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Report bank fraud

Don’t let fraudsters access your money

Be on the lookout for fraud

While ANZ works around the clock to help protect your accounts from fraud, it's important to be aware of the risks – regardless of your age, background or income.

Learn how to identify fraud and how to protect yourself from common scams, and always contact us if you notice any unusual activity on your cards or accounts. We’re here to help 24 hours a day, 7 days a week.

Hoax calls and messages

If you have received a hoax/suspicious email or text claiming to be from ANZ:

  1. Do NOT click on any links.
  2. Immediately forward the email or SMS to hoax@cybersecurity.anz.com
  3. Delete it from your inbox.

Contact ANZ immediately if you’ve:

  • shared your banking details in response to a hoax phone call, email or SMS
  • accidentally clicked on any links or downloaded any attachments
  • noticed any unusual transactions on your accounts

Remember that ANZ will never send you an email asking for your account details, financial details, or your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

How to report bank fraud

Forward any suspicious SMS or emails to hoax@cybersecurity.anz.com

Don't click on any links included in the SMS or email

Call us

ANZ Cards 13 22 73

ANZ Internet Banking 13 33 50

International +61 3 9683 9999

Report all scams to

ACCC Scamwatch

or the police on 13 14 44

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