skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Our approach to human rights

ANZ seeks to respect the human rights of our employees, customers and the people in our communities.


Our approach

We expect the same commitment to human rights from everyone who works for, or with, us including our employees and people with whom we have business relationships. Our Human Rights Statement (Statement) outlines our approach to respecting human rights and is informed by the United Nations Guiding Principles on Business and Human Rights (UNGPs).

Human rights due diligence

We use risk-based due diligence to identify risks and impacts with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.

Stakeholder engagement

We engage in dialogue with our stakeholders to support an open civic space and allow diverse views to be shared. Learn more about the way we engage our stakeholders

Reporting and tracking

We report publicly on our progress and performance (where possible), including in our Environment, Social and Governance (ESG), Modern Slavery, Grievance Mechanism and Equator Principles reporting

Access to remedy

Consistent with the UNGPs, we engage with complainants through legitimate processes to provide access to remedy, including through our human rights grievance mechanism, outlined on this page. 

Human Rights Grievance Mechanism

We support the UNGPs, including via access to our Human Rights Grievance Mechanism (the Mechanism). This is available to people and communities who believe their human rights have been impacted by ANZ’s Institutional or Corporate lending customers.


The Mechanism is designed to promote responsible business conduct, under a framework through which:

  • efforts can be made to resolve grievances; and
  • recommendations aimed at strengthening our due diligence processes can be provided.

ANZ customers should use our complaint resolution channels.

If you're part of an impacted community, please complete the questions in our submission form and add any other information you think is important.

ANZ GM complaint submission Nov 2021 (Doc 63kB)


Post: ANZ grievance mechanism Senior Officer
c/o ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

Week 1: Receive written acknowledgment and a phone call where practical from your ANZ Complaint Manager who will outline the process.

Month 1: Receive notification about whether the complaint has been accepted.

Month 2: Explain your complaint and preferred outcome to ANZ and Customer representatives.

Monthly: Receive updates on the progress of your complaint.

Month 9: ANZ will try to resolve your complaint within 9 months.


Date received/closed

Current status



April 2023

Closed - conditions for acceptance not met




Modern slavery

We realise there is a risk we may cause, contribute or be directly linked to potential modern slavery risks through our operations and supply chain. We seek to improve our approach to identify, assess and manage these risks and report our progress through our annual Modern Slavery Statement.

You can find our historical Modern Slavery Statements on our ESG reporting page.



ANZ's 2023 Environment, Social and Governance (ESG) Supplement

This report provides detailed information on ANZ's focus on bringing our purpose to life through helping tackle significant societal challenges that are core to our business strategy and matter to society.

2023 ESG Supplement (PDF 5.3MB)


2023 ESG Supplement

Detailed information on ANZ's social and environmental sustainability performance and challenges. Released 13 November 2023.


Social and Environmental Sustainability Target Methodology 

ANZ's Social and Environmental Sustainability Target Methodology. Released 13 November 2023.


2023 Environmental Performance Report

The 2023 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, done by KPMG. Released 31 October 2023.

PDF 284kB