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Investing in our community
We invest significantly in the communities in which we operate. Investments such as community grants, financial education programs, sponsorship, employee volunteering and workplace giving goes to support the capacity, resilience and financial wellbeing of communities.
$139.7m
invested in our community
In 2021, our community investment was $139.7 million and we facilitated more than $17.8 million in donations to community organisations through our employees, customers, shareholders, other partners and the general public through our digital giving platform, Shout for Good.
$2m
distributed in community grants
In 2021, we provided $2 million through community grants programs, impacting approximately 447,457 people and their communities.
$1bn
committed to disaster resilience
We're supporting our customers and communities to manage and focus on long-term recovery, as well as disaster prevention and risk mitigation. In November 2020, we committed to fund and facilitate at least $1 billion towards disaster resilience initiatives by 2025 (as part of our $50 billion sustainable finance target).
Making our contributions count
As an organisation, it’s important for us to make our contributions count for the benefit of our customers, stakeholders and the broader community. This is why, since 2005, we've measured our community investment in accordance with the Business for Societal Impact (B4SI) Framework (formerly known as London Benchmarking Group), a global standard for measuring and managing social impact.
Community grants
We fund causes, projects and charities through a range of different community grants.
Giving
We enable staff, customers and shareholders to make regular donations to our community partners.
Volunteering
We offer all employees at least one day of paid volunteer leave per year to make a positive difference in their communities.
Our employees have volunteered their time and expertise either as an individual or as a group to a range of causes such as mentoring high school students, formulating social media strategies for a community organisation or re-estabilishing habitat for native animals.
ANZ promotes volunteering opportunities in Australia to our employees via our intranet and through GoodCompany.
15.5%
of our employees volunteereddisclaimer over 54,645 hours to community organisations in 2021.
Disaster relief
Natural disasters can have severe consequences for individuals, business and local communities. We have an important role to play in helping our customers and communities manage and recover from disasters.
Our Disaster Relief and Recovery Policy aims to deliver an efficient, coordinated and proportionate response to disasters.
Contact your ANZ Relationship Manager
If you’re a personal or business customer and have an ANZ Relationship Manager, please contact them first.
Apply for assistance or call our hotline
Completing our financial assistance form is the quickest way to request support. You can also call our financial hardship team, but be prepared for longer than expected wait times.
Lodge an insurance form
If you have insurance with ANZ and want to lodge a claim, visit insurance claims or call our insurance team.
Visit your local branch
You may wish to speak to someone in person. If it’s safe to do so, feel free to visit your local branch.
Contact us
At this time we are not assessing any additional community sponsorships or funding requests. For any other community related enquiries please contact us by emailing community@anz.com.
ANZ's 2021 Environment, Social and Governance (ESG) Supplement
This report provides detailed information on ANZ's sustainability performance and challenges. In response to stakeholder feedback, for the first time, we're releasing our ESG Supplement at the same time as the Annual Report.
Article
Protecting the stone country
8 Jul 2021
Warddeken, an Aboriginal owned not-for-profit company, combines traditional ecological knowledge with Western science to protect one of Australia's most unique environments
Broadening the reach of financial education in India
9 Nov 2021
In 2021, our flagship program was delivered to more than 2,572 participants across 102 sessions in India.