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Global digital services support

Below you’ll find contact details for our Institutional customer service centres that cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.

Log on or access support content for your ANZ Digital Services.

Enquiry type Phone

Operating hours

Monday – Friday excluding public holidays

Additional information

Transactive – Global, security & logon issues, payments and accounts

13 31 99

+61 3 9601 1200

7.00am – 8.00pm AEST

Online Help

GoToAssist

ANZ FX Online, eMatching and Transactive - Foreign Exchange

1800 644 323

+61 1800 644 323

8.00am – 8.00pm AEST

CommercialInstitutionalTradeSupport@anz.com

Asset Finance Portal (previously EsandaNet)

1800 069 908

8.00am – 8.00pm AEST

rfapps@anz.com

Clearing Services 

1800 134 233

+61 3 8565 7234  

6.00am – 8.00pm AEST

6.00am – 9.00pm AEDT

VOSTROClientServices@anz.com

To report fraudulent or unusual activity on your account

137 028

+61 3 8693 7153  

8.00am – 8.00pm AEST

fraud@anz.com

Enquiry type Phone

Operating hours

Monday – Friday excluding public holidays

Additional information

Transactive – Global, security & logon issues, payments and accounts

0800 800 760

+64 4 473 0358

7.30am – 10.00pm NZST

Online Help

anznztransup@anz.com

ANZ FX Online and eMatching 

0800 220 400

+64 4 569 1250

7.30am – 5.00pm NZST

fes@anz.com

To report fraudulent or unusual activity on your account

0800 800 760

+64 4 473 0358  

7.30am – 10.00pm NZST

anznztransup@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

18006227230 (Toll Free)

+65 6637 7939

+65 6637 7674

7.00am Monday – 7.30am SGT Saturday inclusive

ebankingservicesg@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

400 821 8030 (China Telecom)

400 651 9920 (China Unicom)

+65 6637 7677 (International)

9.00am – 6.00pm CST
Monday – Friday excluding public holidays

ebankingservicecn@anz.com

咨询类型 电话 营业时间 其它信息

所有类型

400 821 8030 (中国电信)

400 651 9920 (中国联通)

+65 6637 7677 (海外热线)

上午9:00 – 下午6:00 中国标准时间
周一至周五 不含法定节假日

ebankingservicecn@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

+682 217 31 (Toll Free)

+65 6637 7628 (International)

1.00pm Sunday – 1.30pm CKT Friday inclusive

ebankingserviceck@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

008 002 150

+65 6637 7680 (International)

11.00am Monday – 11.30am FJT Saturday inclusive

ebankingservicefj@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

8009 08916

3013 4527

+65 6637 7675 (International)

7.00am Monday – 7.30am HKT Saturday inclusive

ebankingservicehk@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

+91 22 33620235

0008 006 101 008

+65 6637 7671 (International)

4.30am Monday – 4.00am IST Saturday inclusive

ebankingservicein@anz.com

in.clientservices@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

0804 1000 269

+62 21 80862030 

8.30am – 5.00pm WIB

ANZOIDN.CallCentre@anz.com (for cash enquiries)

ID-ANZTRO@anz.com (for Trade enquiries)

Enquiry type Phone Operating hours Additional information

For all enquiries

0120 870 289

+81 3 6212 7605

9.00am – 5.00pm JST

wcsjp@anz.com

 

Enquiry type Phone   Operating hours Additional information

For all enquiries

1102  (Toll Free)     

+65 6637 7622 (International)

11.00am Monday – 11.30am GILT Saturday inclusive

ebankingserviceki@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

+65 6637 7676 (International)

6.00am Monday – 6.30am ICT Saturday inclusive

ebankingservicelaos@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

+65 6637 7624 (International)

5.30am Monday – 6.00am MMT Saturday inclusive

ebankingservicemm@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

1801 444

+65 6637 7679 (International)

9.00am Monday – 9.30am PGT Saturday inclusive

ebankingservicepng@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

1800 1651 0778

+65 6637 7678 (International)

1800 8908 8334

+632 8841 7741

7.00am Monday – 7.30am PHT Saturday inclusive

ebankingservicephp@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

800 2697

+65 6637 7623 (International)

12.00am Monday – 12.30pm SST Saturday inclusive

ebankingservicews@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

935 (Toll Free)  

+65 6637 7621 (International)

10.00am Monday – 10.30am SBT Saturday inclusive

ebankingservicesb@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

0809 008 000(Toll Free)

+886 2 8722 5090

9.00am – 6.00pm CST

servicetw@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

001800 44 12533 (Toll Free)

+66 278 73371 (Local)

+65 6637 7670 (International)

6.00am Monday – 6.30am ICT Saturday inclusive

ebankingserviceth@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

3311550

+65 6637 7627 (International)

8.00am Monday – 8.30am TLT Saturday inclusive

ebankingservicetl@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

08001313

+65 6637 7625 (International)

12.00am Monday – 12.30am TOT Saturday inclusive

ebankingserviceto@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

0800 917 8390

+65 6637 7682 (International)

00.00am Monday – 00.30am GMT Saturday inclusive

ebankingserviceuk@anz.com

Enquiry type Phone Operating hours Additional information

For all enquiries

8444 609 517

+65 6637 7681 (International)

7.00pm Sunday – 7.30pm EDT Friday inclusive

ebankingserviceus@anz.com

Enquiry Type Phone Operating hours Additional information

For all enquiries

081188

+65 6637 7626 (International)

10.00am Monday – 10.30am VUT Saturday inclusive

ebankingservicevu@anz.com

Enquiry Type Phone Operating hours Additional information

For all enquiries (English)

+1206 5239 (Toll Free)

1206 5248

+65 6637 7672 (International)

6.00am Monday – 6.30am ICT Saturday inclusive

ebankingservicevn@anz.com

For all enquiries (Vietnamese)

+1800 585838 (Toll Free)

+84 28 3911 3333

8.00am – 5.30pm ICT weekdays

clientservicesvn@anz.com

ANZ Legal Entities

Jurisdiction Bank

Australia

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Fiji

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Hong Kong

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

India

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Japan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Laos

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Philippines

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Singapore

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Taiwan

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United Kingdom

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

United States of America

Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

Country Details

China

Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorised deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary.

Indonesia

PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorised deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia.

New Zealand

ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ.

Papua New Guinea

Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL.

Thailand

ANZ Bank (Thai) Public Company Limited (ANZTH) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZTH is incorporated and licensed in Thailand with limited liability. ANZTH is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZTH are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZTH.

Vietnam

ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL),
which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZVL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL.

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