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ANZ Home Insurance

#HomeFails - are you covered?

Help protect your property from those "uh-oh" moments with cover for things like accidental glass breakage, loss or damage caused by natural disasters and more.

 

Get a quote online Make a claim

 

 

Help protect your home and contents from these #HomeFails

More time at home can lead to more "uh-oh" moments, just like these #HomeFails’ videos. Consider home and contents insurance for protection against things like accidental glass breakage and Australia’s extreme weather. They’re only fun to watch when it’s not your home!

View more #HomeFails


Why choose ANZ Home Insurance?


Full building replacement

Our cover includes full building replacementdisclaimerwhich means we’ll pay the amount required to rebuild or repair your home to the condition it was before the damage occurred.


CHOICE® Recommended Cover

ANZ home & contents insurance has been recognised by CHOICE® as the best performer in its category for 2020!

Recognised by Choice


ANZ discounts

Receive a multi-policy discount when you take out two or more insurance policies with ANZ. Or, enjoy a combined cover discount if you take out building and contents insurance disclaimerdisclaimerdisclaimerdisclaimer. We also offer a discount for customers over 50 and ANZ Breakfree Packagedisclaimer holders may be eligible for discounted premiums for the first year.


Easy claims process

Lodge a claim 24/7, and speak to us over the phone from 8am-7pm (Sydney/Melbourne time) via our claims centre, operated by QBE Insurance (Australia) Limited, the product issuer.


What's included

Key benefits

Buildings & Contents

Buildings only

Contents only

Full building replacementdisclaimer
 


Cover for flood, bushfire and other natural eventsdisclaimer

New for old contents replacementdisclaimer


Cover for electrical motor burnoutdisclaimerand power surge

Legal liability insurancedisclaimer
 

       

The optional benefits below can be removed to reduce your premium.

Optional benefits

Buildings & Contents

Buildings only

Contents only

Accidental loss or damage at homedisclaimer

Cover for contents away from home and anywhere in the worlddisclaimer


Specified valuables over $3,000disclaimer



What's not included

Some things we don't cover:

  • Loss or damage caused by action of the sea, such as storm surge and tidal waves.
  • Loss or damage caused by erosion, rust, corrosion, gradual deterioration, depreciation, and wear or tear.
  • Loss or damage caused by any event that doesn’t occur within your insurance period.
  • Limited cover for loss or damage suffered if your home is unoccupied for more than 120 consecutive days.
  • Loss or damage caused by or arising from any business or income earning activities being conducted at the site (except a home office or surgery taking up less than 20% of the home).
  • Loss or damage caused by vermin, insects or rodents.
  • If you have insured your contents, we do not cover loss or damage to glassware, crystal, crockery or mirrors while in transit.
  • Previous damage that hasn’t been repaired.

Refer to the ANZ Home Insurance Product Disclosure Statement (PDF 548kB) for the full list of exclusions. 

How to get a quote

1. Be prepared

We’ll need to ask you questions about when your property was built and what materials it’s constructed from. Having this information handy will speed up the process.

2. Get started

It takes less than 10 minutes to complete a quote online, over the phone or in a branch.

Get a quote online

Call 13 16 14  

Mon to Fri 8am to 8pm (Sydney/Melbourne time)

Find my closest branch

3. Tailor your cover

Our policies are flexible so you can tailor your policy to suit your needs. Consider choosing a higher excess to reduce your premium. You can also choose to pay fortnightly, monthly or annually at no extra cost.

Watch these #HomeFails

These viral videos may have had everyone laughing - except the homeowners! ANZ Home Insurance is designed to help protect Aussie homes from “uh-oh” moments just like these.

Home insurance common questions and guides

Home insurance (also known as building insurance) generally covers the cost of repairing or rebuilding your home following an insured event. This includes natural disasters such as a bushfire, flood, earthquake or storm. You can also add on optional cover for human-related damage, such as accidental breakages.

Contents insurance covers the cost of replacing what’s inside your home if it’s damaged, lost or stolen. It also covers items kept outside but on your property, such as a bike. You can take out just home insurance, just contents insurance or a combined home and contents policy. 

Watch our video, Home Insurance 101, to understand more about home and contents insurance and why full building replacement is so important.

If you’re unsure whether something falls under home or contents insurance, then imagine if your house tipped upside down. Items that fall out such as jewellery, laptops, mobile phones and carpets are generally covered by contents insurance. Generally, home insurance covers what is fixed to the building, such as walls, windows and the ceiling.

We know making a home and contents insurance claim comes at an extremely stressful time, so we’ve made the process as easy as possible. With 24/7 support available online, and over the phone from our local claims centre from 8am-7pm AEST, we’re here when you need us most.

Want more information on making a claim? Read our article, How to make a home and contents insurance claim.

Make sure you have your policy number handy.

Call 13 16 14  

Claim online

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Home and contents insurance FAQs

Learn how premiums are calculated, what of your home and contents can be covered while you’re travelling, how to reduce your premium, and more.

   

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What are the top home and contents insurance tips?

See our top six tips for getting the most from your cover, reducing premiums, being careful of exclusions and understanding your policy.

   

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Floods, bushfires and termites: what does home insurance cover?

Natural disasters like bushfires, floods, cyclones and hailstorms are inevitable. See our top tips on getting your home covered from disaster.

   

Get in touch

Get a quote online

Get a quote in less than 10 minutes and apply today.

Get a quote online

Talk to us

If you have any questions, our customer service team is here to help.

Call 13 16 14

Mon to Fri 8am to 7pm (Sydney/Melbourne time)

Use the app

ANZ customers can browse and buy insurance in the ANZ App (iOS only).

Visit a branch

Drop in and chat with one of our friendly branch staff

Find a branch

How to make a complaint, compliment or provide feedback

We value your feedback regarding our performance and we’re committed to resolving any concerns you may have. 

Talk to us

Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.

If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.

Call us

Email us

anzinsurance@qbe.com

Write to us

Customer Care
PO Box 213
Parramatta, NSW, 2124

   

External dispute resolution

If your concerns have not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides fair and independent financial services complaint resolution that is free to consumers. 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.The AFCA contact details are:

Call

1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)

Email

info@afca.org.au

Write to   

Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

Visit online

afca.org.au

   

This information was published on 4 March 2022 and is subject to change.

ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 179kB), ANZ Home Building Key Facts Sheet (PDF 130kB)ANZ Home Contents Key Facts Sheet (PDF 130kB)ANZ Home Insurance Target Market Determination (PDF 199kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 548kB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.

ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB)ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to continue to hold this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.

ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 179kB)ANZ Car Insurance Target Market Determination (PDF 196kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 463kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

Although Australia and New Zealand Banking Group Limited (ANZ) (ABN 11 005 357 522 AFSL 234527) distributes these products, ANZ does not guarantee or stand behind the issuers or their products.

This information is of a general nature and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.

Discounts are calculated before taxes, stamp duty and government levies or charges. 

The multi policy discount is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance. 

To be entitled to a discount on your insurance you must notify the issuers of these products at the time of application that you are an ANZ Breakfree package customer. These discounts are only available if you apply for an eligible insurance product at an ANZ branch or by calling the ANZ contact centre. The discount is only applicable to the first year’s premium and may not be available in conjunction with any other discount offer made by issuers of these products or ANZ, for full details check with your branch or ANZ contact centre. Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you.

On and from 19 March 2022, the ANZ Breakfree Package will no longer be available for sale, and will be discontinued on or about 10 September 2022. No new Breakfree insurance discounts will be available from this date, and all other Breakfree package benefits will cease to apply.

The ANZ App is provided by ANZ.  Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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If your building is totally destroyed by an insurable event and your claim is accepted, we’ll choose to either rebuild or pay you the cash equivalent. Full building replacement cover will apply unless the buildings are in a dilapidated condition at the time of a claim. In this case we may settle your claim for a reduced amount in accordance with our legal rights.

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ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 179kB), ANZ Home Building Key Facts Sheet (PDF 130kB)ANZ Home Contents Key Facts Sheet (PDF 130kB)ANZ Home Insurance Target Market Determination (PDF 199kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 548kB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.

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ANZ Landlord Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE) and distributed by ANZ under its own license. ANZ recommends that you read the ANZ Financial Services Guide (PDF 179kB)ANZ Landlord Insurance Target Market Determination (PDF 208kB) and ANZ Landlord Insurance Product Disclosure Statement and Policy Document (PDF 709kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

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ANZ Car Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 179kB)ANZ Car Insurance Target Market Determination (PDF 196kB) and ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 463kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

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ANZ’s multi policy discount (MPD) is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance (Eligible Policies). For two Eligible Policies, the MPD is 10%; for three or more the MPD is 12.5%. The MPD is calculated as a percentage discount of the annual base premium per policy. If you already hold one or more Eligible Policies, the MPD is applied to the newest policy immediately, and for existing policies upon next renewal. If you do not hold any Eligible Policies with us and purchase multiple Eligible Policies simultaneously, no MPD is applied to the first policy, a 10% MPD is applied to the second, a 12.5% is applied to each policy thereafter, and the relevant MPD of 10% or 12.5% will be applied to all policies (including the first) on renewal. The MPD rate is subject to change.

Discounts are applied across all premium components and are calculated before taxes and charges.

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On and from 19 March 2022, the ANZ Breakfree Package will no longer be available for sale, and will be discontinued on or about 10 September 2022. No new Breakfree insurance discounts will be available from this date, and all other Breakfree package benefits will cease to apply.

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We do not cover loss or damage caused by a bushfire, flood or named cyclone that occurs within 48 hours of the start of your policy.

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If your contents suffer loss or damage in an insured event and your claim is accepted, we’ll choose to either: repair or replace an item; or pay the cost of its replacement or repair. Subject to total contents sum insured and any applicable limits. Refer to the ANZ Home Insurance Product Disclosure Statement (PDF 548kB) for a full list of conditions, limits and exclusions that apply.

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We do not cover the cost to repair or replace an electric motor if it is older than 15 years old. Electric motors are covered if under 15 years old.

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We will pay up to the legal liability limit shown on the Policy Schedule for any one incident or series of incidents arising from the same cause. This amount is inclusive of any legal and associated costs relating to the claim made against you.

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If chosen as an optional extra, we’ll cover unintended and unexpected loss or damage at home for the cover you have chosen.

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Contents cover for up to 120 consecutive days away from home. We’ll pay:

- up to the contents sum insured whilst in Australia or New Zealand
- the lesser of 25% of the sum insured or $15,000, whilst outside Australia and New Zealand.

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Valuables that exceed $3,000 can be insured at a value selected by you. Valuable items include jewellery, watches, collectibles and items containing gold and silver.

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