Family violence support

Family violence is when one person uses power and control over another person and it can take many forms. It includes any behaviour that is threatening or controlling that can cause you to fear for your own safety. 

Sometimes it includes physical abuse. Sometimes the person uses other ways of maintaining power and control. 

Family violence can happen to anyone regardless of age, culture, sexuality or religion. It can occur between current or former partners, carers, parents and children as well as between relatives and any cultural kinship connection or family-like relationship. 

Financial abuse is a form of family violence that can be overlooked because of other more visible forms of abuse taking place. It includes actions that may limit your access to money. 

Warning signs include: 

• Forcing you into debt by taking out loans or a credit card in your name
• Taking or using your money without permission
• Not being allowed to work or study
• Being forced to explain how you spend money 
• Controlling how much access you have to your money 
• Withholding financial information from you
• Making you work
• Forcing you to make claims for Centrelink payments

Find out how to recognise financial abuse and what you can do about it in this guide (PDF).

If you are concerned about yourself or someone you know, we are here to help.

We know it's not easy to ask for assistance. But our bankers can help you manage your money safely. 

We'll do our best to keep your contact with us confidential. And we'll treat you with sensitivity, respect and compassion. 

When we connect, we'll ask about the safest ways and times to contact you. If you need extra support, we can refer you to external services that can assist you.