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Claim my refund 

You recently received a letter from ANZ about your eligibility for a refund in connection with an account you had with ANZ.

To claim your refund, you will need to provide your full name, Date of Birth, Australian Bank Account details, telephone and email address into “My Details” section of this form.

By submitting your details you are confirming:

  • You have authority to claim the refund.
  • You agree that ANZ will collect and use your details to process your claim, and pay your refund to an eligible account according to your directions, including for the purposes of any administrative or operational processes required for the payment to be processed and for security purposes.
  • You understand that an eligible account where the refund can be transferred is the one held by you, individually or jointly with the holder of an Australian Financial Services Licence, which is capable of accepting deposits in Australian currency.
  • You agree that ANZ will disclose your details to ANZ’s service provider, Qualtrics to assist ANZ with the collection and storage of your details, and the processing of your refund. Qualtrics will store your details on secure cloud servers located in the USA.

ANZ’s Privacy Policy ( contains more information about ANZ’s use and storage of your information, together with how you may access and seek correction of your personal information.

If you agree to ANZ using your personal details and processing your request, please click on the “NEXT” button to commence the “Claim my refund” process.

If you have any questions or do not wish to proceed, please contact us on 1800 220 183 (or +613 8699 6950 if calling from outside Australia), Monday to Friday, 8am – 6pm (AEST). 

Find out more about ANZ's Customer Remediation program.