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Activate your card
It's important to read the information we include with your credit or debit card before you activate it.
For new credit cards, please make sure you read your Letter of Offer, because by activating your card you accept the terms and conditions.
- If you're the primary cardholder and haven't received a Letter of Offer, please give us a call.
- If you're a secondary cardholder, you'll need to wait until the primary cardholder for your account has activated their card before you can activate your own card.
For replacement cards, just so you know, your PIN will remain the same. If you have an ANZ PAYCARD or ANZ Rewards PAYCARD, your new PIN will arrive within 5-7 working days.
How to activate your new card in the ANZ App
To activate your new card:
- Log in to the ANZ App
- Tap More on the Accounts screen
- Choose Activate Card and follow the prompts.
You can activate a debit or credit card in the ANZ App by scanning it with your camera or by entering the card number.
You'll also be able to set your eligible card PIN at the same time. No need to wait for your card PIN in the mail.
How to activate your new card in Internet Banking
To activate your new card:
- Log in to Internet Banking
- Go to the Settings menu
- Select Activate card and follow the prompts.
For personal ANZ credit cards, if you're a primary cardholder and you also wish to activate the cards of all additional cardholders, you can select Activate card(s) for all additional cardholders once the card has been received by the cardholder.
Please ensure they have completed the customer identification process.
Alternative ways to activate your card
In addition to activating your card using the ANZ App or ANZ Internet banking, you have the option to give us a call or visit your local branch.
Tap into the benefits of using digital walletsdisclaimer
You can use your phone to make payments on the go by adding your eligible ANZ card to your digital wallet.
If you're replacing an existing card that's in your digital wallet, it should update automatically. That’s handy.
How to set or change your card PIN in the ANZ App
To set or change a card PIN:
- Open the app and log in
- Choose the account the card is linked to
- Tap Manage, then Manage Card
- Tap Set/Change Card PIN and follow the prompts.
Tips for creating a card PIN
Things to consider when creating your new card PIN:
- Your PIN should not be based on information that is easily found such as your personal telephone number, birthday or other personal information, otherwise you may be liable for any loss suffered from an unauthorised transaction.
- Choose a PIN you'll easily remember as it must be memorised and not recorded anywhere.
- Avoid using the same PIN across different websites, applications or services, particularity when they relate to different entities.
- PINs must be kept confidential and should not be shared or revealed to anyone.
Is the secret out? What to do if your PIN isn't secure
Please notify us immediately if you're concerned your PIN has been disclosed to someone who may have unauthorised access to your ANZ credit or debit card. To do this, follow the same steps as reporting a lost or stolen card.
Need more help?
ANZ Support Centre
Support information for online banking as well as products and services.
Give us a call
Want to speak to a human? Here you'll find the right number for your enquiry.
Book a branch appointment
Book an appointment online to speak to someone at your preferred branch.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Labels and Conditions available here for iOS (PDF 381kB) and here for Android (PDF 340kB) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.