skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Respecting human rights 

We're committed to supporting and respecting the human rights of our employees, customers and communities where we live and operate.


Our approach

We're committed to supporting and respecting the human rights of our people - our employees, customers and communities. Our approach is in line with the following:

  • The International Labour Organisation Declaration on Fundamental Principles and Rights at Work
  • The International Bill of Human Rights; and
  • The UN Guiding Principles on Business and Human Rights (UNGPs).

Our Human Rights Statement is aligned with the UNGP's second pillar, which stipulates the responsibility of businesses to respect human rights. We support and respect the human rights of our people, and we expect the same from everyone we work with including suppliers and partners. 

Human rights due diligence

We use risk-based due diligence to identify risks and impacts with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.

Stakeholder engagement

We engage in dialogue with our stakeholders to support an open civic space and allow diverse views to be shared. Learn more about the way we engage our stakeholders

Reporting and tracking

We report publicly on our progress and performance (where possible), including in our Environment, Social and Governance (ESG), Modern Slavery, Grievance Mechanism and Equator Principles reporting

Access to remedy

Consistent with the UNGPs, we engage with complainants through legitimate processes to provide access to remedy, including through our human rights grievance mechanism, outlined on this page. 

Human rights grievance mechanism

We support the United Nations Guiding Principles on Business and Human Rights (UNGPs) and access to remedy through our human rights grievance mechanism. This is available to people and communities who believe their human rights have been impacted by ANZ’s Institutional or Corporate lending customers.

The grievance mechanism is designed to promote responsible business conduct, under a framework through which:

  • efforts can be made to resolve complaints; and
  • recommendations aimed at strengthening our due diligence processes can be provided.

ANZ customers should use our complaint resolution channels.

If you're part of an impacted community, please complete the questions in our submission form and add any other information you think is important.

ANZ GM complaint submission Nov 2021 (Doc 63kB)


Post: ANZ grievance mechanism Senior Officer
c/o ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

Week 1: Receive written acknowledgment and a phone call where practical from your ANZ Complaint Manager who will outline the process.

Month 1: Receive notification about whether the complaint has been accepted.

Month 2: Explain your complaint and preferred outcome to ANZ and Customer representatives.

Monthly: Receive updates on the progress of your complaint.

Month 9: ANZ will try to resolve your complaint within 9 months.

Modern slavery

We realise there is a risk we may cause, contribute or be directly linked to potential modern slavery risks through our operations and supply chain. We are committed to improving our approach to identify, assess and manage these risks and report our progress through our annual Modern Slavery Statement.

You can find our historical Modern Slavery Statements on our ESG reporting page.


ANZ's 2021 Environment, Social and Governance (ESG) Supplement

This report provides detailed information on ANZ's sustainability performance and challenges. In response to stakeholder feedback, for the first time, we're releasing our ESG Supplement at the same time as the Annual Report.

2021 ESG Supplement (PDF 10.1MB)


2021 ESG Supplement

Detailed information on ANZ's sustainability performance and challenges. Released 27 October 2021.

PDF 10.1MB

2021 Half-Year ESG Targets Update

Half-yearly report on progress against key sustainability targets. Released 27 October 2021.

PDF 378kB

2021 Environmental Performance Report

The 2021 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, done by KPMG. Released 27 October 2021.

PDF 289kB