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Making compliments,
suggestions and

We’re committed to ensuring our products and services meet your expectations.

Looking for COVID-19 updates and the latest support options?

See the latest COVID-19 support options for ANZ customers and tips on banking from home during this time. Learn more.

We value your feedback

If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations.

Whatever the reason, we want you to let us know.


Your feedback is important. We’re here to help.

Our teams are currently receiving a large number of enquiries. You may experience some delays when getting in touch with us, or for us to respond to you. If you’re looking to provide feedback or lodge a complaint, try our online feedback form. If the matter is urgent, please call 13 13 14. See below for further options.

How to contact us

Step 1: Contact our Customer Service areas

Service Type of enquiry Phone number

Financial Difficulty

If your circumstances have changed and you are experiencing diffculty managing your payments

1800 252 845

Home loans assessment

Credit cards assessment

To discuss the outcome of your homeloan or credit card application

13 25 99

1800 092 098

Homeloans settlement

For enquiries regarding the property settlement process or if you are refinancing to another bank (releasing your loan)

1800 603 361

Transaction dispute or enquiries

If you have a concern about the transactions appearing on your account, or are following up on a claim or outcome

1800 203 177


If you believe you have been a victim of Fraud or are following up on an investigation 03 8654 9991

Step 2: If you’re not satisfied with the response provided, you can refer your complaint to our Complaint Resolution Centre.

Phone our Complaint Resolution Centre
1800 805 154

Write to the 
ANZ Complaint Resolution Centre,
Locked Bag 4050,
South Melbourne VIC 3205

Further help

If you’re not satisfied with the resolution offered by our Complaint Resolution Centre, you can have your complaint reviewed free of charge by:

Our Your Feedback (PDF 1.28MB) provides more detail about how to lodge your feedback and our complaints process, including full internal and external review options.

Do you have feedback about One Path insurance, investments and superannuation or ANZ Share Investing? Find out here about OnePath and ANZ Share Investing feedback processes.