How do I contact ANZ Plus support?
If you're in a bind and you can't find the answer in our FAQs, you can send a Coach a message in-app.
To message a Coach:
- Go to the Support tab.
- Tap on Contact Us and follow the prompts.
Before you send a message, you'll be guided through some top tips to see if you can quickly self-service your query.
If not, leave your message, sit back and wait for a Coach to reply – no need to keep the app open.
Our Coaches will respond between 9am and 5pm AEST/AEDT on bank business days, but you can leave them a message anytime.
Coaches will get back to you as soon as they can, but it may not always be on the same day. If you’ve got them turned on, you’ll get a notification when a Coach replies.
Tip: For general support, please don't go to an ANZ branch or call the ANZ contact centre as they won’t be able to help you out.