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Global digital services

ANZ Customer Service Centre

For service support, please contact:

Contact details for ANZ FX Online, eMatching & ANZ Digital Key

Location Phone Operating Hours Additional Information

Australia

1800 644 323

+61 1800 644 323

8:00am - 8:00pm AEST

EcommerceSupport@anz.com

New Zealand

0800 220 400

+64 4 569 1250

7:30am - 5:00pm NZT, weekdays

fes@anz.com

ANZ Transactive, Payment & Account Enquiries

Location Phone

Operating Hours

Local time Monday - Friday excluding public holidays.

* Includes public holidays

Additional Information

Australia

13 31 99

+61 3 9601 1200

6:00am – 8:00pm AEST
6:00am – 9:00pm AEDT (Daylight Savings) 

GoToAssist

China

400 821 8030
(China Unicom)

400 651 9920
(China Telecom)

+65 6637 7677

24 hrs weekdays

ebankingservicecn@anz.com

Cook Islands

+682 217 31 (Toll Free)

+65 6637 7628

10:00am Sunday - 12:00pm Friday inclusive

ebankingserviceck@anz.com

Fiji  

008 002 150

+65 6637 7680

24 hrs weekdays

ebankingservicefj@anz.com

Hong Kong

8009 08916

3013 4527

+65 6637 7675

24 hrs weekdays

ebankingservicehk@anz.com

India

+91 22 33620235

0008 006 101 008

0008 006 103 283

+65 6637 7671

24 hrs weekdays

ebankingservicein@anz.com

Indonesia

0804 1000 269

+62 21 2758 6777

8:00am - 5:00pm

ANZOIDN.CallCentre@anz.com

Japan

0120 870 289

+81 3 6212 7605

9:00am - 5:00pm

wcsjp@anz.com

Kiribati

1101 (Toll Free)

+65 6637 7622

24 hrs weekdays

ebankingserviceki@anz.com

Laos
(English enquiries)

+65 6637 7676

24 hrs weekdays

ebankingservicelaos@anz.com

Laos
(Laotian enquiries)

+856 21 222 700 (Ext. 177)

8:00am - 5:00pm

 

Myanmar

+65 6637 7624

24 hrs weekdays

ebankingservicemm@anz.com

New Zealand

0800 800 760

+64 4 473 0358

7.30am - 10:00pm

anznztransup@anz.com

Papua New Guinea

1801 444

+65 6637 7679

000 861 174

24 hrs weekdays

ebankingservicepng@anz.com

Philippines

1800 1651 0778

+65 6637 7678
 
1800 8908 8334
 
+632 8841 7741

24 hrs weekdays

ebankingservicephp@anz.com

Samoa

800 2697

+65 6637 7623

24 hrs weekdays

ebankingservicews@anz.com

Singapore

18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674

24 hrs weekdays

ebankingservicesg@anz.com

Solomon Islands

935 (Toll Free)

+65 6637 7621

24 hrs weekdays

ebankingservicesb@anz.com

Taiwan

0809 008 000

+886 2 8722 5090 (IDD)

8:30am – 7:00pm

servicetw@anz.com

Thailand

Toll Free 001800 44 12533

Local +66 278 73371

International +65 6637 7670

24 hrs weekdays

ebankingserviceth@anz.com

Timor Leste

3311550

+65 6637 7627

24 hrs weekdays

ebankingservicetl@anz.com

Tonga

08001313

+65 6637 7625

24 hrs weekdays

ebankingserviceto@anz.com

United Kingdom

0800 917 8390

+65 6637 7682

24 hrs weekdays

ebankingserviceuk@anz.com

United States of America

8444 609 517

+65 6637 7681

24 hrs weekdays

ebankingserviceus@anz.com

Vanuatu

081188

+65 6637 7626

24 hrs weekdays

ebankingservicevu@anz.com

Vietnam
(Vietnamese)

+1800 585838 (Toll Free)

+84 28 3911 3333  

8:00am - 5:30pm

clientservicesvn@anz.com

Vietnam
(English)

+1206 5239 (Toll Free)

1206 5248  

+65 6637 7672  

 

24 hrs weekdays

ebankingservicevn@anz.com

Contact details for Clearing Services

Location Phone

Operating Hours

Local time Monday - Friday excluding public holidays

Additional Information

Australia

13 31 99

+61 3 9601 1200

6:00am - 8:00pm AEST
6:00am - 9:00pm AEDT

TBEnquiries@anz.com
GoToAssist
 

All other

+61 3 9601 1200

6:00am - 8:00am AEST
6:00am - 9:00pm AEDT

TBEnquiries@anz.com
GoToAssist
 

Contact details for EsandaNet

Location Phone

Operating Hours

Melbourne time, including most public holidays

Additional Information

Australia

1800 069 908

8:00am - 8:00pm weekdays

rfapps@anz.com

ANZ Transactive, Payment & Account Enquiries

Location Phone

Operating Hours

Local time Monday - Friday excluding public holidays.

* Includes public holidays

Additional Information

Australia

137 028

+61 3 8693 7153

8:00am - 8:00pm AEST

fraud@anz.com

China

400 821 8030
(China Unicom)

400 651 9920
(China Telecom)

+65 6637 7677

24 hrs weekdays

ebankingservicecn@anz.com

Cook Islands

0800 2173 (Toll Free)

+65 6637 7628

10:00am Sunday - 12:00pm Friday inclusive

ebankingserviceck@anz.com

Fiji

008 002 150

+65 6637 7680

24 hrs weekdays

ebankingservicefj@anz.com

Hong Kong

8009 08916

3013 4527

+65 6637 7675

24 hrs weekdays

ebankingservicehk@anz.com

India

+91 22 33620235

0008 006 101 008

0008 006 103 283

+65 6637 7671

24 hrs weekdays

ebankingservicein@anz.com

Indonesia

0804 1000 269

+62 21 2758 6777

8:00am - 5:00pm

ANZOIDN.CallCentre@anz.com

Japan

0120 870 289

+81 3 6212 7604

9:00am - 5:00pm

wcsjp@anz.com

Kiribati

+65 6637 7622

24 hrs weekdays

ebankingserviceki@anz.com

Laos
(English)

+65 6637 7676

+65 6637 7678

24 hrs weekdays

ebankingservicelaos@anz.com

Laos
(Laotian)

+856 21 222 700 (Ext. 177)

8:00am - 5:00pm

 

Myanmar

+65 6637 7624

24 hrs weekdays

ebankingservicemm@anz.com

New Zealand

0800 800 760

+64 4 473 0358

7.30am - 10:00pm

anznztransup@anz.com

Papua New Guinea

1801 444

+65 6637 7679

000 861 174

24 hrs weekdays

ebankingservicepng@anz.com

Philippines

1800 1651 0778

+65 6637 7678
 
1800 8908 8334

+632 8841 7741

24 hrs weekdays

ebankingservicephp@anz.com

Samoa

800 2697

+65 6637 7623

24 hrs weekdays

ebankingservicews@anz.com

Singapore

18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674

24 hrs weekdays

ebankingservicesg@anz.com

Solomon Islands

+65 6637 7621

24 hrs weekdays

ebankingservicesb@anz.com

Taiwan

0809 008 000

+886 2 8722 5090 (IDD)

8:30am – 7:00pm

servicetw@anz.com

Thailand

Toll Free 001800 44 12533

Local +66 278 73371

International +65 6637 7670

24 hrs weekdays

ebankingserviceth@anz.com

Timor Leste

3311550

+65 6637 7627

24 hrs weekdays

ebankingservicetl@anz.com

Tonga

08001313

+65 6637 7625

24 hrs weekdays

ebankingserviceto@anz.com

United Kingdom

0800 917 8390

+65 6637 7682

24 hrs weekdays

ebankingserviceuk@anz.com

United States of America

8444 609 517

+65 6637 7681

24 hrs weekdays

ebankingserviceus@anz.com

Vanuatu

081188

+65 6637 7626

24 hrs weekdays

ebankingservicevu@anz.com

Vietnam
(Vietnamese)

+1800 585838 (Toll Free)

+84 28 3911 3333  

8:00am - 5:30pm

clientservicesvn@anz.com

Vietnam
(English)

+1206 5239 (Toll Free)

1206 5248  

+65 6637 7672  

 

24 hrs weekdays

ebankingservicevn@anz.com

Please complete this form to update a user’s digital services security profile.

ANZ Legal Entities

Jurisdiction Bank

Australia

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Fiji

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Hong Kong

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

India

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Japan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Laos

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Philippines

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Singapore

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Taiwan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United Kingdom

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United States of America

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Country Details

China

Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorised deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary.

Indonesia

PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorised deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia.

New Zealand

ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ.

Papua New Guinea

Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL.

Thailand

ANZ Bank (Thai) Public Company Limited (ANZTH) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTH is incorporated and licensed in Thailand with limited liability. ANZTH is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTH.

Vietnam

ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL),
which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZVL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL.