We’re committed to ensuring our products and services meet your expectations.
Looking for COVID-19 updates and the latest support options?
See the latest COVID-19 support options for ANZ customers and tips on banking from home during this time. Learn more.
We value your feedback
If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations.
Whatever the reason, we want you to let us know.
Your feedback is important. We’re here to help.
Our teams are currently receiving a large number of enquiries. You may experience some delays when getting in touch with us, or for us to respond to you. If you’re looking to provide feedback or lodge a complaint, try our online feedback form. If the matter is urgent, please call 13 13 14. See below for further options.
How to contact us
Step 1: Contact our Customer Service areas
Type of enquiry
If your circumstances have changed and you are experiencing diffculty managing your payments