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Find ANZ Support Centre
Find ANZ Support Centre

Investing in our community

ANZ contributes to positive community outcomes through our banking activities, community investment and partnerships. We play a role in supporting the communities in which we operate. 

Community programs

~$134m

invested in our community

In 2026, our direct community investment was approximately $134 million. We also supported community organisations by facilitating more than $27 million in donations from employees, customers, shareholders, partners and the broader public. 

Making our contributions count

As an organisation, it’s important for us to make our contributions count for the benefit of our customers, stakeholders and the broader community. This is why, since 2005, we've measured our community investment in accordance with the Business for Societal Impact (B4SI) Framework, a global standard for measuring and managing social impact.

Community grants

We fund causes, projects and charities through a range of different community grants.

Community grants

Giving

We enable staff, customers and shareholders to make regular donations to our community partners.

Giving

Sponsorships

We partner with organisations and events to make a positive difference.

Sponsorship

Volunteering

We offer all employees at least one day of paid volunteer leave per year to make a positive difference in their communities.

Our employees have volunteered their time and expertise either as an individual or as a group to a range of causes such as mentoring high school students, formulating social media strategies for a community organisation or re-estabilishing habitat for native animals.

ANZ promotes volunteering opportunities in Australia to our employees via our intranet and through GoodCompany.

We always welcome new volunteering opportunities so if you have an activity that would suit an ANZ employee or team please register with us by contacting community@anz.com. 

Before submitting a request for volunteers, there are a few things you should consider:

  • ANZ cannot guarantee the availability of volunteers for your activity. Volunteering is optional and our people need to register an interest in your activity before a match can be made and the spaces filled.
  • Activities that promote political lobbying, religious activities, illegal activities and profit making organisations will not be promoted to employees.
  • ANZ employees are not permitted to undertake activities that may put their personal safety at risk.

Disaster relief

We support customers and communities to respond and recover from weather-related events. 

ANZ’s Disaster Relief and Recovery Policy guides an efficient, coordinated, and proportionate response to disasters. It encompasses a range of measures including hardship assistance and financial support to assist with community rebuilding.

Our emergency relief measures may include:

  • financial assistance package for customers
  • measures to support impacted employees
  • funding for organisations involved in emergency relief – for example direct donations and matching of staff fundraising
  • medium to long-term natural disaster recovery grants administered by Foundation for Rural and Regional Renewal
  • mobilising ANZ volunteers to assist with community rebuilding
  • financial advice and planning for recovering local businesses.

Contact your ANZ Relationship Manager

If you’re a personal or business customer and have an ANZ Relationship Manager, please contact them first.

Apply for assistance or call our hotline

Completing our financial assistance form is the quickest way to request support. You can also call our financial hardship team, but be prepared for longer than expected wait times. 

Financial assistance form  Call 1800 149 549

Lodge an insurance form

If you have insurance with ANZ and want to lodge a claim, visit insurance claims or call our insurance team.

Visit your local branch

You may wish to speak to someone in person. If it’s safe to do so, feel free to visit your local branch.

 

Contact us

At this time we are not assessing any additional community sponsorships or funding requests. For any other community related enquiries please contact us by emailing community@anz.com.

 

ANZ's 2026 Annual Report 

The Annual Report descibes how we are aiming to create value for our stakeholders. This year, ANZ has integrated sustainability disclosures and mandatory climate disclosures into the Annual Report. Released 9 November 2026.

2026 Annual Report (PDF 22.4MB)

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