Accessible banking
Our aim is to make ANZ products and services more accessible and inclusive.
Smart ATMs
You can use the ATM locator to discover accessibility information such as audio functionality, or if you’re out and about.
- All ANZ ATMs are audio-enabled for customers with vision impairments.
- The number 5 on each pin pad has a raised dot to mark the centre, assisting with orientation.
- All ANZ Smart ATMs are equipped with braille labelling.
- Most ATMs and Smart ATMs are wheelchair-accessible.
Technology making banking accessible
Adaptive accessibility technology is built into ANZ App and anz.com.
- ANZ App is designed to make the everyday a little bit easier and do your banking on the go. View balances, transfer money and make payments simply and easily.
- Apple Pay, Android Pay™, Samsung Pay™ and ANZ Mobile Pay let you use your compatible Apple or Android™ device to tap and pay with eligible ANZ cards, and leverage the accessibility features of your smartphone device.disclaimer
Branch design
ANZ branches are designed with a focus on ease of movement and accessibility.
- Our ticketing machines stand at a height that customers in wheelchairs are able to comfortably read and use.
- Braille signage and wider doorways in office areas.
- Parking for people with disabilities, where there's car park access.
- Entry to branches is made easier thanks to the installation of handrails, ramps and automated doors.
- Our new digital branch design is open and easy to navigate.
- AUSLAN support is available.
- All services can be accessed from a wheelchair.
- Acoustic treatment to reduce noise around teller areas.
- National Relay Service is available for customers contacting us by phone.
Accessibility features on cards
- ANZ is the first Australian bank to add accessibility features to its cards.
- Starting with ANZ Access card in Oct 2016 and now rolling out to the ANZ Access Visa Debit card which will reach millions of customers.
- New features include tactile indicators that help orientate and identify cards, larger font and high-visibility edges to help with inserting the card properly.
Contactless technology
Contactless payments technology helps customers securely and conveniently tap without any need to enter a PIN for purchases under $100. Credit, debit and prepaid card purchases made in person in Australia require a PIN for purchases over $100.
A 'Sign Only' card option is available on request for customers with restricted ability to use a PIN when making purchases in person. Note that these cards cannot be used at an ATM and may not be able to be used overseas if a signature is not available.
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Accessibility and inclusion plan
ANZ’s Accessibility and Inclusion Plan (AIP) is focused on improving accessibility and inclusion for our customers and employees.
National Relay Service
Users who are deaf, or have a hearing or speech impairment, can contact ANZ via the National Relay Service.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available at www.anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.
Terms and conditions apply to the use of Apple Pay, Android Pay, Samsung Pay and ANZ Mobile Pay.
Apple, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
Android, Android Pay and the Android Logo are trademarks of Google Inc..
Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
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