Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Cyber Security
Awareness Month 2024
Cyber security is everyone’s business, explore easy ways to help protect yourself and your business.
The Customer Advocate’s role is to provide a voice for our customers, in order to facilitate and promote fair customer outcomes.
The Customer Advocate is committed to supporting the following principles of the Banking Code of Practice:
Meg Dalling is ANZ’s Customer Advocate and, together with her team, supports our retail and small business customers in a number of ways:
The Customer Advocate meets regularly with community organisations and participates actively in industry forums to ensure our approach is informed by best practice and lived experience.
The team is also responsible for leading ANZ’s strategic approach to customer vulnerability which includes a focus on strengthening our support for customers impacted by family violence and financial abuse, supporting our Indigenous customers particularly in remote communities, and promoting inclusive banking for all customers, including through ANZ’s Accessibility and Inclusion Plan.
You can contact the Customer Advocate by emailing us.
ANZ's Customer Advocate does not review individual complaints at a customer's request.
If we haven’t met your expectations, you can make a complaint. Or, if you have other questions or feedback, you can contact us.