Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Cyber Security
Awareness Month 2024
Cyber security is everyone’s business, explore easy ways to help protect yourself and your business.
Below you’ll find contact details for our Institutional customer service centres that cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.
Log on or access support content for your ANZ Digital Services.
Enquiry type | Phone | Operating hours Monday – Friday excluding public holidays |
Additional information |
---|---|---|---|
Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts |
7.00am – 8.00pm AEST |
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ANZ FX Online, eMatching and Transactive – Foreign Exchange |
8.00am – 8.00pm AEST |
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Asset Finance Portal (previously EsandaNet) |
8.00am – 8.00pm AEST |
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Clearing Services |
6.00am – 8.00pm AEST 6.00am – 9.00pm AEDT |
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To report fraudulent or unusual activity on your account |
8.00am – 8.00pm AEST |
Enquiry type | Phone | Operating hours Monday – Friday excluding public holidays |
Additional information |
---|---|---|---|
Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts |
7.30am – 10.00pm NZST |
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Commercial Cards |
Monday to Friday 8.00am – 8.00pm NZST Saturday and Sunday 8.00am – 6.00pm NZST |
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ANZ FX Online and eMatching |
7.30am – 5.00pm NZST |
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To report fraudulent or unusual activity on your account |
10:00 am – 10:00 pm (NZT) |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
18006227230 (Toll Free) |
5.00am to 7.00pm SGT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
400 821 8030 (China Telecom) |
9.00am – 6.00pm CST |
咨询类型 | 电话 | 营业时间 | 其它信息 |
---|---|---|---|
所有类型 |
400 821 8030 (中国电信) |
上午9:00 – 下午6:00 中国标准时间 |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
+682 217 31 (Toll Free) |
9.00am to 1.00pm CKT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
008 002 150 |
9.00am to 7.00pm FJT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
8009 08916 |
5.00am to 7.00pm HKT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
+ 91 22 4112 0000 |
9.00am to 6.00pm IST Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
8.30am – 5.00pm WIB |
ANZOIDN.CallCentre@anz.com (for cash enquiries) ID-ANZTRO@anz.com (for Trade enquiries) |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries on your account with Tokyo Branch excl. Personal Banking 東京支店にお口座をお持ちの法人のお客様専用 |
9.00am – 5.00pm JST |
|
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
1102
(Toll Free) |
9.00am to 7.00pm GILT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
+65 6637 7676 (International) |
4.00am to 6.00pm ICT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
1801 444 |
7.00am to 7.00pm PGT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
1800 1651 0778 |
5.00am to 7.00pm PHT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
800 2697 |
10.00am to 6.00pm SST Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
935 (Toll Free) +65 6637 7621 (International) |
8.00am to 7.00pm SBT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
0809 008 000(Toll Free) |
9.00am – 6.00pm CST |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
3311550 |
6.00am to 7.00pm TLT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
08001313 |
10.00am to 7.00pm TOT Monday – Friday |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
0800 917 8390 |
Call: 8am to 12 noon Mon-Fri Emails: 8am to 4:30pm Mon-Fri |
Enquiry type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
8444 609 517 |
Call: 5.00pm to 12.00am EDT Monday – Friday Emails support: Mon-Fri until 12:00pm EST |
Enquiry Type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries |
081188 |
8.00am to 7.00pm VUT Monday – Friday |
Enquiry Type | Phone | Operating hours | Additional information |
---|---|---|---|
For all enquiries (English/ Vietnamese) |
1800 585838 (Toll Free from Vietnam) +84 28 3911 3332 (International) |
8.00am – 5.30pm ICT weekdays |
*Please contact us via email should you have enquiry outside of our operating hours
Jurisdiction | Bank |
---|---|
Australia |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Fiji |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Hong Kong |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
India |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Japan |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Laos |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Philippines |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Singapore |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Taiwan |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
United Kingdom |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
United States of America |
Australia and New Zealand Banking Group Limited ABN 11 005 357 522. |
Country | Details |
---|---|
China |
Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorised deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary. |
Indonesia |
PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorised deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia. |
New Zealand |
ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ. |
Papua New Guinea |
Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL. |
Vietnam |
ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), |