If you can, please apply for assistance using the online form, as this will help us gather the information we need to begin looking into your situation as soon as possible.
If you don’t have access to a computer or a mobile, you can complete the PDF form as an alternative and send it back to us. The address is on the form.
You can also apply for assistance over the phone by calling ANZ Customer Connect on 1800 252 845, Monday to Friday, 9.00am to 7.00pm (AEST).
Please note there may be a wait time to connect you with an available member of our team, as well an additional 40-60 minutes to answer questions over the phone.
Be sure to give yourself plenty of time before you begin, and remember to review our checklist above so that you're well prepared.