If we determine that you are eligible for a remediation payment, there are different ways a payment could be made to you. The method of payment depends on various factors, for example, whether you have an eligible ANZ accountdisclaimer and the size of the payment.
If you hold an eligible ANZ account, we will deposit the payment directly into your account. You can view the payment in the ANZ App, ANZ Internet Banking and on your next statement. In most circumstances we will send you a letter shortly after the payment is made, which will include more details regarding the remediation and your payment.
If we are unable to identify a suitable ANZ account for payment, we will either:
- send you a letter with a cheque enclosed; or
- send you a letter providing you with details to claim your refund via anz.com.
If you have been sent a cheque or an invitation to claim your refund via anz.com and would prefer an alternative payment method you can call our Customer Remediation Specialist Team on 1800 245 416 (or +61 3 8699 6956 if calling from outside Australia), Monday to Friday, 8am to 6pm (AEST/AEDT).
More information about each of our payment types