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Contact us

We're making it easier for you to get in touch. 

Fast track your call using the ANZ App

  1. Log in to the ANZ App
  2. Tap 'Support' in the bottom right corner
  3. Choose what you’d like to call us about
  • Easily verify your identity in the app
  • Skip automated and security questions
  • Talk to the right person straightaway

Find out more


An important notice about Online Enquiries

Our Online Enquiries service is receiving a large number of requests. We'll respond to you as soon as we can, but for now we ask for your patience and to expect some delays in us getting back to you.

Please note: We can only respond to general queries through our Online Enquiries and Live Chat services. If your query is specific to your ANZ account:

  • First, check your account using Internet Banking or the ANZ App.
  • If this doesn’t answer your query, send us a SecureMail (via Internet Banking) or call us via Phone Banking.

Call us

General enquiries

13 13 14

+61 3 9683 9999 (from overseas)

Internet banking enquiries

13 33 50

+61 3 9683 8833 (from overseas)

Lost or stolen cards

1800 033 844

+61 3 8699 6955 (from overseas)

ANZ Share Investing

1300 658 355

+61 3 8541 0458 (from overseas)

Write to us


We're listening. Send us your compliments, suggestions or complaints here.

Online enquiries

If you have a general enquiry, you can submit it online.

Hoax or suspicious email

If you think you've received a hoax, email us here.

Find us

Social media


Download the ANZ App


Reverse charge calls

To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you are calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.