Make a claim
When the unexpected happens, we're here to support you. Before you claim, take a look through our checklist and make a claim easily online or over the phone - all you need are your policy details handy.
Important notice
Attention ANZ Mortgage Protection and Loan Protection customers.
We’re working hard to support you as quickly as we can, however we’re receiving a high number of calls and wait times are longer than usual.
Involuntary unemployment claims
If you've lost your job or been stood down due to COVID-19 and would like to lodge a claim please:
- Read these frequently asked questions
- Email us - We’ll respond within 48 hours
- Call us on 1300 552 253, weekdays 8am – 5pm (AEST)
Make sure to have your policy number handy, and thank you for your patience and understanding.
If you need to make a claim on your insurance policy, it's important to start the process as soon as you can. Check our tips to ensure you have everything you need to make your claim and contact us if you need any further support.
- Have your policy number handy
- Review your policy coverage
- Check how your excess is applied
- Gather the date and details of the event that's led to you making a claim
- Depending on the claim you're lodging, prepare details of loss or damage you've incurred
Email or call us - lines are open weekdays 9am to 5pm (AEST) - for support with making a claim on any of our life insurance products:
ANZ 50+ Life Cover
Your cover
Take a look through the relevant Product Disclosure Statement below to check what you're covered for:
ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 196kB)
ANZ Recover Well Product Disclosure Statement and Policy Document (PDF 148kB)
ANZ 50+ Life Cover Product Disclosure Statement and Policy Document (PDF 226kB)
Helpful guides
Need to know more about making a critical illness claim? Read our article:
Make a claim now
Make a claim today over the phone, via email or write to us at the address below.
Write to us
OnePath Direct Insurance Claims
PO Box 7086
Sydney, NSW, 2001
Email us to make a claim for ANZ Mortgage Protection, providing your name, policy number and type of claim - and we'll respond within 48 hours. Or you can call us weekdays from 8am to 5pm (AEST). Please note that this product is no longer available for new customers.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF 155kB)
Helpful guides
Need to know more about your insurance cover for the coronavirus pandemic? Read our article:
Call us for help with making a claim for ANZ Income Protection - lines are open weekdays from 9am to 5pm (AEST).
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Income Protection Product Disclosure Statement and Policy Document (PDF 236kB)
Helpful guides
Need to know more about your insurance cover for the coronavirus pandemic? Read our article:
Make a claim now
Make a claim today over the phone, via email or write to us at the address below.
Write to us
OnePath Direct Insurance Claims
PO Box 7086
Sydney, NSW, 2001
Make a claim for ANZ Car Insurance online, or give us a call any time, day or night.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 814kB)
Make a claim now
Make sure you have your policy number handy and either claim online or over the phone.
If you have an existing policy for ANZ Loan Protection, email us to make a claim, providing your name, policy number and type of claim - and we'll respond within 48 hours. Or you can call us weekdays from 8am to 5pm (AEST). Please note that this product is no longer available for new customers.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB)
Please note: If you have extended the term of your personal loan as a result of a hardship arrangement, your ANZ Loan Protection policy will end on the date specified on your Policy Schedule. This means you will not be covered during the period of your loan extension. However, your policy remains in force, despite the loan extension (and you can lodge a claim) for the original term.
Helpful guides
Need to know more about your insurance cover for the coronavirus pandemic? Read our article:
Make a claim now
Make sure you have your policy number handy and either claim via email or over the phone.
If you have an existing policy for ANZ Accident Cover Plus, please email or call us to make a claim, weekdays from 9am to 5pm (AEST). Please note that this product is no longer available for new customers.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Accident Cover Plus Product Disclosure Statement and Policy Document (PDF 151kB)
Make a claim now
Make sure you have your policy number handy and either claim via email or over the phone.
If you have an existing ANZ policy for credit card insurance, please email or call us to make a claim, weekdays from 9am to 5pm (AEST). Our products include:
- ANZ CreditCover
- ANZ CreditCover Plus
- ANZ Credit Card Insurance.
Please note that these products are no longer available for new customers.
Your cover
Price reduction on credit card insurance
On 9 June 2020, we reduced the cost of our credit card insurance products. You will see the reduced premium on your monthly credit card statement issued from 9 June 2020. If you have any questions about this change, please call us on 13 16 14.
Involuntary unemployment claims
If you've lost your job or been stood down due to COVID-19 and would like to lodge a claim please find out more before making a claim and contact us on the number above.
Waiting and qualifying periods
Please see your specific product disclosure documents below for more information on waiting and qualifying periods before you can make a claim.
Make a claim now
Make sure you have your policy number handy and either claim via email or over the phone.
ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB), ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.
ANZ Landlord Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Landlord Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Income Protection covers two separate financial products – Income Cover is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) and Involuntary Unemployment and Family Care Cover are issued by OnePath General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (OnePath General). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Income Protection Product Disclosure Statement and Policy Document (PDF 272kB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Recover Well is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Recover Well Product Disclosure Statement and Policy Document (PDF 132kB) (available online or by calling 13 16 14) before deciding whether to acquire, or continue to hold, this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ 50+ Life Cover is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479 kB) and ANZ 50+ Life Cover Product Disclosure Statement and Policy Document (PDF 208kB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Mortgage Protection is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) for the Life Benefit, and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF 222kB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
ANZ Loan Protection is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) for the Life Benefit, and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
Please refer to the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB) for details of other events which may end your policy before the original term specified on your Policy Schedule.
ANZ Credit Card Insurance is jointly issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) and OnePath General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (OnePath General). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Credit Card Insurance Product Disclosure Statement (PDS) (PDF 189kB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
OnePath Life has adopted the Life Insurance Code of Practice (the Code), which contains minimum standards of service that customers can expect from insurers. The Code can be found at www.fsc.org.au.
Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527 is an authorised deposit taking institution (Bank) under the Banking Act 1959 (Cth). The issuers of these products are not Banks. Although ANZ distributes these products and except as described in the relevant PDS, ANZ does not stand behind or guarantee the issuers or the products.
This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs..
The ANZ App is provided by ANZ. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.