The information that ANZ collects about you is dependent on how you use the facilities offered by the ANZ website.
If you visit an unsecure area of the ANZ website (that is, an area where you are not required to log on) to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded. However, our systems will not record any personally identifiable information.
The ANZ website offers a number of interactive facilities including tools such as budget planners and home loan calculators, as well as online surveys and application forms.
If you use any of the tools such as the budget planner or home loan calculator we generally do not capture any personal information that you may enter when using these tools. An exception to this is when a tool such as a budget planner allows you to suspend or save your plan and retrieve the details at a later time. In that case the information is stored on our systems so that you may recover the information when you resume your plan. Any information stored in a suspended or saved budget planner or other similar tool will not be viewed by ANZ.
If you decide to complete an online application form, ANZ may collect the personal information entered into this application form before it is submitted. ANZ may use this personal information to progress your incomplete application, including contacting you or any other person about whom you provide personal information. You can call ANZ on 13 13 14 at any time to withdraw your consent to this use of personal information.
If you suspend or save your application, for example because you wish to complete it at another time, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. You may only recover this information within 30 days. After this time, the information is deleted. Online applications that have been suspended or saved will not be processed by us unless you complete an application and agree to submit it.
If you decide to complete an online survey, the information that you enter into the survey will only be collected by ANZ if you submit your survey. If at any stage you cancel your application or log out prior to submitting your survey, the information you have entered up to that point will be automatically deleted.
ANZ uses Liveperson Inc. to deliver its live chat facility. This facility is intended to be for the benefit of users wishing to make inquiries about a banking product in the Australian market. If you decide to participate in a live chat, Liveperson Inc., on behalf of ANZ, collects, stores, uses and discloses any personal information that you provide for quality assurance purposes and to allow ANZ to follow up with you in relation to your inquiry. Liveperson Inc. is required under its arrangements with ANZ to maintain the privacy and confidentiality of that personal information.
ANZ will not ask you to disclose sensitive information (as defined by law) during a live chat, but if you elect to provide sensitive information it will also be captured and stored. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.
Third party websites
The ANZ website also contains links to the websites of third party providers of goods and services ("Third Party websites"). If you have accessed Third Party websites through the ANZ website and if those third parties collect information about you, ANZ may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from the ANZ website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. You cannot usually be identified from the information that is shared; if you can be identified from this information, we will seek your consent before sharing such information.
Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.