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Phone directory

Service Type of enquiry Phone number

Accessibility services

National Relay Service - operator relay calls

13 36 77

Toll free: 
1800 555 677 and then enter the appropriate ANZ contact number

24 hours, 7 days

TTY users in conjunction with the National Relay Service

13 36 77

Toll free: 
1800 555 677 
and then enter the appropriate ANZ contact number

24 hours, 7 days

Internet Relay users

Visit the relay service and then enter the appropriate ANZ contact number

Internet Banking & Phone Banking enquiries
(reset password, technical problems)

TTY: 1300 366 255

24 hours, 7 days

Credit card enquiries - existing account holders

TTY: 1300 366 255

24 hours, 7 days

Service Type of enquiry Phone number

Business and Corporate banking

General enquiries

1800 801 485

Weekdays
8am - 8pm (AEST)

Business packages

1800 801 485

Weekdays
8am - 8pm (AEST)

Business transaction accounts

1800 801 485

Weekdays
8am - 8pm (AEST)

Business investment accounts

1800 801 485

Weekdays
8am - 8pm (AEST)

Business finance

1800 801 485

Weekdays
8am - 8pm (AEST)

Business credit cards

New customers
1800 351 663

Weekdays 
8am - 7pm (AEST)

Existing customers
1800 032 481

Report lost card
1800 033 844
Intl: 
+61 3 8699 6955

24 hours, 7 days

Merchant services

New customers
1300 366 988

Weekdays 
8:30am - 7pm (AEST)


Existing customers
1800 039 025
Intl: 
+61 3 8699 6915

24 hours, 7 days

Commercial insurance

1300 552 253

Weekdays
8am - 8pm (AEST)

Internet banking for business

1800 269 242
Intl: 
+61 3 8699 6906

Weekdays 
8am - 8pm (AEST)

Financial planning

1800 641 593

Weekdays
8am - 8pm (AEST)

Foreign exchange

1800 640 574

Weekdays
8am - 8pm (AEST)

International trade

1300 269 487

Weekdays 
9am - 6pm (AEST)

ANZ share investing

General enquiries
13 33 50

Fax: 
1300 553 589

Weekdays 
8am - 8pm (AEST)

Multilingual -
Cantonese & Mandarin
1800 308 938

Weekdays 
8am - 7pm (AEST)

New investor hotline
1800 786 257

Weekdays 
8am – 8pm (AEST)

Small Business banking

1800 801 485

Weekdays
8am - 8pm (AEST)

Agribusiness banking

1800 462 474

Weekdays
8am - 8pm (AEST)

Car loans

1300 365 652

Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)

Corporate banking

1300 883 798
Intl: 
+61 3 9601 1260

Weekdays
8am - 8pm (AEST)

Industry specialisation

1800 309 379

Weekdays
8am - 5pm (AEST)

 

Other online services

The SB Hub - ANZ's online small business resource.
ANZ business insights - A tool for merchant customers compiling data from over 20 million ANZ merchant transactions that occur every week.

(03) 9650 1616

Weekdays

Service Type of enquiry Phone number

Credit cards

Credit card enquiries - existing account holders

13 22 73
Intl:
+61 3 9683 7043

New credit card applications

13 33 33

Weekdays
8am - 8pm AEST

Lost or stolen credit cards

1800 033 844
Intl:
+61 3 8699 6955

Reverse charge calls

To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you're calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge.
If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.

Service Type of enquiry Phone number

Financial difficulty

Customer connect

1800 252 845

Monday to Friday
9am - 6pm (AEST)

Service Type of enquiry Phone number

General enquiries

General enquiries

13 13 14
Intl: 
+61 3 9683 9999

7am - 10pm your local time in Australia

Reverse charge from overseas

To make a reverse charge call  from overseas to the numbers
above, contact the international operator in the country you're
calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones. 

Report a hoax or suspicious email

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Internet Banking & Phone Banking registration

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day, 7 days a week

Internet Banking & Phone Banking enquiries
(reset password, pay anyone, technical problems)

13 33 50
Intl: 
+61 3 9683 8833

24 hours a day, 7 days a week

Transaction dispute or enquiries

13 13 14
Intl: 
+61 3 9683 9999

24 hours a day, 7 days a week

Lost or stolen credit cards

1800 033 844
Intl:
+61 3 8699 6955

ANZ Merchant services

1800 039 025
Intl: 
+61 3 8699 6915

24 hours a day, 7 days a week

Compliments, suggestions and complaints

1800 805 154

Weekdays
8am - 7pm (AEST)

Media relations

03 9273 5555
Stephen Ries

Enquires in relation to subpoenas, garnishee orders

1300 279 754

Customer identification review process

1800 606 269
Intl:
+61 3 8699 6947

Weekdays
9am - 8pm (AEST)

Service Type of enquiry Phone number

Home loans

Home loans (sales,
new applications and further lending)

1800 035 500
Intl:
+61 3 8646 8108

Monday to Friday
8am - 9.30pm (AEST)
Saturday to Sunday
8am - 4.30pm (AEST)

Home loans customer services

13 25 99

Fax:
1300 655 706

Monday to Friday 
8am - 8pm (AEST)

Mortgages collections

1800 888 410
Intl:
+61 3 8699 6923

Fax:
+61 3 9601 1244

Monday to Friday
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

Service Type of enquiry Phone number

Insurance

Life Insurance

13 16 14

Weekdays
8am - 7pm (AEST)

50+ Life Cover

13 16 14

Weekdays
8am - 7pm (AEST)

Income Protection Insurance

13 16 14

Weekdays
8am - 7pm (AEST)

Critical Illness Cover

13 16 14

Weekdays 
8am - 7pm (AEST)

Home Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Landlord Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Car Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Travel Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

Credit and Loan Insurance

13 33 33

Weekdays
8.30am - 7.30pm
Saturday
9am - 1pm (AEST)

ANZ Financial Planning

1800 626 855

Weekdays
8am - 8pm (AEST)

Business or Farm Insurance

13 16 14

Weekdays
8am - 8pm (AEST)

ANZ Accident Insurance Cover Plus

13 16 14

Weekdays
8am - 7pm (AEST)

International

International money transfers

1800 681 683
Intl: 
+61 3 8646 8923

Monday to Friday
8am to 7pm (AEST)

International drafts

 

1800 681 683
Intl: 
+61 3 8646 8923

Monday to Friday
8am to 7pm (AEST)

Travellers’ cheques

1800 352 535
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)

Foreign cash

1800 352 535
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)

ANZ Travel card

1800 094 003
Intl: 
+61 3 9683 7777

24 hours a day, 7 days a week

Investment

ANZ Share Investing

13 33 50

Weekdays
8am - 8pm (AEST)

ANZ Smart Choice Super and Pension

13 12 87

Weekdays
8:30am - 6:30pm (AEST)

ANZ OneAnswer Investment Portfolio, Personal Super or Pensions

13 38 63
Intl: 
+61 2 9234 8111

Fax: 
+61 2 9234 6668

ANZ Super Advantage

13 38 63
Intl: 
+61 2 9234 8111

Fax: 
+61 2 9234 6668

Integra Super

13 38 65

Fax: 
+61 2 9234 6668

Corporate Super

1800 627 625

Fax: 
+61 2 9234 6668

ANZ Financial Planning

1800 626 855

Weekdays
8am - 8pm (AEST)

ANZ Investment Lending

1800 639 330
Intl: 
+61 3 8646 8459

Fax: 
1800 186 286

8am - 6pm (AEST)
on ASX trading days

Service Type of enquiry Phone number

Personal banking

New personal accounts

1800 008 177

Monday - Friday
8am - 8pm (AEST) 

Personal loans - sales enquiries and applications

13 33 33

Weekdays
8am - 8pm (AEST)

Personal loans - servicing and maintenance

1800 801 485

Weekdays
8am - 8pm (AEST)

Personal loan collections

1800 337 919
Intl: 
+61 3 9683 9299
(reverse charges)

Weekdays
8am - 8pm (AEST)
Saturday
9am - 4pm (AEST)

Car loans

13 22 07

Toll free: 
1300 365 652

Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)

Insurance services

Please see the investment and insurance contact information page

ANZ Travel Card

1800 094 003
Intl: 
+61 3 9683 7777

24 hours a day, 7 days a week

International trade finance

13 31 99

V2 Plus

13 28 33
Intl: 
+61 3 8699 6994

Fax: 
1800 671 800

Fax: 
+61 3 9277 1315

Weekdays 
8am - 8pm (AEST) 

V2 PLUS Rate Line: 
1800 033 043

Esanda Finance

1300 655 086

Weekdays
8am - 8pm (AEST)
Saturday
9am - 5pm (AEST)

Esanda Investments

13 12 15

Weekdays
8am - 5:30pm (AEST)

Service Type of enquiry Phone number

Shareholders

Australia

1800 11 33 99 
Intl: 
+61 3 9415 4010

Monday to Friday

New Zealand

0800 174 007

Fax:
+64 9 488 8787

United Kingdom

+44 870 702 0000

Fax:
+44 870 703 6101

United States

+1 888 269 2377
(within USA)

+1 202 680 6825
(outside USA)

Investor Relations

+61 3 8654 7682

Service of legal documents

Subpoenas, garnishee orders
and statutory notices
 

1300 279 754

Switchboard

 

03 9273 5555

Service Type of enquiry Phone number

Term deposits

Term deposit enquiries -
new, rollovers and top-ups

1800 008 177
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)

Term deposit enquiries -
existing account holders

13 13 14
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 7pm (AEST)

Esanda term deposit enquiries -
new

1800 040 729
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)

Esanda term deposit enquiries -
existing account holders

1800 352 535
Intl: 
+61 3 9683 9999

Monday to Friday
8am to 8pm (AEST)