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Collecting your personal information

ANZ collects most personal information directly from you. For example, you provide us with your information when you open an account, fill in an application form, deal with us over the telephone, send us a letter, use our website or visit a branch.

ANZ may also collect information about you that is publicly available, including information from telephone directories, the electoral roll or other websites.

There may be occasions when ANZ collects personal information about you from a third party. For example, ANZ may collect personal information from:

  • credit reporting bodies if we request a report about your credit history (see Credit reporting)
  • other credit providers if we request information from them about the products they provide to you
  • organisations that ANZ has an arrangement with to jointly offer products and/or an alliance with to share information for marketing purposes to provide you with products or services and/or to promote a product or service
  • our related entities so we can better manage your relationship with all ANZ companies
  • marketing companies if we acquire contact information to tell people about ANZ products and services that may interest them
  • brokers and other parties who may have introduced you to ANZ

ANZ may also collect information about how you use ANZ’s and other websites to help us better tailor our services to you. For example, ANZ may do this when you click on a link from an ANZ website or visit a website which displays an ANZ advertisement. Usually, the information ANZ collects in this way is general information only derived from cookies and does not identify you. You can read more about cookies in ANZ’s website and security statement. If ANZ does identify you with this information (for example, if you have been logged onto an online ANZ service), any use or disclosure of that information will be in accordance with this Privacy Policy.

ANZ Security Centre

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