Protect your world by protecting your income
Your income supports the lifestyle you enjoy. If a covered event has put you out of work – for example, critical illness, injury, involuntary unemployment or looking after your seriously ill child – you could struggle to pay everyday expenses like your mortgage, groceries or school fees.
ANZ Income Protection can offer financial support through regular monthly payments. You may not have chosen to stop work, but you can choose to keep the money coming in if you can’t work.
What's covered?
Income Cover
Receive a monthly payment of up to 75% of your gross income, up to $10,000disclaimer while you’re off work due to illness or injury.disclaimer
Involuntary Unemployment Cover
Receive up to 50% of your Income Cover to a maximum of $3,000 per month for up to three months if you’re made redundant, bankrupt or insolvent.disclaimer
Family Care Cover
Receive up to 50% of your Income Cover to a maximum of $3,000 per month for up to three months if you need to take time off to care for your child.disclaimerdisclaimer
Personalise your policy
- Change how you pay and how oftendisclaimer
- Apply to increase your Income Cover if your earnings increase
- You may decrease your Income Cover
- Pause your premium and coverdisclaimer
- Choose from stepped or level premiumsdisclaimer
- Choose your Income Cover benefit period and waiting period when you apply
Refer to the ANZ Income Protection PDS (PDF 278kB) for full details.
Extra benefits
- Premiums may be tax
deductibledisclaimer - Earn one Qantas Point for every $1 of eligible premium
paymentdisclaimer - Flexible cover that’s easy to changedisclaimer
- You may be eligible for a discount if your partner also holds an ANZ Income Protection Policy
What's not covered?
The information on this page is only a summary of some of our cover and exclusions. For a complete statement of the cover offered, exclusions, conditions and limits that apply under the policy, you should carefully read the Product Disclosure Statement (PDS) (PDF 278kB) and all policy documentation. Waiting periods apply before a benefit is payable (30 days for Involuntary Unemployment Cover and Family Care Cover. Choose a 30 or 90-day Waiting Period for Income Cover).disclaimer
Eligibility requirements apply to this product including age, residency and your existing cover - see below for details.
Income Cover
We won’t pay an Income Cover claim arising directly or indirectly from:
- a pre-existing medical condition you had in the two years before your policy
starteddisclaimer - a mental illness condition
- pregnancy and birth-related conditionsdisclaimer
- professional sports
- visiting a country or place where a DFAT ‘Do not travel’ warning applies
- an intentional act or omission
- war.
Involuntary Unemployment Cover
We won’t pay an Involuntary Unemployment claim arising directly or indirectly from:
- involuntary unemployment in the six months after your policy start date
- the seasonal, casual or temporary nature of your work
- voluntary unemployment
- misconduct.
Family Care Cover
We won’t pay a Family Care Cover claim:
- made in the six months after your policy start date
- for a dependent child’s mental illness condition
- for a pre-existing medical condition your child had in the two years before your policy started.
How long can you go without your income?
For a lot of people, if something did happen, they would find themselves in trouble pretty quickly.
James Mathison looks into this for us.
Earn Qantas Points with your policy
If you’re a Qantas Frequent Flyer member, you can earn 1 Qantas Point for every $1 of premium paid on your eligible ANZ Life Insurance policy.
If you're not a member of the Qantas Frequent Flyer program yet, you can join for free.
Add your insurance details to the ANZ App
Add insurance policies to the ANZ App so that the details are handy when you need them.
Browse and buy a range of insurance coverage including home, motor, life and income protection.
Get your income protection now
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Product Disclosure Statement
Additional information
You must meet all of the following criteria to be eligible to apply for cover. If you purchase this policy but don’t meet all of the criteria, we will void your policy and refund any premiums you’ve paid for this policy in accordance with the policy terms or our legal rights.
Please refer to the ‘You need to meet certain criteria to apply for this insurance’ section of the PDS (PDF 278kB) for full details.
Who can apply
You can apply for ANZ Income Protection insurance if you are aged between 18 and 59 and:
- Residency: You are living in, and reviewing the ANZ Income Protection Product Disclosure Statement and Policy (PDS) in Australia, and are:
- an Australian or New Zealand citizen living in Australia, or
- a permanent resident of Australia, or
- a holder of a valid Temporary Skills Shortage or Temporary Work (Skilled) (subclass 457) visa.
- Previous work history: Unless you hold a valid Temporary Skills Shortage or Temporary Work (Skilled) (subclass 457) visa, you must either:
- in the 24 months before you applied for cover, have been employed or self-employed in Australia or New Zealand for a continuous period of 12 months, or
- graduated in the last 12 months with a university or Vocational Education and Training (VET) qualification in Australia or New Zealand, and are currently employed (not self-employed).
- Existing Cover: You must not have an ANZ Income Protection policy at the time you apply for this product.
- Current employment: You are employed more than 20 hours per week in an eligible main occupation,.
High risk or special risk occupations
If your job is classified as high or special risk on application, extra conditions will apply to your cover, including:
- a maximum payment of $3,000 a month
- no cover if the injury or illness is caused by the duties you perform for your work.
How long you are covered?
You can keep your cover until the policy anniversary after your 65th birthday.
How to make a complaint, compliment or provide feedback
We value your feedback regarding our performance and we’re committed to resolving any concerns you may have.
Talk to us
Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.
If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.
Call us:
- 13 16 14 on weekdays from 8:30am to 6:00pm (AEST)
- +61 2 9234 8111 for international clients
Online: OnePath feedback, compliment, and complaints form
Email us: insurancefeedback@onepath.com.au
Write to us:
Complaints Resolution Centre
GPO Box 4028
SYDNEY NSW 2001
Escalating your complaint
ANZ Banking Group Limited (‘ANZ’) has an office of the Customer Advocate. The Customer Advocate reviews matters which have not been resolved during the internal dispute resolution process, to attempt to reach a resolution that is fair to the customer and OnePath.
If you are not satisfied with the outcome of our internal dispute resolution process, you can refer your complaint to the Customer Advocate.
The Customer Advocate operates separately from ANZ's businesses and reports to the Chief Executive Officer (Australia). The Customer Advocate can be contacted at:
Call us:
Email us:
customeradvocate@onepath.com.au
Write to us:
Customer Advocate
Level 6/ 347 Kent Street,
SYDNEY NSW 2000
External dispute resolution
If your concerns have not been resolved to your satisfaction, you can lodge a complaint with AFCA who provides fair and independent financial services complaint resolution that is free to consumers.
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.The AFCA contact details are:
Call us:
1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)
Email your complaint to:
Write to us:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Online:
This information was published on 9 October 2018 and is subject to change.
The above content relates to policies issued from 21 May 2016 under the ANZ Income Protection Product Disclosure Statement and Policy Document (PDF 272kB), and is current as of today. Previous products (with the same name) may have different features and benefits. If you are an existing customer, please contact us if you have any questions about your cover.
ANZ Income Protection covers two separate financial products – Income Cover is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) and Involuntary Unemployment and Family Care Cover are issued by OnePath General Insurance Pty Limited (ABN 56 072 892 365, AFSL 288 160) (OnePath General). We recommend that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Income Protection Product Disclosure Statement and Policy Document (PDF 272kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.
ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB), ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.
ANZ Health Insurance is issued by Bupa Health Services Pty Ltd (previously known as Bupa Australia Health Pty Ltd) (ABN 50 003 098 655). We recommend that you read the ANZ Financial Services Guide (PDF 479kB), and the ANZ Health Insurance Product Disclosure Statement (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.
ANZ Financial Planners are representatives of ANZ, the holder of Australian Financial Services Licence number 234 527.
OnePath Life has adopted the Life Insurance Code of Practice (the Code), which contains minimum standards of service that customers can expect from insurers. The Code can be found at www.fsc.org.au.
Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527 is an authorised deposit taking institution (Bank) under the Banking Act 1959 (Cth). The issuers of these products are not Banks. Although ANZ distributes these products and except as described in the relevant PDS, ANZ does not stand behind or guarantee the issuers or the products.
This information is of a general nature and has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522, AFSL 234 527). Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ does not represent or guarantee that access to the ANZ App will be uninterrupted. Temporary service disruptions may occur. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
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You can apply for a monthly benefit of up to 75% of your gross monthly income up to $10,000, depending on your occupation. For a standard risk occupation it’s up to $10,000. For a special risk occupation it’s up to $3,000, and no benefit is paid if you claim for a disability caused by your work duties. If we class you as having a special risk occupation, it will be shown on your Policy Schedule. The monthly amount paid may be less than the Income Benefit you selected when you applied, depending on your ‘pre-claim earnings’ and ‘other payments’.
Back to topPre-existing medical conditions in the 2 years before the policy start date, and mental illness conditions are not covered in relation to the Income Cover. A pre-existing medical condition is an injury, illness, condition or related symptom:
- that you (or a reasonable person in your position) were aware of, or should have been aware of; or
- for which you had, or were intending to have a medical consultation; or
- for which a reasonable person in your circumstances would have had a medical consultation.
For Involuntary Unemployment Cover, the Benefit Period is 3 months and the Waiting Period is 30 days. Additional exclusions and conditions apply. Please refer to the ‘Involuntary Unemployment Cover – for when you’re made redundant, bankrupt or insolvent’ section of the PDS (PDF 272kB) for full details.
Back to topWe only pay one Family Care Benefit for the duration of the policy, after which your Family Care Cover will end. For Family Care Cover, the Benefit Period is 3 months and the Waiting Period is 30 days. Additional exclusions and conditions apply. Please refer to the ‘Family Care Cover – for when your child is ill or injured' section of the PDS (PDF 278kB) for full details.
Back to topYou can pay by Credit card (including Visa, American Express and Mastercard) or directly from your bank account. You can choose to pay your premiums fortnightly, monthly or annually.
Back to topYou must be a Qantas Frequent Flyer member and correctly register your Qantas Frequent Flyer membership details with OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341) to earn Qantas Points on eligible insurance policies. Eligible insurance policies are the following ‘OnePath’ and ‘ANZ’ branded direct life insurance policies: term life, income protection, trauma, accidental death and total and permanent disability. The following retail policies are also eligible: OneCare, OneCare Super, SmartCare and World of Protection. A joining fee usually applies. However, OnePath Life has arranged for this to be waived for new customers who join at qantas.com/anzlifejoin. This complimentary join offer may be withdrawn at any time. Membership and points are subject to Qantas Frequent Flyer program terms and conditions. Points are earned in accordance with the 'OnePath and Qantas Frequent Flyer Rewards terms and conditions'. Qantas does not endorse, is not responsible for and does not provide any advice, opinion or recommendation about the insurance product(s) in this communication.
Back to topYou can apply to: change how you pay your premiums and how often you pay them; increase your Income Cover if your earnings increase; pause your premium and cover; and to decrease your Income Cover. Once your policy is in place, you are unable to increase your Income Cover Benefit Period or decrease your Income Cover Waiting Period.
Back to topThe waiting period begins: for Income Cover from the day you consult a medical practitioner; for Involuntary Unemployment Cover from your last day of your employment; and for Family Care Cover from the day you stop work after your dependent child is assessed as ill or injured by a medical practitioner. Additional exclusions and conditions apply. Please refer to the PDS (PDF 278kB) for full details.
Back to topIncludes pregnancy, birth, miscarriage and termination. However, if you are disabled (except with a mental illness) for more than three months from the date the pregnancy ends, we will pay benefits from the end of the three months.
Back to top