Make a claim
Your options for making a claim.
We make claiming easy, with support available online and over the phone. Keep your policy details handy using the ANZ App and once we receive your claim, we'll let you know if we need any more information.
Mortgage protection
You can make a claim online or give us a call on 1300 552 253
See the ANZ Mortgage Protection Product Disclosure Statement for details.
ANZ Mortgage Protection Product Disclosure Statement (PDF 227kB)
Life insurance
Make a claim by calling us on 13 16 14, or:
Write to OnePath Direct Insurance Claims, PO Box 4028, Sydney, NSW 2001
Send a fax to 1800 319 361
Email diclaims@onepath.com.au
Income protection
Make a claim by calling us on 13 16 14, or:
Write to OnePath Direct Insurance Claims, PO Box 4028, Sydney, NSW 2001
Send a fax to 1800 319 361
Email diclaims@onepath.com.au
Critical illness insurance
Make a claim by calling us on 13 16 14, or:
Write to OnePath Direct Insurance Claims, PO Box 4028, Sydney, NSW 2001
Send a fax to 1800 319 361
Email diclaims@onepath.com.au
Accident insurance
Make a claim by calling us on 13 16 14, or:
Write to OnePath Direct Insurance Claims, PO Box 4028, Sydney, NSW 2001
Send a fax to 1800 319 361
Email diclaims@onepath.com.au
Funeral insurance
Make a claim by calling us on 13 16 14, or:
Write to OnePath Direct Insurance Claims, PO Box 4028, Sydney, NSW 2001
Send a fax to 1800 319 361
Email diclaims@onepath.com.au
ANZ Credit Card Insurance
We're sorry, we no longer offer credit card insurance. Existing ANZ customers with credit card insurance can still make a claim by calling 13 16 14.
Waiting and qualifying periods
There may be waiting and qualifying periods before you can claim. Please see the ANZ Credit Card Insurance Product Disclosure Statement and Policy Document - no longer for sale (PDF 189kB) for details.
Updates to your policy terms and conditions
Please read A reminder about your credit card insurance (PDF 138kB) for some important updates to your policy terms and conditions.
ANZ CreditCover customers
If you are an existing customer with an ANZ CreditCover policy, please read the following documents:
ANZ CreditCover Plus customers
If you are an existing customer with an ANZ CreditCover Plus policy, please read the following documents:
ANZ Credit Card Insurance customers
If you are an existing customer with an ANZ Credit Card Insurance policy, opened prior to 26th February 2016, please read the following documents:
- Product Disclosure Statement for ANZ CreditCover - no longer for sale (PDF 796kB)
- Product Disclosure Statement for ANZ Credit Card Insurance (April 2012) (PDF 308kB)
- Policy Amendment document for ANZ Credit Card Insurance (February 2016) (PDF 1.46MB)
- ANZ Credit Card Insurance Premium Reduction and Upgrade Announcement (November 2016) (PDF 77kB)
ANZ Credit Card Insurance Disability and ANZ Credit Card Insurance Unemployment
For disability or involuntary unemployment claims, you will need to fill out one of these forms:
- ANZ Credit Card Insurance Disability Claim Form (PDF 276kB)
- ANZ Credit Card Insurance Unemployment Claim Form (PDF 272kB)
In addition to the claim form, please also complete the Privacy Declaration and Authority (PDF 86kB).
Send the completed forms plus any other information we ask for, by either:
- fax: 1800 319 361, or
- email: diclaims@onepath.com.au.
ANZ Loan Protection Insurance
We're sorry, we no longer offer loan protection insurance. Existing ANZ customers with loan protection insurance can still make a claim by calling 1300 552 253
ANZ Travel Insurance
We're sorry, we no longer offer travel insurance. Existing ANZ customers with ANZ Travel Insurance can still make a claim or enquire about their existing policy by calling 13 16 14.
If you need assistance, contact our emergency assistance team on +61 3 8523 2800 (reverse charges accepted, mobile calls are at your own cost). Refer to the Product Disclosure Statement for free phone international numbers.
ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB), ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.
ANZ Landlord Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Landlord Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Income Protection covers two separate financial products – Income Cover is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) and Involuntary Unemployment and Family Care Cover are issued by OnePath General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (OnePath General). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Income Protection Product Disclosure Statement and Policy Document (PDF 272kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Recover Well is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Recover Well Product Disclosure Statement and Policy Document (PDF 132kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Accident Cover Plus is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Accident Cover Plus Product Disclosure Statement and Policy Document (PDF 151kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ 50+ Life Cover is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479 kB) and ANZ 50+ Life Cover Product Disclosure Statement and Policy Document (PDF 208kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Travel Insurance is issued by QBE Insurance (Australia) Limited (QBE) (ABN 78 003 191 035, AFSL 239 545). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Travel Insurance Product Disclosure Statement and Policy Document (PDF 496kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Mortgage Protection is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) for the Life Benefit, and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF 222kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Loan Protection is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) for the Life Benefit, and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Credit Card Insurance is jointly issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) and OnePath General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (OnePath General). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and the ANZ Credit Card Insurance Product Disclosure Statement (PDS) (PDF 189kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
OnePath Life has adopted the Life Insurance Code of Practice (the Code), which contains minimum standards of service that customers can expect from insurers. The Code can be found at www.fsc.org.au.
Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527 is an authorised deposit taking institution (Bank) under the Banking Act 1959 (Cth). The issuers of these products are not Banks. Although ANZ distributes these products and except as described in the relevant PDS, ANZ does not stand behind or guarantee the issuers or the products.
This information is of a general nature and has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527). Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ does not represent or guarantee that access to the ANZ App will be uninterrupted. Temporary service disruptions may occur. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
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