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Make a claim
When the unexpected happens, support is available to help you make a claim. Before you claim, take a look through the checklist and keep your policy details handy.
If you need to make a claim on your insurance policy, it's important to start the process as soon as you can. Use this handy checklist before you make your claim and use the contact details below if you need any further support.
Checklist
- Have your policy number handy
- Review your policy coverage
- Check how your excess is applied
- Gather the date and details of the event that's led to you making a claim
- Depending on the claim you're lodging, prepare details of loss or damage you've incurred
With 24/7 claims lodgment over the phone, help is with you when you need it most. Get support to make a claim on any of the home and landlord insurance products.
Make a claim now
If you are an ANZ Internet Banking customer, you can make a claim by logging in to your Internet Banking and navigating to the 'Products and Offers' tab from your top menu.
Or call our customer service team, available Monday to Friday, 8am to 8pm (Sydney/Melbourne time).
With 24/7 claims lodgment over the phone, help is with you when you need it most. Get support to make a claim under your car insurance policy.
Make a claim now
Make sure you have your policy number handy and either claim online via internet banking or over the phone.
If you are an ANZ Internet Banking customer you can make a claim by logging in to your Internet Banking and navigating to the 'Products and Offers' tab from your top menu.
Or call our customer service team, available Monday to Friday, 8am to 8pm (Sydney/Melbourne time).
If you want to make a claim for ANZ Life Insurance, ANZ Income Protection, ANZ Recover Well, ANZ 50+ Life Cover, or ANZ Accident Cover Plus, we have support available over the phone or via email. Please note these products are no longer available for new customers, and as of April 2022 are Zurich branded (there is no change to your cover or policy due to the change of brand).
Your cover
Take a look through the relevant Product Disclosure Statement below to check what you're covered for, find enquiry or complaint details and other helpful information:
ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF)
ANZ Recover Well Product Disclosure Statement and Policy Document (PDF)
ANZ 50+ Life Cover Product Disclosure Statement and Policy Document (PDF)
ANZ Income Protection Product Disclosure Statement and Policy Document (PDF)
ANZ Accident Cover Plus Product Disclosure Statement and Policy Document (PDF)
Make a claim now
Make sure you have your policy number handy and either claim over the phone or email.
Mon to Fri 9am to 5pm (AEST)
Do you have Ezicover Life Insurance or Ezicover Income Protection provided by Zurich Australia?
Please visit Zurich to make a claim or get support for your current insurance policy.
Email us to make a claim for ANZ Home Loan Protection insurance or ANZ Mortgage Protection, providing your name, policy number and type of claim - and we'll respond within 48 hours. Or you can call us. Please note that ANZ Mortgage Protection is no longer available for new customers.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Home Loan Protection Product Disclosure Statement (PDF)
ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF)
Make a claim now
Make sure you have your policy number handy and either claim online or over the phone.
ANZ Home Loan Protection
Mon to Thu 8:30am to 7:00pm (AEST)
Fri 8:30am to 5:30pm (AEST)
If you have an existing policy for ANZ Loan Protection, email us to make a claim, providing your name, policy number and type of claim - and we'll respond within 48 hours. Or you can call us weekdays from 8am to 5pm (AEST). Please note that this product is no longer available for new customers.
Your cover
Take a look through the Product Disclosure Statement below to check what you're covered for:
ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 2.8MB)
Please note: If you have extended the term of your personal loan as a result of a hardship arrangement, your ANZ Loan Protection policy will end on the date specified on your Policy Schedule. This means you will not be covered during the period of your loan extension. However, your policy remains in force, despite the loan extension (and you can lodge a claim) for the original term.
Make a claim now
Make sure you have your policy number handy and either claim via email or over the phone.
Mon to Fri 8am to 5pm (AEST)
This information is current as at date of publication and is subject to change.
ANZ Home Insurance is issued by Insurance Australia Limited (ABN 11 000 016 722, AFSL 227681) trading as CGU Insurance and distributed by ANZ under its own license. ANZ recommends that you read the ANZ Financial Services Guide (PDF), ANZ Home Building Key Facts Sheet (PDF), ANZ Home Contents Key Facts Sheet (PDF), ANZ Home Insurance Target Market Determination (PDF), ANZ Home Insurance Premium, Excess and Discounts Guide (PDF), ANZ Home Insurance Product Disclosure Statement (PDF) and for new policies commencing from 2 February 2025 (inclusive) or policies renewing from 16 March 2025 (inclusive) ANZ Home Insurance Supplementary Product Disclosure Statement (SPDS) (PDF) (available online or by calling 13 16 14), before deciding whether to acquire, or to continue to hold, this product.
ANZ Landlord Insurance is issued by Insurance Australia Limited (ABN 11 000 016 722, AFSL 227681) trading as CGU Insurance and distributed by ANZ under its own license. ANZ recommends that you read the ANZ Financial Services Guide (PDF), ANZ Landlord Insurance Target Market Determination (PDF), ANZ Landlord Insurance Premium, Excess and Discounts Guide (PDF) and ANZ Landlord Insurance Product Disclosure Statement (PDF) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Life Insurance is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF), ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Income Protection covers two separate financial products – Income Cover is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 and Involuntary Unemployment and Family Care Cover are issued by Zurich Australian Insurance Limited ABN 13 000 296 640 AFSL 232507. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and ANZ Income Protection Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Recover Well is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and ANZ Recover Well Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ 50+ Life Cover is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and ANZ 50+ Life Cover Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.
ANZ Accident Cover Plus is issued by Zurich Australia Limited ABN 92 000 010 195, AFSL 232510 (Zurich). Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and ANZ Accident Cover Plus Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
ANZ Car Insurance is issued by Insurance Australia Limited (ABN 11 000 016 722, AFSL 227681) trading as CGU Insurance and distributed by ANZ under its own license. ANZ recommends that you read the ANZ Financial Services Guide (PDF), ANZ Car Insurance Target Market Determination (PDF), ANZ Car Insurance Premium, Excess and Discounts Guide (PDF) and ANZ Car Insurance Product Disclosure Statement (PDF) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Home Loan Protection is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and the ANZ Home Loan Protection Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
ANZ Mortgage Protection is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 for the Life Benefit and QBE Insurance (Australia) Ltd (QBE) (ABN 78 003 191 035, AFSL 239 545) for the Disability Benefit and the Involuntary Unemployment Benefit. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and the ANZ Mortgage Protection Product Disclosure Statement and Policy Document (PDF) (available online or by calling 13 16 14) before deciding whether to continue to hold this product.
ANZ Loan Protection is issued by Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 for the Life Benefit and QBE for the Disability Benefit and the Involuntary Unemployment Benefit. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed this product. We recommend that you read the ANZ Financial Services Guide (PDF) and the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 3MB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. Please refer to the ANZ Loan Protection Product Disclosure Statement and Policy Document (PDF 3MB) for details of other events which may end your policy before the original term specified on your Policy Schedule.
ANZ Credit Card Insurance, ANZ CreditCover and ANZ Credit CoverPlus is issued by Zurich Australia Limited ABN 92 000 010 195, AFSL 232510 for Life Benefit, Accidental Death Benefit, Total and Permanent Disability Benefit and Critical Illness Benefit, and Zurich Australian Insurance Limited ABN 13 000 296 640 AFSL 232507 for the Disability Benefit, Involuntary Unemployment Benefit, Family Trauma Benefit and Inconvenience Benefit. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 distributed these products. We recommend that you read the ANZ Financial Services Guide (PDF) and the relevant Product Disclosure Statement and Policy Document (available online or by calling 13 16 14) for further information before deciding whether to continue to hold this product. This information is dated 1 December 2023 and may be subject to change.
ANZ has entered into a long-term strategic alliance agreement with Zurich. ANZ receives a commission of premiums from the sale of Zurich insurance products from Zurich in accordance with prescribed caps and clawback requirements.
Zurich Australia are committed to following the Life Insurance Code of Practice (the Code) and have adopted all of its requirements. The Code sets out the insurer’s obligations to consumers during all stages of the life insurance process including:
- when you buy a policy, make a claim or deal with Zurich;
- when Zurich deals with claims, complaints and requests for information;
- when Zurich helps you if you experience financial hardship or need extra support.
As a subscriber to the Code, Zurich make a number of key promises to consumers, including commitments to be honest, respectful and clear in all our interactions and communications. The Code also requires subscribers to be fair, timely, transparent and accountable when providing services. If you would like to find out more about the Code, a copy can be found on Zurich’s website (Life Insurance Code of Practice - Zurich Australia).
Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527) is an authorised deposit taking institution (Bank) under the Banking Act 1959 (Cth). The issuers of these products are not Banks. Although ANZ distributes these products and except as described in the relevant PDS, ANZ does not stand behind or guarantee the issuers or the products.
This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.
The ANZ App is provided by ANZ. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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