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Experiencing difficult and challenging circumstances?

Other services that are here to help

Sometimes, life doesn't always go as planned.

If you find yourself experiencing difficult or challenging circumstanges and struggling to get your finances back on track, visit our Financial Hardship website or call 1800 252 845 (9am-7pm AEST, Monday to Friday) for assistance.

Alternatively, for free, independent advice, you can find your nearest Financial Counsellor by calling the National Debt Helpline on 1800 007 007.

In addition, there are also various other government and community services that might be able to support you depeding on your needs.


Counselling and legal services

Australian Financial Security Authority

Useful information and statistics, plus forms on debts and insolvency in Australia.
www.afsa.gov.au

Department of Human Services

Helpful information about Federal Government initiatives such as Centrelink, Medicare, Child Care.
Social Work Services 13 28 50 (multilingual 13 12 02)
www.humanservices.gov.au

National Debt Helpline

Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
Call 1800 007 007
www.ndh.org.au

National Association of Community Legal Centres

Directory of community legal centres in Australia.
www.naclc.org.au

Women’s legal services Australia

Legal centres specialising in women’s legal services.
www.wlsa.org.au

Appoint a representative (PDF 168kB)

If you would like to nominate someone to act on your behalf, please complete a Letter of Authority form and return via email to customerconnect@anz.com, or fax to 1800 010 057


Domestic and family violence and sexual assault

Lifeline

24-hour Crisis Support and Suicide Prevention Services.
Call 13 11 14 (open 24hrs a day, 7 days a week)
www.lifeline.org.au

1800 RESPECT

24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Call 1800 737 732 (open 24hrs a day, 7 days a week)
www.1800respect.org.au

White Ribbon Australia

Help or support with family violence, including emergency accommodation, legal advice and counselling.
Multilingual 13 12 02
www.whiteribbon.org.au

Human Resources Department

If you are employed, contact your HR department to enquire about any family violence leave entitlements.


Family and relationships

Family Relationship Advice Line

Information and advice on family relationship issues and parenting arrangements after separation.
Call 1800 050 321 (Mon-Fri 8am-8pm, Sat 10am-4pm)

Relationships Australia

Counselling services, mediation and family dispute resolution services.
Call 1800 364 277
Call anywhere in Australia for the cost of a local call.

1800 RESPECT

24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Call 1800 737 732 (open 24hrs a day, 7 days a week)
www.1800respect.org.au

White Ribbon Australia

Help or support with family violence, including emergency accommodation, legal advice and counselling.
Multilingual 13 12 02
www.whiteribbon.org.au


Help for women

WIRE Women’s Information

Free Victorian women’s service providing information, referral and support via the Women’s Information Centre. Any woman. Any issue.
Call 1300 134 130 (weekdays 9:30am to 4:30pm)
www.wire.org.au

1800 RESPECT

24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Call 1800 737 732 (open 24hrs a day, 7 days a week)
www.1800respect.org.au

White Ribbon Australia

Help or support with family violence, including emergency accommodation, legal advice and counselling.
Multilingual 13 12 02
www.whiteribbon.org.au

Women’s legal services Australia

Legal centres specialising in women’s legal services.
www.wlsa.org.au


Help for men

MensLine Australia

24/7 help, support, referrals & counselling services for men via telephone and online.
Call 1300 78 99 78
www.mensline.org.au

White Ribbon Australia

Help or support with family violence, including emergency accommodation, legal advice and counselling.
Multilingual 13 12 02
www.whiteribbon.org.au


Help managing your money

MoneyMinded

MoneyMinded was created to help you build your skills, knowledge and confidence in managing your money.
www.moneyminded.com.au

MoneySmart

Australian Securities and Investments Commission (ASIC) runs this free service with easy-to-use tools to help you manage your money, plan, invest, or pay off debt.
www.moneysmart.gov.au

Doing it tough

The Australian Bankers' Association has put together this detailed site with helpful information about how all Australian banks approach financial hardship.
www.ausbanking.org.au/doingittough

National Debt Helpline

Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
Call 1800 007 007
www.ndh.org.au

Department of Human Services

Helpful information about Federal Government initiatives such as Centrelink, Medicare, Child Care.
Social Work Services 13 28 50 (multilingual 13 12 02)
www.humanservices.gov.au

Understand Insurance

Information to assist consumers and businesses to make well-informed decisions about their insurance needs.
www.understandinsurance.com.au

Australian Financial Security Authority

Useful information and statistics, plus forms on debts and insolvency in Australia.
www.afsa.gov.au

Assistance with Utility Bills

Speak to your electricity, gas and water providers as they may be able to assist you with payment arrangements if you are experiencing financial hardship.


Help with my job

Job Access

JobAccess is aimed at employers, service providers and people with disabilities and provides access to information that assists with employment.
www.jobaccess.gov.au

Myfuture

Myfuture is Australia’s career information and exploration service including tips if you are facing redundancy or need help finding a job.
www.myfuture.edu.au

Contact your HR Department

If you are employed, contact your HR department to enquire about any family violence, leave entitlements or other support offered by your organisation.


Small business support

Rural Financial Counsellors - Department of Agriculture

If you're a farmer and experiencing drought or other rural issues, this Government Department offers handy business information, grants and support.
www.agriculture.gov.au

ATO Business Viability Assessment Tool

Use ATO's business viability assessment tool to determine whether your business is viable.
www.ato.gov.au

Understand Insurance

Information to assist consumers and businesses to make well-informed decisions about their insurance needs.
understandinsurance.com.au

Small business help lines

The Australian Government has established the Small Business Support Line to provide one-on-one financial support.
Call 13 28 46
www.business.gov.au

Australian Taxation Office (ATO) Small Business Assist

The ATO's free online support hub for small business, which includes webinars, workshops, and other practical advice.
www.sba.ato.gov.au


Struggling with depression, anxiety or suicide

Beyondblue

Information on depression and anxiety and support to help everyone in Australia achieve their best possible mental health.
Call 1300 224 636
www.beyondblue.org.au

Lifeline

24-hour Crisis Support and Suicide Prevention Services.
Call 13 11 14 (open 24hrs a day, 7 days a week)
www.lifeline.org.au