Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
If your credit or debit card is lost or stolen, a quick way to report it immediately is in the ANZ App. Once you report it, we’ll cancel the card and order you a new one.
If you’re unable to access the ANZ App, you can call us and our team will put you through to someone who can help as soon as possible. Below we’ll show you how to do both, explain the card replacement process and more.
To report your card as lost or stolen card;
Reporting your card lost or stolen in the ANZ App means it will be cancelled automatically. Your new card will then be sent to you within 5-7 working days, if you're located in Australia.
Call to report your card lost or stolen. We’re available 24/7.
Within Australia: |
From overseas: |
Want to avoid international call costs? You'll need to contact the local operator in the country you’re in from a landline and request a reverse charge call to the above number.
Once you’ve spoken to one of our team members for lost and stolen cards, they’ll cancel your card and organise for a new card to be sent to you within 5-7 working days, if you're located in Australia.
If you've lost your ANZ Plus card, you can cancel it and order a new one in the app.
If you’ve misplaced your card, you can block it in the ANZ App while you can take some time to find it. Unblock your card in just a few second when it’s safely back with you:
Please note that your temporary card block might take up to 15 minutes and will not necessarily cover all transactions. You can unblock it at any time. Just repeat the steps above and tap Unblock Card.
If you have an ANZ Plus account, you can temporarily lock your card in the ANZ Plus app.
If you’ve reported your credit or debit card as lost or stolen, then your replacement card is already on its way. If you’re in Australia, you should get your replacement card within 5-7 working days. If you’re overseas, we can courier the card to you at a cost of $50.
Just so you know, your PIN will remain the same. If you have an eligible card, you can update your card PIN in the ANZ App at any time.
Please notify us immediately if you're concerned your PIN has been disclosed to someone who may have unauthorised access to the new card. To do this, follow the same steps as reporting a lost or stolen card.
Cards reported as lost or stolen are automatically cancelled. This means you'll need to reset your regular payments when your new card arrives. Here’s a handy list of the things you’ll need to do:
If you've set up a 'Pay ANZ Credit Card' via Internet Banking, you'll need to delete the original and set up a new one once the new card is available. If you've set up CardPay Direct your payments will transfer over automatically.
If you have any recurring transactions set up – examples might include your phone bill, or subscriptions such as streaming services – then you’ll need to contact the company that charges your card and give them the details of your new card.
If you use your phone to make payments when you're on the go, you'll need to make sure your digital wallet has updated. If you're an existing digital wallet user, it should update automatically. If the new card isn't showing, please refer to instructions for your compatible digital wallet to see how to add it.
Your ANZ credit or debit card is protected round-the-clock by ANZ Falcon™, which alerts us to any unusual transactions. Security microchips and our ANZ Fraud Money Back Guarantee provide further protection, while Visa Secure has been specifically designed to give you extra protection when shopping online.
Support information for online banking as well as products and services.
Want to speak to a human? Here you'll find the right number for your enquiry.
Book an appointment online to speak to someone at your preferred branch.
You need to notify us immediately if:
Please follow the instructions above to report your card or PIN lost or stolen.
If you're located in Australia, you should receive your card in the post within 5-7 working days. If you’re overseas, we can courier the card to you at a cost of $50. Arrival times will largely depend on where you are in the world in relation to Australia.
If you haven't received your replacement card after seven working days, please contact general enquries on 13 13 14. If you're overseas and you've given your replacement card ample time to arrive and it hasn't, please call +61 3 9683 9999.
No. We don't charge our customers for replacement cards.
If your credit or debit card has been stolen, or you’ve lost it in an unsafe place, then you need to report it immediately. Failure to report your card immediately as lost or stolen could see you held liable.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.