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Investing in our community

We invest significantly in the communities in which we operate. Investments such as community grants, financial education programs, sponsorship, employee volunteering and workplace giving goes to support the capacity, resilience and financial wellbeing of communities. 


Community programs


invested in our community

In 2021, our community investment was $139.7 million and we facilitated more than $17.8 million in donations to community organisations through our employees, customers, shareholders, other partners and the general public through our digital giving platform, Shout for Good.


distributed in community grants

In 2021, we provided $2 million through community grants programs, impacting approximately 447,457 people and their communities.


committed to disaster resilience

We're supporting our customers and communities to manage and focus on long-term recovery, as well as disaster prevention and risk mitigation. In November 2020, we committed to fund and facilitate at least $1 billion towards disaster resilience initiatives by 2025 (as part of our $50 billion sustainable finance target). 

Making our contributions count

As an organisation, it’s important for us to make our contributions count for the benefit of our customers, stakeholders and the broader community. This is why, since 2005, we've measured our community investment in accordance with the Business for Societal Impact (B4SI) Framework (formerly known as London Benchmarking Group), a global standard for measuring and managing social impact.

Community grants

We fund causes, projects and charities through a range of different community grants.

Community grants


We enable staff, customers and shareholders to make regular donations to our community partners.



We partner with organisations and events to make a positive difference.



We offer all employees at least one day of paid volunteer leave per year to make a positive difference in their communities.

Our employees have volunteered their time and expertise either as an individual or as a group to a range of causes such as mentoring high school students, formulating social media strategies for a community organisation or re-estabilishing habitat for native animals.

ANZ promotes volunteering opportunities in Australia to our employees via our intranet and through GoodCompany.

We always welcome new volunteering opportunities so if you have an activity that would suit an ANZ employee or team please register with us by contacting

Before submitting a request for volunteers, there are a few things you should consider:

  • ANZ cannot guarantee the availability of volunteers for your activity. Volunteering is optional and our people need to register an interest in your activity before a match can be made and the spaces filled.
  • Activities that promote political lobbying, religious activities, illegal activities and profit making organisations will not be promoted to employees.
  • ANZ employees are not permitted to undertake activities that may put their personal safety at risk.


of our employees volunteereddisclaimer over 54,645 hours to community organisations in 2021.

Disaster relief

Natural disasters can have severe consequences for individuals, business and local communities. We have an important role to play in helping our customers and communities manage and recover from disasters. 

Our Disaster Relief and Recovery Policy aims to deliver an efficient, coordinated and proportionate response to disasters.

Our emergency relief measures may include:

  • financial assistance package for customers
  • measures to support impacted employees
  • funding for organisations involved in emergency relief – for example direct donations and matching of staff fundraising
  • medium to long-term natural disaster recovery grants administered by Foundation for Rural and Regional Renewal
  • mobilising ANZ volunteers to assist with community rebuilding
  • financial advice and planning for recovering local businesses.

In an effort to focus on longer-term recovery, as well as disaster prevention and risk mitigation, in November 2020 we committed to fund and facilitate at least $1 billion towards disaster resilience initiatives by 2025 (as part of our $50 billion sustainable finance target).

Contact your ANZ Relationship Manager

If you’re a personal or business customer and have an ANZ Relationship Manager, please contact them first.

Apply for assistance or call our hotline

Completing our financial assistance form is the quickest way to request support. You can also call our financial hardship team, but be prepared for longer than expected wait times. 

Lodge an insurance form

If you have insurance with ANZ and want to lodge a claim, visit insurance claims or call our insurance team.

Visit your local branch

You may wish to speak to someone in person. If it’s safe to do so, feel free to visit your local branch.


Contact us

At this time we are not assessing any additional community sponsorships or funding requests. For any other community related enquiries please contact us by emailing

ANZ's 2021 Environment, Social and Governance (ESG) Supplement

This report provides detailed information on ANZ's sustainability performance and challenges. In response to stakeholder feedback, for the first time, we're releasing our ESG Supplement at the same time as the Annual Report.

2021 ESG Supplement (PDF 10.1MB)

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