The Customer Advocate’s role is to provide a voice for our customers, in order to promote fair customer experiences. The Customer Advocate is committed to supporting the following principles of the Banking Code of Practice:
- Earning and retaining the trust of our customers and the community.
- Making promises and keeping them to deliver good customer and community experiences.
- Building and sustaining a culture based on strong ethical foundations.
Kristine Daniels is ANZ’s Customer Advocate Lead and, together with her team, they support our retail and small business customers.
How to Get Help
If we haven’t met your expectations, you can make a complaint. Or, if you have other questions or feedback, you can contact us.