Help

Depending on your query we have information here to help answer our most frequently asked questions on transactions including what to do if you want to understand why your transaction has been declined, locate a direct debit, know why your cheque or funds aren’t available yet, and much more.

If your query is about your credit card transactions or you don’t recognise a transaction on your credit card statement, we’ve got a step by step guide on how to check your transactions and lodge a query with us if you still don’t recognise the transaction.

• Activate my card

We have several ways to ensure you can access your transaction and account balance information when it suits you which include ANZ Internet Banking, mobile banking and phone banking. For more information on:

• Viewing balances in ANZ Internet Banking 
• Using phone banking to check transactions or balances
• Using mobile banking to check transactions or balances

• Find out how to change your ANZ Internet Banking password

BSB stands for bank, state and branch number. It identifies the bank, branch and state that you opened your account in.

Your account number is the identification number associated with your account. Every account has one. For credit cards your account number is your 16 digit card number shown on the front of your card.

You can find your BSB and account number several ways:

• On your ANZ Internet banking home page. For the accounts displayed, the first 6 digits are your BSB number (if applicable) followed by your 9 digit account number.
• On the ANZ Branch locator tool. Your BSB number can be found by searching for the branch in which you opened your account. The BSB number will show in the search results alongside the branch location and hours of operation.
• On your statements. Your BSB and account number will appear on your statement copies. The first 6 digits are your BSB number followed by your 9 digit account number.
• On ANZ Phone Banking accessed by calling 13 13 14 you can hear your BSB and account numbers. You can access this 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.