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Banking Code of Practice

We are a signatory to the Australian Banking Association's Banking Code of Practice, which sets a high standard of customer service for Australia's banks.

By adopting the Code, we are making a strong commitment to ethical and transparent behaviour, responsible practices and greater protection for our customers.

About the Banking Code of Practice

The Code is a set of enforceable standards, providing safeguards and protections for individual and small business customers, and their guarantors. It complements the law and, in some areas, sets higher standards than the law.

The Code is independently reviewed every three years.

The Banking Code Compliance Committee (BCCC) monitors banks’ compliance with the Banking Code of Practice.

To learn more or download the Banking Code of Practice, please visit the BCCC website.

How we apply the Code

Low fee banking

Check your eligibility for our basic banking products.  

Accessible banking

See how we make our products and services more accessible and inclusive.

Protecting your accounts & cards

Visit our Security hub for tips on how you can protect your accounts, devices and cards.

Deceased estates

If you’ve recently lost a family member or friend, we can support you through the process of settling their accounts.

Privacy & confidentiality

Visit ANZ's Privacy Centre to learn how we manage and protect your personal information.

Challenging circumstances

If you’re experiencing challenging or difficult circumstances, access services that are available to support you.

Financial difficulty

Get support if you're finding it difficult to meet your repayment obligations. 

Compliments, suggestions & complaints

Contact us if you have feedback on how our products and services could better meet your expectations.


ANZ's 2023 Environment, Social and Governance (ESG) Supplement

This report provides detailed information on ANZ's focus on bringing our purpose to life through helping tackle significant societal challenges that are core to our business strategy and matter to society.

2023 ESG Supplement (PDF 5.3MB)