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Home insurance

Find the right type of insurance to protect your property and contents.

Ways to save
 

  • Enjoy an instant multi-policy discount when you purchase a new policy, and on all your policies at renewal, when you hold two or more eligible policiesdisclaimer
  • Pay fortnightly or monthly at no extra cost
  • Choose from a range of higher excess options to lower your premiums
  • Enjoy flexible cover that you can customise to suit your needs
  • Receive a discount on premiums for the first year you take out a policy, if you're an ANZ Breakfree Package holderdisclaimer
  • Discount for combined buildings and contents cover
  • Receive a discount on your premiums if you're over 50

Add your insurance details to the ANZ App

Add insurance policies to the ANZ App so that the details are handy when you need them. 

Browse and buy a range of insurance coverage including home, motor and life.

Unfortunately, this option is not currently available to Android users but we hope to bring it to you soon.

Learn more

  


Awarded home insurance. Year in, year out.

canstar

   

ANZ won the 2019 Canstar Outstanding Value Home & Contents Insurance Award and has been offering Canstar’s most nationally-awarded home insurance since 2009.

   


Learn more about home insurance

Article

Floods, fires and termites: the role of insurance

Natural disasters like bushfires, floods, cyclones and hailstorms are inevitable. See our top tips on getting your home covered from disaster.

  

Article

Home and contents insurance FAQs

Learn how premiums are calculated, what of your home and contents can be covered while you’re travelling, how to reduce your premium, and more.

Article

Landlord insurance FAQs

Find out how much landlord insurance costs, what can be covered, what might not be, how you could reduce your premium, and more.

Article

Renters' contents insurance

Thieves, fires and accidents will strike renters, just as they do homeowners. At ANZ, we offer the same great contents insurance to all.

  

Get your home or landlord insurance now

13 16 14

Mon-Fri 8am to 8pm (AEST)

You may also be interested in

Home and contents insurance

For home owners. Get flexible cover with either buildings and/or contents insurance.

Learn more

   

Life insurance

You never know what tomorrow may bring, but with ANZ Life Insurance, you can continue to look after your loved ones even if you aren’t there.

Learn more

How to make a complaint, compliment or provide feedback

We value your feedback regarding our performance and we’re committed to resolving any concerns you may have. 

Talk to us

Our customer service team is your first point of contact for any enquiries, raising concerns or providing feedback. Our contact details are below. We will do our best to resolve your concerns genuinely, promptly, fairly and consistently, and keep you informed of the progress.

If you are not satisfied with the response to your complaint or feedback, your concerns will be escalated to our Complaints Resolution Centre.

Call us

Email us

anzinsurance@qbe.com

Write to us

Customer Care
PO Box 213
Parramatta, NSW, 2124

   

External dispute resolution

If your concerns have not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) who provides fair and independent financial services complaint resolution that is free to consumers. 

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.The AFCA contact details are:

Call

1800 931 678 on weekdays (except on public holidays) from 9am to 5pm (AEST)

Email

info@afca.org.au

Write to   

Australian Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

Visit online

afca.org.au

   

This information was published on 30 May 2020 and is subject to change.

ANZ Home Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB), ANZ Home Building Key Facts Sheet (PDF 133kB)ANZ Home Contents Key Facts Sheet (PDF 134kB) and the ANZ Home Insurance Product Disclosure Statement (PDF 1.3MB) (available by calling 13 16 14), before deciding whether to acquire, or to continue to hold, these products.

ANZ Landlord Insurance is issued by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239 545) (QBE). ANZ recommends that you read the ANZ Financial Services Guide (PDF 479kB) and ANZ Landlord Insurance Product Disclosure Statement and Policy Document (PDF 1.2MB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product.

ANZ Life Insurance is issued by OnePath Life Limited (OnePath Life) (ABN 33 009 657 176, AFSL 238 341). We recommend that you read the ANZ Financial Services Guide (PDF 479kB)ANZ Life Insurance Product Disclosure Statement and Policy Document (PDF 145kB) (available online or by calling 13 16 14) before deciding whether to acquire, or to continue to hold, this product. This PDS relates to policies issued from 1 June 2019. Previous products (with the same name) may have different features and benefits. If you hold insurance based on an earlier PDS, please contact us if you have any questions or to have a PDS sent to you.

Although Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL 234527 distributes these products, ANZ does not guarantee the issuers or their products.

This information is of a general nature and has been prepared without taking account of your objectives, financial situation or needs. Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs.

Discounts are calculated before taxes, stamp duty and government levies or charges. 

The multi policy discount is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance. 

Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree Package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you. Breakfree Package benefits apply to new policies and not for renewed policies. 

The ANZ App is provided by ANZ.  Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. ANZ recommends that you read the ANZ App Terms and Conditions available at anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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Multi policy discount (MPD) is only available if you hold two or more of any of the following policies and are a named insured with the same name on each policy: ANZ Home Insurance, ANZ Landlord Insurance and ANZ Car Insurance (Eligible Policies).  For two Eligible Policies, the MPD is 10%; for three or more the MPD is 12.5%. The MPD is calculated as a percentage discount of the annual base premium per policy.  If you already hold one or more Eligible Policies, the MPD is applied to the newest policy immediately, and for existing policies upon next renewal. If you do not hold any Eligible Policies with us and purchase multiple Eligible Policies simultaneously, no MPD is applied to the first policy, a 10% MPD is applied to the second, a 12.5% is applied to each policy thereafter, and the relevant MPD of 10% or 12.5% will be applied to all policies (including the first) on renewal. The MPD rate is subject to change.

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Reference to insurance premium amounts for the purposes of calculating the applicable Breakfree Package benefits exclude any stamp duty, GST and other government fees, charges or levies components that are included in the total premium amount paid by you.

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