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Update your details
Update your address, phone number or email online with these simple, easy-to-follow steps. You can also set your preferred name or even a nickname for use in the ANZ App and ANZ Internet Banking. Need to update your gender or recently married and want to change to your married name? We can help you with that too.
Update your address
You can update your address for eligible accounts online using the ANZ App and ANZ Internet Banking. We can show you how.
You can add more than one address. This is because your residential and mailing addresses may be different, or you may have different mailing addresses for different accounts. You must not nominate a PO Box or Locked Bag address as a residential address or for the receipt of newly issued cards or replacement cards.
How to change your address in the ANZ App
To request a change to your address:
- Log in to the ANZ App
- Tap Profile
- Tap on your name
- Tap on Address
- Read the important information screens and follow the prompts.
How to change your address in Internet Banking
To request a change to your address:
- Log in to Internet Banking
- Select Profile from the header, then Profile and Security
- Under Contact details, select Address
- On the address you'd like to change, click Edit
- Read the important information screens and follow the prompts.
Update your phone or email
How to update your phone or email in the ANZ App
To update your phone number or email address:
- Open the app and log in
- Select the Profile tab
- Tap on your name
- Tap on the contact detail you’d like to edit, Phone or Email, and follow the prompts.
How to update your phone or email in Internet Banking
To update your phone number or email address:
- Log in to Internet Banking
- Select the Profile icon from the header and Profile & Security from the drop down list
- Choose the contact detail you'd like to edit, Phone or Email and follow the prompts.
Update your gender or title
At ANZ we capture your gender identity, not legal sex or gender. That means you do not need to provide updated personal identification documents to change the gender or title we have recorded for you. If you have changed your legal sex or gender, we ask for a copy of updated personal identification documents to be provided to ensure we always have the most recent ID on file, however this does not need to be done prior to updating your gender or title with us.
To update your gender or title please book an appointment to visit an ANZ branch or give us a call.
Note: Non-binary gender and Mx title options are being introduced in a staggered approach and may not be available for all segments and products. Please refer here for more information.
Update your legal name
Please book an appointment to visit an ANZ branch with your relevant identification and supporting documents. Your details will be updated immediately on our system and you'll be sent replacement cards and passbooks (where applicable) complete with your updated name.
Update your preferred name
This is a name or nickname that you'd like us to use when you're using the ANZ App or ANZ Internet Banking.
How to update your preferred name in the ANZ App
To update your preferred name:
- Log in to the ANZ App
- Tap Profile
- Tap on your name
- Tap on Preferred name and follow the prompts.
How to update your preferred name in Internet Banking
To update your preferred name:
- Log in to Internet Banking
- Select Profile from the header
- Select Profile & Security from the drop down list
- Choose Preferred name from your profile options and follow the prompts.
Love and marriage. How to update your name after getting hitched
To change your surname to your spouse's surname, firstly you must provide evidence of your name change in the form of a marriage or deed poll certificate. Here’s what you need to do next:
- Book an appointment to bring this evidence into an ANZ branch, along with any other signatories that may be listed on the accounts you'd like to update
- Sign the Signature Form under the witness of an ANZ staff member
Your details will be updated immediately on our system and you'll be sent replacement cards and passbooks (where applicable) complete with your updated surname.
Note: On accounts with mulitple signatories, any signatories not present will need to book an appointment to return to the branch to complete the signature witnessing validation or, you may return the signed paperwork on their behalf.
Need more help?
ANZ Support Centre
Support information for online banking as well as products and services.
Give us a call
Want to speak to a human? Here you'll find the right number for your enquiry.
Book a branch appointment
Book an appointment online to speak to someone at your preferred branch.
If you’re an ANZ Insurance policy owner, changing your address can affect policy conditions. You’ll also need to inform the ANZ Insurance Centre of the change on 13 16 14 (Monday to Friday, 8:00am to 8:00pm (AEST).
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Some account holders will be unable to update their address using the ANZ App or ANZ Internet Banking. If this occurs, please contact us.