About these T&Cs
These are the terms that apply to your ANZ Plus Account or ANZ Save Account.
When you click 'agree and continue' a contract is made between you and us on these terms. We call the terms of the contract the T&Cs.
The T&Cs can change. See 'Things can change…'.
The T&Cs are important. You should read them.
A Coach can help you with these products.
We are not independent, impartial or unbiased in relation to any personal advice we give you in relation to an Account or the ANZ Plus App. This is because we are the issuer of each Account and the ANZ Plus App.
Almost there… before we open your Accounts
Even though our contract has started, we may need some more things to happen before we open an Account for you or let you use an Account – like getting more information from you so we can get your details right and know who you are.
Hopefully there won't be delays and we'll be able to open your Accounts quickly!
Once you accept these terms in the ANZ Plus App, you must give us the details and information about you that we need to open an Account as quickly as possible.
If you don't, or if we are unable to open the Accounts, we may end our contract with you. We will not give you notice if we do this.
If this happens, you may need to start a new application and create a new contract with us.
Until we open your Accounts, we won't have any obligations to you in relation to your Accounts under our contract – like giving you statements – other than obligations about your information (see 'Privacy & information') and whatever the law says applies to us. Once your Accounts are open, all of these T&Cs apply to you and us.
ANZ Plus is digital first
You'll need to do and have some things
You can generally only access, use and manage your Accounts and your money via the ANZ Plus App.
The ANZ Plus App T&Cs set out the terms that apply to the ANZ Plus App. It's available on the ANZ Plus website. It's an important document. You should read it. It tells you things you’ll need – like:
- an Australian mobile number
- a mobile phone with a specific operating system
- internet access and
- to keep your mobile phone's operating system and the ANZ Plus App up to date.
You should also use a PIN or biometric identification (like face ID) to keep your mobile phone secure.
You must always have and do these things and comply with the ANZ Plus App T&Cs. If you don't, you may not be able to access, use or manage your Accounts or your money via the ANZ Plus App.
The ANZ Plus App or parts of it may not always be available – like if we do maintenance or upgrades or if there is an outage – so there might be times when you won't be able to access or use it (or your Accounts or your money). The ANZ Plus App T&Cs tell you more about this.
Because ANZ Plus is digital, you agree that we'll generally communicate with you electronically and where we do, paper copies may not be available. You must access the ANZ Plus App regularly to check for any important notices or updates.
Since ANZ Plus is digital, we can't promise that ANZ branches or our existing ANZ contact centre will be able to help you with your Accounts (including transacting on them) if you contact them.
However, we're here to help when you need us.
See 'How to contact us' for the best way to get in touch with us about ANZ Plus and your Accounts.
To be eligible for Accounts you must:
- be at least 16 years old (or another age if we allow it)
- have an Australian residential address and
- be an individual and use your Accounts for mainly personal use (not business).
We can change our eligibility rules.
We can close your Accounts if you don’t meet them.
Putting money in
You can generally put money into an ANZ Plus Account or ANZ Save Account in the following ways:
- transfer between your Accounts
- transfer from another account in Australia
- transfer from another account outside Australia
- deposit cash at an ANZ ATM that accepts cash deposits
- deposit an Australian Cheque at an ANZ ATM that accepts cheque deposits or
- arrange for another person to make a direct credit.
We may also allow other ways to put money into an Account.
Limits may apply. See 'Limits'.
Taking money out
You can generally take money out of an ANZ Plus Account in the following ways:
- transfer between your Accounts
- transfer to another account in Australia
- withdraw cash from an ANZ ATM (including through the use of your Visa Debit Card or Digital Wallet)
- withdraw cash from a non-ANZ ATM or at a point of sale machine
- make a payment using your Visa Debit Card (or Digital Wallet)
- make a Pay Anyone Payment
- make a BPAY Payment (where available)
- arrange for another person to make a direct debit.
You can generally take money out of an ANZ Save Account in the following ways:
- transfer between your Accounts or
- arrange for another person to make a direct debit.
We may also allow other ways to take money out of an Account - but you can't transfer money from an Account to another account outside Australia.
Limits may apply. See 'Limits'.
Keep enough $ in your Accounts
Your Accounts don't have an overdraw feature and we don't agree to provide you with credit on either of your Accounts. You must make sure there's more money put in than taken out of each of your Accounts (because if you don't, your Account may be 'overdrawn').
We don't have to process a transaction if it would cause an Account to be overdrawn or if it's already overdrawn. However, we might choose to. For e.g., by:
- allowing a direct debit
- making a scheduled payment
- making an adjustment or
- processing a payment made with your Visa Debit Card.
However, and whenever it happens, if an Account is overdrawn you owe us that overdrawn amount and must put enough money into the Account so that it is no longer overdrawn within 30 days after the day it became overdrawn. See also 'Owe us money?'.
Limits that apply
This section sets out what limits apply.
For an ANZ Plus Account, the following default limits apply:
- for transfers between your ANZ Plus and ANZ Save Accounts, the limit is up to your Everyday Funds
- for a Pay Anyone Payment, the limit is $5,000 a day or any higher limit that we allow you to set
- For a BPAY Payment (where available), the limit is $30,000 a day or any higher limit that we allow you to set
- for a Visa Debit Card payment, the limit is up to your Everyday Funds
- for cash withdrawals, the limit is $1,000 a day and
- for cash deposits, the limit is $10,000 a day.
Want to change a limit? We'll tell you what limits are available to you in the ANZ Plus app.
Higher limit payments may require additional authentication from you before we process them.
If we allow you to set a higher limit for a Pay Anyone Payment or a BPAY Payment, this may increase your liability for unauthorised transactions. See ‘Unauthorised transactions’.
For an ANZ Save Account, the following limits will apply:
- for transfers between your ANZ Plus and ANZ Save Accounts, the limit is up to your Total Saved and
- for cash deposits, the limit is $2,500 a day.
Lower limits sometimes apply. For e.g.:
- a cash withdrawal limit of $200 a day may apply if a system failure happens and we can’t confirm your Everyday Funds and
- we may apply a lower daily Pay Anyone or BPAY Payment limit if we suspect fraudulent activity or reasonably believe a higher limit poses a risk.
Other people involved in a transaction may apply limits and charge fees if a limit is exceeded.
A 'day' starts at midnight (Melbourne time) and ends at 11:59pm (Melbourne time) on the same day.
It's your responsibility to make sure you don't exceed the limits.
We don't have to process a transaction if a limit is exceeded, or if it would cause a limit to be exceeded or an Account to be overdrawn. However we might choose to.
About amounts shown
Amounts shown are indicative and may not be what is actually available
There are reasons for this and this section explains them.
An amount shown for an Account is only indicative of the amount you may be able to use. Some or all of that amount may not actually be available.
You typically will see an amount for an Account in your ANZ Plus App, on a receipt, statement or at an ATM. It can be called things like 'Funds', 'Available Balance', 'Balance', 'Amount in your Account' or just a $ figure.
Some or all of the amount shown might not be available straight away (or at all) even though it may be called those things.
This can be because:
- a transaction may not have updated the amount shown - e.g., reversals
- a transaction may have updated the amount shown but is not yet fully processed - e.g., a pending transaction or
- we may not process transactions at the time, on the day or in the order that they're made.
If you go ahead with a transaction or payment when there may be insufficient funds, you may overdraw your Account or we may decline or not process a transaction.
Things don't always happen straight away
We may not process or apply transactions at the time, on the day or in the order they're made.
This is generally because there are cut-off times and processing times for different types of transactions, because some transactions aren't processed on weekends or public holidays and because some transactions may happen across different time zones. We might also need you to provide us with more information before we can process a transaction.
Others involved in the transaction – like someone you buy something from or the bank of the person you make a payment to – may also have similar or other things that affect the time and order of transactions.
The day that someone receives a payment from you might not be the day that you make or schedule it or the day that it's processed or applied to an Account.
We can make adjustments
Sometimes something happens that affects a transaction that we have processed or applied to an Account – like if a payment that we processed or applied is later reversed or not received by us. If that happens, we'll generally adjust the transaction and the things it impacted – like your Everyday Funds, Total Saved or effective daily balance. However, we may not make adjustments if the transaction is more than 60 days old.
This may affect the amount of interest we pay or have already paid. See ‘Adjustments’ in 'Earning interest'.
We rely on you to get it right.
It’s your responsibility to make sure that all transaction details are correct. We rely on them and may not check them and might use one detail but not others. For e.g., we’ll generally rely on the account number and BSB you give us in processing a transfer to another account, person or bank and won't check that the account name you give us matches the name of the holder of the account you transfer money to.
Changing or stopping transactions may not be possible and sometimes isn't in our control
Some types of transactions don't involve us. Instead, they are authorities that you give someone else to transact on your Account – like a monthly direct debit you have agreed someone can make from your Account for a product or service they provide you.
In some cases (like direct debits), we may be able to stop a particular transaction if you ask us to and give us enough time before you expect the transaction to be charged. You may also ask the person with the direct debit authority to stop using it.
In other cases (like standing authorities where you give a merchant your Visa Debit Card number and authorise them to use it to transact on your Account), we can’t stop or cancel the transaction for you. You must ask the person with the authority to stop using it.
Until the authority is blocked or removed, we may be obliged to process the transactions they ask us to.
Your Visa Debit Card
We'll send you a Visa Debit Card after you've asked for one and we've opened your Accounts.
You'll need to activate your Visa Debit Card before you can use all of its features (including using the physical card and adding it to some Digital Wallets).
Your ANZ Save Account is separate to your ANZ Plus Account. To use the money in your ANZ Save Account using your Visa Debit Card, you'll have to first transfer it to your ANZ Plus Account.
You must keep the ANZ Plus App, your Visa Debit Card and your mobile phone secure by:
- setting a PIN for your Visa Debit Card and a PIN for the ANZ Plus App. The PIN must not be your birth date or be a recognisable part of your name or include sequential or repetitive numbers
- keeping each PIN secret – don't tell anyone what it is and don't store it on or with your Visa Debit Card or mobile phone unless you can reasonably protect it and
- keeping your Visa Debit Card, mobile phone and each PIN safe.
We call these steps the Security Guidelines and you must comply with them. If you don't, you may be liable for your losses (including if someone takes money out of your account without your permission). What you're liable for will be determined by the ePayments Code.
You must tell us if you have lost your Visa Debit Card or if an unauthorised transaction happens. See 'Unauthorised Transactions'.
You can't take money out of your Accounts using a cheque. However, you can use an ANZ ATM that accepts cheques to put an Australian Cheque in to an Account.
Processing times for cheques can be longer than other transactions – it generally takes between 3 to 5 Business Days for you to be able to use money put into your Account with a cheque (but could take longer).
How it's calculated
Your ANZ Save Account may earn interest. Your ANZ Plus Account won't.
The interest rate might change, and it may be zero. You can find out what it is in the ANZ Plus App or on the ANZ Plus website.
Different interest rates may apply depending on the effective daily balance in your ANZ Save Account.
We calculate interest for each day by dividing the applicable annual interest rate by the number of days in the calendar year (usually 365 but 366 in a leap year) and applying this rate to the effective daily balance in your ANZ Save Account above $0 at the time we do the calculation.
The effective daily balance does not include any interest that has been earned on your ANZ Save Account but not yet paid in to it.
You can ask us to provide you with information about current interest rates.
How and when we pay interest
We pay interest into your ANZ Save Account on the last Business Day of each month. It will generally include interest up to (but excluding) that day.
We generally make an interest adjustment if something happens that changes the effective daily balance that we used to calculate interest – like if a payment that was included in your effective daily balance is later reversed. However, we might not make an interest adjustment if the transaction that affects your effective daily balance is more than 60 days old. If we make an interest adjustment, we may use either the current rate or the rate that would have applied at the date of the transaction.
When your ANZ Save Account is closed, we'll pay you any interest that has been earned on your ANZ Save Account but not yet paid.
Fees that apply
This section sets out what fees apply.
- withdraw money from your Account in Australia at a non-ANZ ATM, a fee may be charged by the ATM operator
- withdraw money from your Account outside Australia at a non-ANZ ATM, we will charge a fee of $5 and a fee may also be charged by the ATM operator and
- make a balance enquiry in Australia or outside Australia at a non-ANZ ATM, a fee may be charged by the ATM operator.
The fees will be charged to your ANZ Plus Account.
Overseas Transaction Fee
When there is an overseas transaction on your Visa Debit Card, we'll charge you 3% of the total value of:
- the transaction in Australian Dollars and
- the ATM operators' and any other fees or charges for the transaction.
The fee will be charged to your ANZ Plus Account.
It won't always be clear to you whether a transaction is an overseas transaction. For e.g., an overseas transaction can include any withdrawal, purchase, reversal or other transaction where money is taken from your Account:
- at an ATM outside Australia
- in a currency other than Australian dollars
- where the person accepting or processing it is outside Australia – like a purchase from a person who is overseas or that is processed by someone overseas or
- that another person involved in processing or accepting the transaction decides requires conversion into Australian dollars or is an overseas transaction.
The value of the transaction may be calculated, and include fees and other amounts charged, by another person involved in the transaction – like an ATM operator or a person who processed the transaction.
Where a transaction is refunded or reversed, the transaction amount may be refunded or reversed but the Overseas Transaction Fee might not be.
International Inward Money Transfers
If you receive $300 (in Australian dollars) or more in a single transaction in one of your Accounts from outside Australia we may charge you a fee of $15 or less unless the person making the transfer pays the fee.
The fee will be taken from the amount transferred to you.
Others – like banks that provide services to us to allow international payments to happen – may also charge additional fees. These will also be taken from the amount transferred to you.
More about fees
We can change and add fees. See 'Things can change'.
Other people may also apply fees and charges.
You can ask us to provide you with information about current fees.
The only fees and charges we will charge under these T&Cs are those described in this section (or as changed from time to time in accordance with this section).
We have a range of other products and services. You may have some of those, including those which have fees and charges. Fees and charges on those other products and services (not being the Account or part of ANZ Plus) do not form part of these T&Cs.
If things go wrong
You must contact us immediately if:
- you become aware of a transaction on one of your Accounts that you didn't make or that you didn't agree another person could make (this is an 'unauthorised transaction'). If it’s an unauthorised BPAY Payment, we may ask for your consent to obtain information from the biller about it.
- you suspect someone has unauthorised access to one of your Accounts or knows your PIN or
- your Visa Debit Card or mobile phone is misused, lost or stolen.
In some circumstances, we may be able to get back the money that was paid out of your Account without your authorisation, or we may have to pay you that money back. We won't have to if you don't contact us or if you unreasonably delay in contacting us.
You must tell us about an unauthorised transaction by using one of the contact methods listed in 'How to contact us', regardless of whether you have told us another way – like in connection with a non-ANZ Plus product or service.
Replacing your Visa Debit Card
If your Visa Debit Card has been reported to us by you as lost or stolen, then:
- we can provide you a replacement card if you ask us for one
- if the card was part of a Digital Wallet, we can update the Digital Wallet with the details of the replacement card
- if the card was not part of a Digital Wallet, you may need to receive the physical replacement card before you can add it to a Digital Wallet.
When you won’t be liable for loss
You won’t be liable for loss that arises from an unauthorised transaction if:
- it's clear that you didn't contribute to the loss
- the loss happens because your physical Visa Debit Card was used without requiring a PIN and you do not unreasonably delay in telling us that your Visa Debit Card was lost or stolen
- the loss happens because of:
- the fraud or negligence of our employees or agents, or a merchant's fraud or negligence
- a forged, faulty, expired or cancelled Visa Debit Card or PIN
- a transaction being debited to your Account twice by mistake
- a transaction requiring a Visa Debit Card or PIN that happened before you received the Visa Debit Card or set the PIN (including a reissued Visa Debit Card or PIN) or
- an unauthorised transaction that was processed after you told us that your mobile phone or Visa Debit Card was misused, lost or stolen, or that your PIN was no longer secure.
When you'll be liable for loss
You'll be liable for a loss that arises from an unauthorised transaction when:
- you act fraudulently
- you don't follow our Security Guidelines
- you leave your Visa Debit Card in an ATM
- you take too long to tell us that:
- your mobile phone or Visa Debit Card has been stolen, lost, or misused or
- your PIN is no longer secure, or
- an unauthorised transaction happens and a PIN was needed to perform the transaction.
Different rules apply to each of these, and because it's important, they're explained in more detail below.
You acted fraudulently or didn't follow our Security Guidelines
If we can prove that it was more likely than not that you contributed to the loss through fraud or by not following our Security Guidelines, you'll be liable for the actual loss that arises before you tell us that:
- your mobile phone or Visa Debit Card was misused, lost or stolen or
- a PIN was no longer secure
except for the portion of losses that:
- were incurred on any one day that exceeded a daily transaction limit. See 'Limits'
- exceeded the balance of your Account
- were incurred on an Account that we both agreed could not be accessed to perform a transaction using the Visa Debit Card or PIN (e.g., your ANZ Save Account) or
- we recover under the Visa rules when a Visa Debit Card is used.
For you to be liable for losses for a transaction which required more than one PIN (for e.g., one for the ANZ Plus App and one for your Visa Debit Card) we must:
- prove you didn't follow the Security Guidelines for each PIN; or
- if we can't do that, prove it was more likely than not that your failure to follow the Security Guidelines was the main cause of the losses.
If we can't, you won't be liable for the losses.
You left your Visa Debit Card in an ATM
You'll be liable for a loss that arises from an unauthorised transaction that happens because you leave your Visa Debit Card in an ATM, provided that the ATM has reasonable safety standards that reduce the risk you'll leave your Visa Debit Card in it.
You unreasonably delayed telling us that your mobile phone or Visa Debit Card was misused, lost or stolen, or that your PIN was no longer secure
If we can prove that it was more likely than not that you contributed to losses resulting from an unauthorised transaction by unreasonably delaying in telling us your mobile phone or Visa Debit Card was misused, lost or stolen or that your PIN was no longer secure, you'll be liable for the actual losses that occur between when you became aware or should have been reasonably aware of these problems, and when you told us about them, except for any portion of the losses that:
- were incurred on any one day that exceeded a daily limit. See 'Limits'
- exceeded the balance of your Account
- were incurred on an Account that we both agreed could not be accessed to perform a transaction using the Visa Debit Card or PIN (e.g., your ANZ Save Account) or
- we recover under the Visa rules when a Visa Debit Card is used.
If an unauthorised transaction happens in any other circumstances and a PIN was needed to perform the transaction
If an unauthorised transaction happens in any other circumstances and a PIN was needed to perform the transaction, you'll be liable for the lesser of:
- $150 or any lower amount we decide
- the balance of your Account or
- the actual loss at the time you told us that your Visa Debit Card or mobile phone was lost, stolen or misused, or that a PIN was not secure, excluding that portion of the losses incurred on any one day that exceeded any limit. See 'Limits'.
Mistaken and Misdirected Payments
If you pay the wrong person
If a Mistaken Payment or Misdirected Payment happens, tell us and we'll investigate it. We'll tell you the outcome of the investigation within 30 days.
If we think a Mistaken Payment or Misdirected Payment:
- hasn't happened, we won't try to get your money back or
- has happened, we'll try to get your money back.
We can't guarantee we'll be successful in trying to get your money back. This is because the Receiving Bank may not agree that a Mistaken Payment or Misdirected Payment has occurred. There are other rules which apply if we think a Mistaken Payment or Misdirected Payment has happened. We cover these in the next section.
You can complain to us if you're unhappy with how we have dealt with your report about a Mistaken Payment or Misdirected Payment. See 'Complaints?'.
This section on 'Mistaken and Misdirected Payments' does not apply to mistaken BPAY Payments. See ‘Problems with BPAY’ for how we handle mistakes and other problems with BPAY Payments.
If we think a Mistaken Payment or Misdirected Payment has happened
It may not be possible to retrieve your money where:
- we and the Receiving Bank think that a Mistaken Payment or Misdirected Payment has happened, but the balance of the recipient's account is less than the amount of the Mistaken Payment or Misdirected Payment; or
- the Receiving Bank thinks that a Mistaken Payment or Misdirected Payment has not happened.
If you tell us about a Mistaken Payment or Misdirected Payment and we think the Mistaken Payment or Misdirected Payment has happened, we'll ask the Receiving Bank to return your money. The Receiving Bank must return it to us if they agree a Mistaken Payment or Misdirected Payment has happened.
It's important you tell us quickly because different rules apply depending on how you soon you tell us.
If you tell us about the Mistaken Payment or Misdirected Payment:
- within 10 Business Days of making it and we think the Mistaken Payment or Misdirected Payment has happened – we'll ask the Receiving Bank to return your money. The Receiving Bank must return it to us if they agree a Mistaken Payment or Misdirected Payment has happened and the money is available in the account of the person who received it (we call this person the 'recipient'). If the Receiving Bank doesn’t agree that a Mistaken Payment or Misdirected Payment has happened they will need the recipient's consent to return your money
- more than 10 Business Days but within 7 months of making it and we think the Mistaken Payment or Misdirected Payment has happened – we'll ask the Receiving Bank to return your money. The Receiving Bank must return it if after investigating it they agree a Mistaken Payment or Misdirected Payment has happened and the money is available in the recipient's account, unless the recipient provides some proof that they are entitled to the money. If the Receiving Bank does not agree that a Mistaken Payment or Misdirected Payment has happened, they will need the recipient's consent to return your money or
- more than 7 months after making it and we think the Mistaken Payment or Misdirected Payment has happened – we'll ask the Receiving Bank to return your money. The Receiving Bank will need the recipient's consent to do so.
If you receive a payment by mistake
You might receive money in one of your Accounts that was meant for someone else.
If this is a Mistaken Payment or a Misdirected Payment, you're the recipient and we're the Receiving Bank. The Sending Bank may ask us to return the money and if we're required to return the money:
- we may block your access to the money
- you authorise us to take the money from your Account and we can do so without notice. If you're receiving income support payments from Centrelink, we'll comply with the Code of Operation when we take the money.
Problems with BPAY
When you make a BPAY Payment we'll treat it as if you have instructed us to pay the amount from your ANZ Plus Account to the biller you have identified.
If you make a mistake and pay the wrong BPAY biller and you contact us immediately, we'll try and retrieve your money but we may not be successful.
This is because the biller decides whether it will return it to us. We won't give your money back to you unless the biller returns it to us.
If you pay a biller more than you owe, you can contact the biller and ask for a refund of the overpayment. You can also raise a dispute by contacting a Coach. See 'How to contact us' if you want to do this.
If you pay a biller less than you owe, you can make another BPAY Payment for the amount you still owe. If this amount is less than the biller's minimum payment, you can ask us to arrange for a reversal of the initial payment so you can then make the payment again for the correct amount.
If a biller receives a BPAY Payment by mistake or in error, this won't count as a payment by you of any amount you owe the biller.
Incorrect or failed processing
If a BPAY Payment is made:
- to a person or for an amount that is not in accordance with your instructions or
- in accordance with a payment direction that appeared to be from you but that you didn't in fact authorise,
you must tell us immediately and we'll credit your Account for the amount of the BPAY Payment.
However, you agree that we can recover this money back from you by debiting your Account if:
- we decide that you were responsible for a mistake that led to the BPAY Payment or you didn't follow our security requirements for giving payment directions and
- we cannot recover the amount from the person who received it within 21 Business Days of attempting to do so.
We'll tell you if your BPAY Payment cannot be processed and will credit your Account for the amount of the BPAY Payment. We'll tell you how we can help you (if possible) to make the BPAY Payment again.
If a BPAY Payment is induced by the fraud of someone involved in the BPAY scheme (like a biller), you can ask that person to return your money.
You'll be liable for the loss if that person does not return your money, unless another person involved in the BPAY scheme knew of the fraud (or would have, with reasonable diligence), in which case that person must return the money to you.
If you're liable for a BPAY Payment under this 'Problems with BPAY' section and the ePayments Code applies, your liability will be limited to the lesser of:
- the amount of the relevant BPAY Payment or
- the limits of your liability under 'Unauthorised transactions', and we'll be liable to you for the difference between the amount for which you're liable and the amount of the relevant BPAY Payment.
Stopping & Closing
Stopping access or use
The ANZ Plus App
We can suspend, block or close your access or use of the ANZ Plus App as set out in the ANZ Plus App T&Cs.
When we can block Accounts and transactions
We can block access to and use of an Account and delay, block or refuse to process transactions without telling you first if:
- any of the reasons that would let us close an Account applies or
- we believe a transaction may be the result of fraudulent activity or a scam.
Account blocks will apply to both your Accounts and will either block:
- transactions out of your Accounts only (but we may still choose to process transactions – like certain direct debits) or
- both transactions in and out of your Accounts.
Locking your Visa Debit Card
We can lock your Visa Debit Card if you tell us you have lost it or an unauthorised transaction has happened.
You can tell us by contacting our Fraud Team. See 'How to contact us' if you want to, or need to, do this.
We can also lock if it any of the reasons that would let us block an Account applies.
We'll tell you if we lock your Visa Debit Card.
The quickest way to lock your Visa Debit Card is via the ANZ Plus App.
If your Visa Debit Card is locked, we may also block your ability to use your Visa Debit Card via your Digital Wallet.
When we can close your Accounts
We can close one or both of your Accounts without telling you first if:
- you owe us any money and haven't paid us when you're required to
- we reasonably think that you haven't complied with these T&Cs or the ANZ Plus App T&Cs in a material way
- we think there is a Regulatory Risk
- we're required to by law, court order or a direction of a regulator
- we think one or both of your Accounts is being used fraudulently
- we think any account you have with us is being used illegally
- you are no longer eligible to have one or both of your Accounts
- the effective daily balance of both your Accounts is $0 for 180 days or longer
- we reasonably think that something you told us or a confirmation that you gave us is or becomes incorrect and that is material to us
- you don’t give us information that we reasonably ask for or
- we think it’s reasonably necessary in our legitimate business interests.
We can also close both your Accounts without reason if we tell you a reasonable time before we close them.
You can ask to close your Accounts
You can ask us to close both your Accounts by contacting a Coach.
To close your Accounts:
- the effective daily balance of both Accounts must be $0
- all transactions (including pending ones) must be complete and
- all authorities (like direct debits) must be cancelled or stopped.
If your Accounts are closed
If your Accounts are closed:
- we'll cancel your Visa Debit Card
- you must not use your Accounts or your Visa Debit Card and
- we'll pay you any interest and any amount that we owe you but haven’t paid yet. You might need to give us details of another bank account that we can pay this money into unless we pay you another way.
In some circumstances, closed Accounts can be reopened or transacted on if there is a transaction after they're closed – like if you had set up a direct debit but didn’t cancel or stop it.
You're responsible for any transactions on the Accounts before and after they're closed, including the amounts of any transactions and fees that are processed even though your Accounts are closed. You must pay us any money you owe us for them.
You're still responsible to pay us any money you owe us (whether you owed us before your Accounts were closed or after, even if the amounts get added after your Accounts were closed).
When your Accounts are closed and we think that you and we have performed all of our obligations under our contract, we can tell you that our contract has ended.
Privacy & your information
As part of providing your Accounts, we'll collect, store, use and disclose additional information about you. Our ANZ Plus Privacy Collection Notice sets out when and how we do this. It applies in addition to the ANZ Plus App privacy statement we provided to you when you used the ANZ Plus App for the first time.
You should read it. Some of the important things that it explains are:
- the types of information we collect about you
- what we use your personal information for, which includes providing our products and services to you and for marketing and analytics purposes and
- the third parties we may share your information with (including that some third parties are located in the US and other overseas countries).
These are the uses and disclosures most relevant to us providing your Accounts and the ANZ Plus App. You could agree to further uses and disclosures in future – we will ask for your permission at the time.
It tells you more about our privacy practices, including how you can raise concerns – like if you think we have not complied with the privacy laws that apply – and how we'll respond. Privacy laws are any laws that relate to how ANZ must protect and handle an individual's personal information.
You can access or correct your personal information using the ANZ Plus App or make a complaint by contacting us. See 'Complaints?'. You can also contact a Coach if you'd like to access or correct your personal information.
You agree that we may collect, store, use and disclose:
- behavioural biometric information about how you use your mobile phone and the ANZ Plus App to help prevent fraud and
- sensitive information about you that you provide to us as part of verifying your identity or when raising an issue or concern with us (such as if you tell us about a health problem you're experiencing when you make a hardship claim).
Our ANZ Plus Privacy Collection Notice explains how we collect, store, use and disclose this information in more detail. It sets out the uses and disclosures most relevant to us providing your Accounts and the ANZ Plus App. You could accept (or we could tell you about) further uses and disclosures in future, including relating to marketing.
You agree that we may collect, use and disclose personal information and credit information about you to credit reporting bodies to verify your identity and assess your creditworthiness. We may ask a credit reporting body to provide us with an assessment (and may receive an assessment from them) of whether your personal information (in whole or in part) matches the personal information held by the credit reporting body. The credit reporting body may use your personal information, and the personal information of other individuals, to provide this assessment.
If you don't agree to the disclosure of your personal information and credit information for these purposes, we cannot provide you with the Accounts. You may instead choose to apply for a non-ANZ Plus account product in an ANZ branch and verify your identity in person (or another way as directed by ANZ). Verifying, or previous verification of, your identity in connection with a non-ANZ Plus account product does not verify your identity for the purposes of joining ANZ Plus or opening the Accounts.
We may also disclose personal information, including information about your other credit liabilities, repayments and defaults, to credit reporting bodies. We may also collect this information from credit reporting bodies.
Our Credit Reporting Collection Notice is available on the ANZ Privacy website. It gives more information about our credit reporting practices – like:
- what information we disclose to credit reporting bodies and why
- the credit reporting bodies that we deal with and how to contact them and
- how you can exercise your rights (including if you have been a victim of fraud, if you want to access or correct your credit information or how to make a complaint).
You can contact a Coach for a paper copy of our Credit Reporting Collection Notice.
You must tell us…
You must tell us if you change:
- your name by contacting a Coach using the In-App Messaging feature (see 'How to contact us')
- any of your contact details by updating them in the ANZ Plus App.
You must do these things regardless of whether you give us this information in any other way – like in connection with another product or service that you have with us outside the ANZ Plus App.
If you've told us about changes in another way then those details (or only some of them) may also change in the ANZ Plus App. This means you should make sure your details in the ANZ Plus App are always correct.
If we ask, you must provide us information we reasonably ask for to verify the change.
If we ask for information
Sometimes we might ask for more information from you – like if the AML laws require us to collect further information or if we need further information to confirm your identity, communicate with you, or provide the ANZ Plus products and services to you.
If we ask, you must provide us with information we reasonably ask for (otherwise, we may block access to and use of one or both of your Accounts and delay, block or refuse to process transactions or close your Accounts).
We rely on you
We rely on what you tell us – like the information you gave us and confirmations you made when you applied for your Accounts. We can stop transactions, block your Accounts or close them if we reasonably think that something you told us or a confirmation that you gave us is or becomes incorrect and that is material to us. See 'When we can close your Accounts'.
Your tax residency
To comply with Australian tax law for the Automatic Exchange of Information (AEOI), we need to collect your Self-Certification including all your countries of tax residency. If you are unsure of your tax residency, please check with an independent advisor, as ANZ cannot provide tax advice.
As the account holder, you confirm the information you provide is true, correct and complete. If any of your information changes, you agree to notify us within 30 days of the change occurring and to provide updated documents and information as required. You understand providing false information may constitute an offence and penalties may apply under law.
Things can change...
Changes to the T&Cs
We can change the T&Cs (including documents and things referred to in them) – like interest rates and calculations, fees and limits.
We don't have to tell you about a change to the T&Cs before we make it where we think the change is needed to immediately restore or maintain the security of our banking processes and systems, one or both of your Accounts or the ANZ Plus App. We'll tell you about these changes after we make them.
We'll tell you about other types of changes:
- to interest rates – no later than the day we make the change
- to the name or description of interest rates, accounts or publications – no later than the day we make the change
- that add or change government fees or charges – no later than the day of the change (unless the government tells you or publicises the change instead)
- any other change we reasonably consider is unfavourable to you, like increasing or introducing a fee, or changing the method we use to calculate interest – at least 30 days before we make the change. We may give you less notice if it is reasonably necessary to manage a material and immediate risk or
- any other change we reasonably consider has a positive or neutral effect on you – no later than the day we make the change.
We'll tell you in one of the ways set out in 'How we'll contact you'.
Changes to the ANZ Plus App & its terms
We can also change the ANZ Plus App at any time as set out in the App T&Cs and we can change the ANZ Plus App T&Cs too.
Don't like a change?
You have a right to close your Accounts if you don't like a change we make. See 'Closing Accounts'.
Getting in touch
How to contact us
The best way to reach us is by contacting a Coach via the ANZ Plus App, or if you don’t have access to the ANZ Plus App, by checking out the ANZ Plus website. Coaches are available 9am-5pm, Monday to Friday, Melbourne time, excluding national public holidays.
You can also call the Fraud Team on +61 (03) 4050 7122 for lost or stolen cards, suspected unauthorised transactions, PINs known by others or to report any suspicious activity.
See 'Complaints?' for additional ways to contact us to give feedback or make complaints.
How we'll contact you
We may contact you and tell you about things – like changes to interest rates or fees – by:
- making notifications or sending messages in the ANZ Plus App (in which case, you're taken to have received it the day we send it or make it available on the ANZ Plus App)
- sending you a letter (in which case, you're taken to have received it on the seventh day after we mail the letter) or
- mobile phone, email, text or push notification (in which case, you're taken to have received it on the day we send the notification to your mobile number, email address or via the ANZ Plus App).
You agree that we can do this. We'll let you know if we introduce a new feature which allows you to receive more information from us electronically.
Generally we will rely on the information you give us via the ANZ Plus App to contact you, so you must keep it up to date. However, if you have given us information (like a change to your contact details) another way, such as through another product or service you have with us outside the ANZ Plus App, we may rely on those details to contact you. This means you should make sure, and should regularly check, that your details in the ANZ Plus App are correct.
We'll generally give you statements for your Accounts monthly, by making them available to view and download in the ANZ Plus App.
You can ask for a statement more frequently by contacting a Coach.
You must check your statements carefully. Contact us immediately if you have any queries about something in a statement – this is important because there are time limits for disputing transactions, and you may be liable if you delay or don't contact us.
See 'Unauthorised transactions', 'Mistaken and Misdirected Payments' and 'Problems with BPAY' for important information about this.
We want your feedback
If you have a complaint, please contact us first and we'll try to fix the problem.
Information about ways to make a complaint can be found on the ANZ Plus App and the ANZ Plus website.
- contacting a Coach using the In-App Messaging feature and
- by phone:
- 1800 805 154
- National Relay Service: 133 677
The Australian Financial Complaints Authority (or AFCA) provides fair and independent financial services complaint resolution that is free to consumers. If an issue isn't resolved to your satisfaction, you can lodge a complaint with them:
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
The ANZ Plus App has features where we may predict things – like upcoming payments or how much you might spend or save if something happens. They're just predictions so you should check them, because they may or may not be right.
Sometimes the law or an authority requires us to take money or to reduce an amount we would otherwise pay into your Account and pay it as directed by that law or authority – like:
- government fees and charges
- garnishee or freezing orders (where someone you owe money gets a judgment against you and we're required to pay) or
- reductions from interest for withholding tax if you choose not to give us your tax file number or evidence that you're exempt from withholding tax. You don't have to give us your tax file number, but if you don't, we may need to withhold tax on interest we pay. Withholding tax is deducted at the highest marginal tax rate (plus any applicable government levies).
We'll use the tax file number you give us via the ANZ Plus App in accordance with tax laws. The laws that allow us to request, collect, and use this information are referred to on the ANZ Privacy website.
If you have already provided us with your tax file number (e.g. because you have other products with us), we may update your details with ANZ Plus to include this information. This means you should make sure your tax file number in the ANZ Plus App is always correct.
If we reasonably think we're required to, we'll take the money from an Account or from an amount we owe you and pay it as we think we're required to. We'll tell you if we do this by including it in your statement.
Owe us money?
The law gives us rights if you owe us money and don't pay us when you're required to.
You agree that we can also:
- stop transactions, block your Accounts or close them
- setoff or combine accounts. See 'Setoff and combining accounts' and
- take legal action to get you to pay.
Unless the law requires us to, we can do this without telling you.
Setoff and combining accounts
If you owe us money or we otherwise think it's reasonably necessary in our legitimate business interests to do so, we can:
- use the money in your Accounts or from another account you have with us (including a joint account with someone else and under any other name or brand ANZ use) to pay any amounts you owe us (including amounts you owe us with someone else) – like a loan, credit card or overdrawn account and
- combine your Accounts with any other accounts you have with us (including a joint account with someone else and under any other name or brand ANZ use).
Unless the law or Banking Code of Practice requires us to, we can do this without telling you.
Your rights in relation to the Accounts, under the T&Cs and our contract are personal to you. This means that you cannot, without first getting our consent, transfer or assign these rights to someone else, or otherwise allow someone else to benefit from these rights.
We can assign, transfer, or otherwise allow someone else to benefit from our rights in relation to the Accounts, under the T&Cs or our contract without telling you and without first getting your consent. You can't claim any right of set-off or other rights against any person we transfer or assign our rights to or any other person who otherwise benefits from our rights.
ePayments Code and the Banking Code of Practice
We'll comply with the ePayments Code and are bound by the Banking Code of Practice. Relevant provisions of the Banking Code of Practice apply to your Accounts.
We're a member of the BPAY scheme. If we make BPAY Payments available on your account we can make payments on your behalf to billers, and we may also be a biller under the BPAY scheme.
We’ll tell you if we’re no longer a member of the BPAY scheme.
You act on your own behalf
You agree that you're acting on your own behalf, unless you have told us you're a trustee or are acting on behalf of someone else.
You provide us a standing authority to open a new account in your name to enable any transactions on the Accounts requested by your attorney. We will use this authority when:
- you have appointed an attorney under a power of attorney who is authorised to deal with the Accounts; and
- we don’t have another suitable account that can be used for this purpose.
This section also applies if a court has appointed a person (or people) or some other body to be your representative with authority to deal with the Accounts.
Financial Claims Scheme
You may be entitled to payment under the Federal Government’s Financial Claims Scheme. Payments under the Financial Claims Scheme are subject to a limit for each depositor. Information about the Financial Claims Scheme can be obtained from http://www.fcs.gov.au.
The law that governs our contract
The law of Victoria governs the T&Cs and the contract.
You agree that any court with official power to make legal decisions and judgements in Victoria can hear proceedings in relation to our contract.
What some words mean
Words that have a special meaning
Some words have a special meaning when they're used in the T&Cs:
Account is your ANZ Save Account or your ANZ Plus Account. Accounts is both of them. ANZ is the issuer of your Accounts.
AML laws is any Australian or foreign law that relates to money laundering and counter-terrorism or sanctions.
ANZ is us! We're Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) Australian Financial Services Licence Number 234527.
ANZ Plus is a digital banking platform provided by ANZ.
ANZ Plus Privacy Collection Notice is the document by that name which can be found on the ANZ Plus website.
ANZ Plus App is the software we make available to you through which you can access, use and manage your Accounts.
ANZ Plus App T&Cs is the document by that name which can be found on the ANZ Plus website.
ANZ Plus website is the ‘ANZ Plus’ part of our website, www.anz.com.au or other website we tell you.
ANZ Privacy website means www.anz.com/privacy or other website we tell you.
Australian Cheque is a cheque that is issued by an Australian bank, from an Australian branch, in Australian dollars.
Banking Code of Practice is the relevant version of the code with that name published by the Australian Banking Association that applies to us (or, if it's replaced, it means its replacement).
BPAY is the bill payment scheme service provided by BPAY Pty Ltd.
BPAY Payment is a payment made via the BPAY Payments service (excluding Osko®) provided by BPAY.
Business Day is a day that isn't a Saturday, a Sunday or an Australian national public holiday.
Coach is an ANZ Plus Coach. See 'How to contact us' in 'Getting in touch'.
Code of Operation is the Code of Operation for Recovery of Debts from Income Support Payments published by Services Australia (or, if it's replaced, it means its replacement).
Credit Reporting Collection Notice is the credit reporting notice available on the ANZ Privacy website.
Digital Wallet is a mobile application that allows details of your Visa Debit Card to be added so that the application can be used in place of the physical card.
ePayments Code is the relevant version of the code with that name published by ASIC that applies to us (or, if it's replaced, it means its replacement).
Everyday Funds is the amount shown, from time to time, as "Everyday Funds" for your ANZ Plus Account in the ANZ Plus App.
Misdirected Payment is a payment processed using a PayID where money is transferred to an account of an unintended recipient because the PayID wasn't correctly created or maintained by the recipient's financial institution.
Mistaken Payment is a Pay Anyone payment processed using a BSB and account number or PayID that does not belong to the intended recipient as a result of your error, or the recipient advising you of the wrong BSB and account number or PayID details.
Month is calendar month – like Jan, Feb or Mar.
NPP is the New Payments Platform, incorporating Osko® and PayID.
Osko® is the Osko® payment service provided by BPAY Pty Ltd using the NPP.
Pay Anyone is a way to make a payment from an Account to another account using the BSB and account number or PayID of the recipient.
PayID is a smart address used to send and receive payments through the NPP instead of using a BSB and account number.
PIN is a personal identification number that may be required to authenticate a payment – like your Visa Debit Card PIN or ANZ Plus App Access PIN.
Policies are our anti-money laundering and counter-terrorism and sanctions policies. E.g. the policies require that we generally don't enter into or remain involved in transactions that have any connection to certain countries or regions or have any connection with some sectors of the economy in some jurisdictions. A summary of our Policies is available on anz.com.au.
Receiving Bank is a bank who has subscribed to the ePayments Code, or which receives payments processed through the NPP.
Regulatory Risk refers to a circumstance where we reasonably consider or suspect that keeping one or both of your Accounts open or processing a transaction may cause us to break any law or regulation, involve a Sanctioned Person, involve the proceeds of unlawful conduct or be inconsistent with or prohibited by our Policies.
Sanctioned Person is a person (natural, corporate or governmental) that is itself sanctioned or is connected to any person that is sanctioned under economic and trade sanctions imposed by the United Nations, the European Union or any country.
Sending Bank is a bank who has subscribed to the ePayments Code, or which sends payments to be processed through the NPP.
Total Saved is the amount shown, from time to time, as the "Total Saved" for your ANZ Save Account in the ANZ Plus App.
Visa Debit Card is a physical or digital card we issue you which is linked to your ANZ Plus Account.
We / us / our is us! We're ANZ.
You is you! You're the holder of the Accounts and, unless the context otherwise requires, it also means any authorised user of your Accounts.