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Support for products and services

Need help with a product or service? If so, then you’ve come to the right place. Here you’ll find support information for bank accounts, credit cards, home loans and much more.

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Frequently asked questions

Depending on your query, we have information here to help answer our most frequently asked questions on transactions, including what to do if you want to understand why your transaction has been declined, locate a direct debit, know why your funds aren’t available yet, and much more.

If your query is about your credit card transactions, or you don’t recognise a transaction on your credit card statement, we’ve got a step-by-step guide on how to check your transactions and lodge a query if a transaction looks unfamiliar.

We have several ways to help you access your transaction and account balance information when it suits. These include ANZ Internet Banking, mobile banking and phone banking. For more information on:

BSB stands for bank, state and branch number. It identifies the bank, branch and state in which you opened your account.

Your account number is the identification number associated with your account. Every account has one. For credit cards your account number is your 16-digit card number shown on the front of your card.

You can find your BSB and account number several ways:

  • By logging into ANZ Internet banking. Your BSB and account number will be displayed on the home page. The first 6 digits are your BSB number (if applicable) followed by your 9-digit account number. 
  • On the ANZ Branch locator tool. Your BSB number can be found by searching for the branch in which you opened your account. The BSB number will show in the search results alongside the branch location and hours of operation.
  • On your statements. Your BSB and account number will appear on your statement copies. The first 6 digits are your BSB number followed by your 9-digit account number.
  • On ANZ Phone Banking. You can hear your BSB and account number by calling 13 13 14 and following the prompts. You can access this service 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.

Please contact the chosen branch before making the withdrawal so that the branch can confirm when it will be available for collection.