ANZ Plus support

We’ve built a comprehensive support section in the ANZ Plus app, which is accessible via the Support tab. We have our super helpful and easily digestible T&Cs there for you too. If you can’t access the app for any reason, here’s some additional tips to give you a hand.

Hi, how can we help?

If you need a hand, our ANZ Plus Coaches are just a message away. You can chat securely in-app with a Coach and get expert support.

frequently asked

ANZ Plus support

We’ve built a comprehensive support section in the app, which is accessible via the Support tab.

You can read FAQs on how to use the app or message us from a help topic. So, if you need help with a payment issue, for example, go to Payments in the Support tab and under Payment Issues you’ll see a Message Us button.  

You will receive a notification to let you know when a Coach has replied, provided you have notifications enabled. You can  manage your notifications by going to the Profile icon and tapping on Notifications

You can message us at any time and one of our Coaches will reply as soon as they can. They’re available 9am–5pm AEST/AEDT on business days. 

For general support, please don’t go into the branch or call the regular contact centre. They won’t be able to help you out.

After downloading the app and registering your mobile, you can join in minutes.

We have provided detailed instructions in the app to guide you through the onboarding process every step of the way. If in any doubt, please follow the instructions on the screen.

What could go wrong?

Below are some common issues that have come up.

  1. Missing verification code: if you didn’t receive the code to confirm your mobile number, try restarting the app and entering your mobile number again.
  2. Verification delay: in some rare cases, we might take a bit more time to verify your identity. This typically takes up to 1 hour between 9am–5pm on a business day. We’ll let you know onscreen if that’s the case.

If you have lost your card or think it has been stolen, we recommend placing a temporary block on it in the app right away.

You can order a new one from within the ANZ Plus app by tapping on the Card tab and selecting Cancel and Replace Card and then Lost or Stolen Card.

We will cancel your existing card and send you a new one. 

If you’ve lost your phone or suspect that it has been stolen, please tell a Coach right away by:

  • calling 13 42 69 

We can take calls 9am–5pm AEST/AEDT on business days.  

If you have a complaint about ANZ Plus, the service you received, the products we offer or about the handling of a complaint, the easiest way to raise it is to contact a Coach by sending us:

Our support team is available 9am–5pm AEST/AEDT on business days.

See our Complaints Guide for more information about making a complaint and the process.

If you can’t access the app and need an alternative way to contact us because you’ve:

  • had trouble joining: please see the FAQ, I'm having trouble joining
  • lost your phone: please see the FAQ, What if I’ve lost my phone or card?

For the above queries, you can call a Coach on 13 42 69. For all other questions, please message us in the app. 

Not everyone's journey towards financial wellbeing is the same, and it's almost never easy. If you're facing financial difficulty, you can always reach out to us for support and we'll do our best to help.

If you've been affected by family or domestic violence and require financial support, please call 1800 517 167.

If you are experiencing financial difficulty for any other reason, please call 1800 252 845.

If you'd like free, independent and confidential advice, Financial Counselling Australia can help guide you through your options and get your finances back in order. You can find your nearest Financial counsellor by calling the National Debt Helpline on 1800 007 007. 

Your journey to better financial wellbeing starts here

Requires iOS 15.0 or later.
Android users can join a waitlist until available.

To see the fees associated with ANZ Plus, check out our Pricing page

ANZ Plus is the start of something big

It’s also a brand-new service so keep in mind that only the ANZ Plus and ANZ Save accounts can be accessed in the ANZ Plus app.

Images and features shown are iOS versions. Feature availability and design may differ based on the device, operating system, or ANZ Plus app version. The Money In & Out tile and Searching for Tagged Transaction features are currently available on iOS only.