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Making compliments,
suggestions and
complaints


We value your feedback

We’re committed to ensuring our products and services meet your expectations.

If you would like to compliment members of our team, or you have a suggestion on how we can improve, please tell us. Perhaps we’ve made a mistake, or our service hasn’t met your expectations.

Whatever the reason, we want you to let us know.


How to contact us

Step 1: Contact our Customer Service areas

Phone our Contact Centre on 13 13 14

Visit your local ANZ Branch or Business Centre

Step 2: If you’re not satisfied with the response provided, you can refer your complaint to our Complaint Resolution Centre.

Phone our Complaint Resolution Centre
1800 805 154

Email us at yourfeedback@anz.com

Lodge your feedback online

Write to the 
ANZ Complaint Resolution Centre,
Locked Bag 4050,
South Melbourne VIC 3205


Further help

If you’re not satisfied with the resolution offered by our Complaint Resolution Centre, you can have your complaint reviewed free of charge by:

Our Your Feedback (PDF 1.28MB) provides more detail about how to lodge your feedback and our complaints process, including full internal and external review options.

Do you have feedback about One Path insurance, investments and superannuation or ANZ Share Investing? Find out here about OnePath and ANZ Share Investing feedback processes.