

Have your ANZ Credit Card, ANZ Access Account card or Customer Registration Number handy.

Call us on 13 13 14 and press 1 for self-service, followed by 2, to register for phone banking.

We'll give you a four- to seven-digit telecode to access your phone banking, similar to how you use your PIN.

How do I use phone banking?

Give us a call

Manage your money whenever you want to by simply dialling 13 13 14.

As well as doing your banking, you can purchase international money transfers, order travel funds or enquire about exchange rates.

Choose what you'd like help with

Select 1 for self-service and follow the voice prompts, entering your Customer Registration Number and telecode when needed.

Alternatively, if you're calling between 7am and 10pm on any day of the week, you can choose to speak to a customer service consultant. Just select option 2.

What if I need help with phone banking or forget my telecode?

One of our customer service consultants can help; call us on 13 13 14 between 7am and 10pm.

We can cancel your existing telecode and issue you with a temporary new one. You can then change this to a telecode of your choice the next time you do phone banking.