Your new card is in the mail
If you’ve reported your credit or debit card as lost or stolen using the ANZ App or by calling us, then your replacement card is already on its way. If you’re in Australia, you should get your replacement card within 5-7 working days. If you’re overseas, we can courier the card to you at a cost of $50.
Just so you know, your PIN will remain the same. If you have an eligible card, you can update your card PIN in the ANZ App at any time. If you have an ANZ PAYCARD or ANZ Rewards PAYCARD, your new PIN will arrive within 5-7 working days.
Please notify us immediately if you're concerned your PIN has been disclosed to someone who may have unauthorised access to the new card. To do this, follow the same steps as reporting a lost or stolen card.
How to activate your card