Complaints

Raising a complaint

At ANZ Plus, we want to know if you’ve had a bad experience so we can get to the bottom of it

Complaint form

Leave a complaint and we'll try to resolve it within 5 business days.

Case

Case

Are you an ANZ Plus customer?

Yes

No

What's your complaint about?

Select the category that best describes your complaint

What ANZ Plus product does it relate to?

Select the ANZ Plus product that your complaint relates to or something else. If your complaint relates to other ANZ products, go to this form https://www.anz.com.au/support/contact-us/complaints/

Describe the issue in detail to help us quickly resolve your complaint

Please do not enter any personal details in this field, i.e. Credit/Debit cards, account number, TFN etc.

Tell us how you'd like the complaint resolved

Please don't enter specific contact details in this field, use the relevant contact fields below

First name

Last name

Postcode

Email address

Mobile number

Please read our Privacy Collection Notice

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Origin

ANZx_Customer__c

Status

Name

Subject

Other complaint options

ANZ Plus

Message a Coach

Visit (ANZ Plus only)

ANZ

ANZ Call centre

Visit

Other ANZ products

Complaints to ANZ

Visit

Privacy Collection Notice

ANZ uses the information provided by you to respond to your query which may not be possible without these detail.

Your personal information will not be disclosed outside the ANZ group, which may include our contact centres located overseas.

ANZ's Privacy Policy explains how ANZ handles personal information and explains how you may access and seek correction of the information ANZ holds about you or raise a concern about how ANZ has handled your information.

For a copy of ANZ’s privacy policy please visit www.anz.com/privacy