Simpler home loans.
What a feeling.
We’ve simplified our home loans and dropped bundled packages. Get discounted interest rates upfront on eligible loans,disclaimerno ANZ set up or ongoing feesdisclaimerand only pay for the extras you want.
No more packages. No annual package fee. Same great rates.
We've redesigned our
Institutional & Corporate website
To access your digital banking platforms, visit ANZ Digital Services.
Information on Markets, International services and FX, Transaction services and Financing can now be found under Solutions.
If your credit or debit card has been stolen or lost in an unsafe place, then you need to report it immediately via the ANZ App or by calling us. You can also temporarily block your card if you’re confident you’ve misplaced it somewhere safe. Below we’ll show you how to do both, explain the card replacement process and more.
To report your card as lost or stolen card;
Reporting your card lost or stolen in the ANZ App means it will be cancelled automatically. Your new card will then be sent to you within 5-7 working days, if you're located in Australia.
Call to report your card lost or stolen. We’re available 24/7.
Within Australia: |
From overseas: |
Want to avoid international call costs? You'll need to contact the local operator in the country you’re in from a landline and request a reverse charge call to the above number.
Once you’ve spoken to one of our team members for lost and stolen cards, they’ll cancel your card and organise for a new card to be sent to you within 5-7 working days, if you're located in Australia.
If you’ve misplaced your card, you can block it in the ANZ App while you can take some time to find it. Unblock your card in just a few second when it’s safely back with you:
Please note that your temporary card block might take up to 15 minutes and will not necessarily cover all transactions. You can unblock it at any time. Just repeat the steps above and tap Unblock Card.
If you’ve reported your credit or debit card as lost or stolen using the ANZ App or by calling us, then your replacement card is already on its way. If you’re in Australia, you should get your replacement card within 5-7 working days. If you’re overseas, we can courier the card to you at a cost of $50.
Just so you know, your PIN will remain the same. If you have an eligible card, you can update your card PIN in the ANZ App at any time. If you have an ANZ PAYCARD or ANZ Rewards PAYCARD, your new PIN will arrive within 5-7 working days.
Please notify us immediately if you're concerned your PIN has been disclosed to someone who may have unauthorised access to the new card. To do this, follow the same steps as reporting a lost or stolen card.
Cards reported as lost or stolen are automatically cancelled. This means you'll need to reset your regular payments when your new card arrives. Here’s a handy list of the things you’ll need to do:
If you've replaced a credit card, you’ll need to update any automatic credit card repayments – such as scheduled repayments via Internet Banking or CardPay Direct – to ensure that they redirect to the new card number.
If you have any recurring transactions set up – examples might include your phone bill, or subscriptions such as streaming services – then you’ll need to contact the company that charges your card and give them the details of your new card.
If you use your phone to make payments when you're on the go, you'll need to make sure your digital wallet has updated. If you're an existing digital wallet user, it should update automatically. If the new card isn't showing, please refer to instructions for your compatible digital wallet to see how to add it.
If you’ve set up CardPay Direct (PDF 81kB) your payments will transfer over automatically. If you’ve set up a ‘Pay Credit Card’ via Internet Banking, you’ll need to reset it once the new card is available via Internet Banking.
Your ANZ credit or debit card is protected round-the-clock by ANZ Falcon™, which alerts us to any unusual transactions. Security microchips and our ANZ Fraud Money Back Guarantee provide further protection, while Visa Secure has been specifically designed to give you extra protection when shopping online.
Support information for online banking as well as products and services.
Want to speak to a human? Here you'll find the right number for your enquiry.
Book an appointment online to speak to someone at your preferred branch.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Labels and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
