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ANZ Privacy Centre
Find out how we manage and protect your personal information, particularly when providing a product or service to you. Watch this short video and read our Privacy Policy below. You can also jump to any sections of interest.
Recently added: We’ve updated our Website security and privacy section to include information about behavioural biometrics, our anti-fraud measure now featured in ANZ Internet Banking. This can be found under the ‘Information collected by online security services’ tab.
Privacy Policy
It’s our job to keep you up-to-date about how we manage and protect your personal information. So we’ve simplified our Privacy Policy to better explain how we do this.
Collecting your personal information
So we can provide you with a product or service, we need to collect some of your personal information. And on some occasions, the law requires us to collect it.
Collecting information required by law
Sometimes we’re legally required to collect your personal information. This may occur when we’re required by an Australian law or court or tribunal order.
Disclosing your information overseas
From time to time, we need to share your information with overseas organisations. This is usually because some of our technology, operational and customer service teams are located overseas.
Credit Reporting
If you appy for credit from ANZ, we may request a credit report about you from a credit reporting body. This helps us make an informed decision about your application.
Website security and privacy
Want to know more about how information is treated as you access and interact with anz.com? Read our Website Security and Privacy Statement.
Consumer Data Right Policy
Often referred to as ‘Open Banking’, the Consumer Data Right (CDR) is designed to give you greater control of your data. Find out more in our CDR Policy.
Data Sharing Arrangements using Open Banking
You can now share your ANZ banking data with an Accredited Data Recipient, using the Australian Government’s Consumer Data Right ‘Open Banking’ initiative.
Privacy Policy summary
In this digital day and age, it’s important to understand how your information is handled. Our Privacy Policy details the kind of information we collect, why we need it and how we use it.
Collecting your personal information
Most of the information we collect is provided by you directly – like your name, email, date of birth and phone number. However, there will be times when we need to request information about you from a third party, like a credit report from a credit reporting body. This helps us make an informed decision about your application.
Your information helps us provide you with a product or service
We use your information so we can provide and support you with your product or service. But we also use it for other reasons. Like helping with the administration of your account, and for operational and legal purposes. Or, to tell you about other products or services you might be interested in.
At times, we need to share your information with third parties. For example, we often use other organisations to help provide you with your product. When this happens, we may need to share your information with them.
Managing your personal information
We take protecting your information very seriously. That’s why we have a range of security measures in place to help manage and safeguard your information. If at any time, you want to access or correct your personal information, or if you have any concerns, you'll find our contact details below. To find out more, please read our Privacy Policy and watch our short video above.
ANZ Security Centre
See how privacy and security can work together to protect your virtual valuables.