ANZ Plus Privacy Collection Notice

Privacy Collection Notice

This is the Privacy Collection Notice that applies to your ANZ Plus Account and ANZ Save Account. It also applies where you use services associated with ANZ Plus (such as contacting a Coach or attending an ANZ Plus store), even if you don’t have an ANZ Plus Account or ANZ Save Account.

Your personal information is being collected by us! We’re Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) Australian Financial Services Licence Number 234527.

This is an important document. You should read it.

Info we collect

Types of information we collect

We'll collect:

  • your full name (and any preferred name or previous name changes), postal address, current and previous residential addresses and occupation
  • your email address and mobile number
  • details of your identity - like your date of birth, passport, drivers' licence, Medicare card details and citizenship and tax residency details
  • your tax file number (if you choose to give it to us)
  • how you use the ANZ Plus App - including any goals set and any other features you use
  • your visits to our websites - like the pages you view, any links you click and information about your mobile phone
  • biometric information about you - like a selfie photo of you, a recording of your voice and behavioural details about how you use your mobile phone (such as how you type, click, scroll and swipe)
  • details of payments you make or receive using our products and services (including any requests to stop a payment)
  • details of your other accounts (whether with ANZ or with another bank or other financial institution) and other financial information you provide to us - like details of your credit cards, home loans or personal loans
  • if you give it, details of your experiences of using our products and services, including on social media, via your mobile phone's app store or in our stores
  • how you interact with any messages we send you by email, SMS or push notification - like when you open or read the message and if you follow any links and
  • any other information that you give us.

Except for the behavioural biometric information that we collect, use and disclose, we generally won’t ask you to give us any sensitive information. However, you might give us some sensitive information when you're chatting with a Coach or raising a concern with us.

Sensitive information is information about health, religious, political or philosophical views, sexual orientation, biometric or genetic information, criminal record (if any) and membership of a union or professional, trade or political association.

How we collect your information

We'll generally collect information about you directly from you, including when you use In-App Messaging. We also collect some information automatically, such as your mobile phone's IP address. 

We may also receive information about you from:

  • other parts of ANZ, including if you're already an ANZ customer
  • third parties who provide services to us or who interact with you on our behalf (such as when you answer a survey)
  • third parties who represent you or who deal with us on your behalf
  • credit reporting bodies and
  • other financial institutions, such as when we process a payment that you receive.

Why we collect, use and disclose your information

We collect, use and disclose information about you to:

  • confirm your identity and to conduct ongoing customer due diligence
  • consider your application for a product or service that we may provide you
  • provide the ANZ Plus App and our products and services to you, including to set up, process and manage PayID and payment requests functionality, payees and transactions
  • communicate with you about your Accounts, including providing statements and other notices
  • try to answer questions you may have and to give information to you (as well as for providing feedback to our staff who help you)
  • give updates on your progress towards your savings or other virtual goals or providing other helpful information (such as details of upcoming or predicted expenses or to help with budgeting, including for different types of spending)
  • work out what other products or services may be of interest to you, tell you about them and arrange for third parties to advertise our products and services to you on our behalf
  • help us manage your Accounts and to perform other administrative and operational tasks – like quality assurance, risk management, tax residency assessments, product and system development and testing, credit scoring, data analytics, staff training, complaints handling, debt collection and market research or customer satisfaction research and
  • identify, prevent, investigate and respond to any suspected or actual fraud, unlawful activity or misconduct.

In some circumstances, we may also collect, use and disclose information about you:

  • to consider any concerns you raise with us
  • to respond to any complaints you make or feedback you give, or as part of any legal action involving us and
  • where we're required by a law, court order or regulatory authority

If we tell you about products or services and you no longer want us to, you’ll be able to change your preferences in the ANZ Plus App. 

Your information

Information required by law

We're required by some laws to collect some types of information from you – like anti-money laundering laws, financial services laws, superannuation laws and taxation laws. More details about these laws can be found in our Privacy Policy and on the ANZ Privacy Website.

What happens if you don't give us information we ask for

If you don't give us information about yourself when we ask:

  • you may not be able to register via the ANZ Plus App or apply for a product or service
  • we may not be able to provide you with a product or service or assist you with a request
  • you may not be able to use some of the features of the ANZ Plus App
  • we may not be able to personalise our website and our communications with you or
  • we may not be able to help you with any technical or other issues that you're having.

We can give your info to others

We can give your information to:

  • other parts of ANZ, including other companies in the ANZ group, including so that they can help us carry out our functions and activities, perform administrative and operational tasks (including debt recovery) on our behalf and to comply with legal and regulatory requirements
  • IT service providers
  • others that help us perform our functions and activities – like preparing and sending you your Visa Debit Card and statements, providing useful information about your transactions, sending you feedback surveys on our behalf, doing identity verification and helping us to identify, prevent, investigate and respond to fraud, unlawful activity or misconduct
  • others that help us promote our products and services
  • other banks, financial institutions, credit providers and payment system participants – like merchants, credit card companies, digital wallet providers and other payment processors, including BPay, whose privacy policy is available at
  • only with your consent, authorised data recipients under the 'opening banking' consumer data right regime that you ask us to share your information with
  • regulatory bodies, government agencies, law enforcement bodies, courts, tribunals and complaints handling bodies
  • others we're authorised or required by law or court or tribunal order to disclose information to or
  • someone you have authorised to act on your behalf – like a financial adviser, lawyer, accountant or holder of a power of attorney from you, or an executor, guardian, administrator or trustee in bankruptcy.

Some of these recipients may be located overseas or may store your information outside of Australia, including in the United States of America. More details about the location of these recipients is in our Privacy Policy and on the ANZ Privacy Website. 


Read more in our Privacy Policy

Our Privacy Policy is available on the ANZ Privacy Website and contains information about:

  • additional circumstances in which we may collect personal information from other sources (including from third parties) 
  • how to access your personal information
  • how to update or correct your personal information and
  • how you can make a complaint if you think we have breached the Privacy Act and how we'll respond.

Getting in touch

How to contact us

The best way to reach us is by contacting a Coach via the ANZ Plus App or, if you don’t have access to the ANZ Plus App, by calling 13 42 69 (9am to 5pm, Monday to Friday, Melbourne Time, excluding national public holidays).You can also visit the ANZ Plus Website.

See ‘Complaints' in the ANZ Plus and ANZ Save Accounts T&Cs for additional ways to contact us, give feedback or make complaints.

What some words mean

We use some words from the ANZ Plus and ANZ Save Accounts T&Cs in this document – like ANZ Plus App, BPay and Privacy Policy. Those words have the same meaning in this document too. You can get a copy on the ANZ Plus Website.

ANZ Plus Website is the ‘ANZ Plus’ part of our website, or other website we tell you.

ANZ Privacy Website is or other website we tell you.