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Update your address, phone number or email online with these simple, easy-to-follow steps. You can also set your preferred name or even a nickname for use in the ANZ App and ANZ Internet Banking. Need to update your gender or recently married and want to change to your married name? We can help you with that too.
You can update your address for eligible accounts online using the ANZ App and ANZ Internet Banking. We can show you how.
You can add more than one address. This is because your residential and mailing addresses may be different, or you may have different mailing addresses for different accounts. You must not nominate a PO Box or Locked Bag address as a residential address or for the receipt of newly issued cards or replacement cards.
To request a change to your address:
To request a change to your address:
To update your phone number or email address:
To update your phone number or email address:
At ANZ we capture your gender identity, not legal sex or gender. That means you do not need to provide updated personal identification documents to change the gender or title we have recorded for you. If you have changed your legal sex or gender, we ask for a copy of updated personal identification documents to be provided to ensure we always have the most recent ID on file, however this does not need to be done prior to updating your gender or title with us.
To update your gender or title please visit an ANZ branch or give us a call.
Note: Non-binary gender and Mx title options are being introduced in a staggered approach and may not be available for all segments and products. Please refer here for more information.
Please visit an ANZ branch with your relevant identification and supporting documents. Your details will be updated immediately on our system and you'll be sent replacement cards and passbooks (where applicable) complete with your updated name.
This is a name or nickname that you'd like us to use when you're using the ANZ App or ANZ Internet Banking.
To update your preferred name:
To update your preferred name:
To change your surname to your spouse's surname, firstly you must provide evidence of your name change in the form of a marriage or deed poll certificate. Here’s what you need to do next:
Your details will be updated immediately on our system and you'll be sent replacement cards and passbooks (where applicable) complete with your updated surname.
Note: On accounts with mulitple signatories, any signatories not present will need to return to the branch to complete the signature witnessing validation or, you may return the signed paperwork on their behalf.
Support information for online banking as well as products and services.
Want to speak to a human? Here you'll find the right number for your enquiry.
Book an appointment online to speak to someone at your preferred branch.
If you’re an ANZ Insurance policy owner, changing your address can affect policy conditions. You’ll also need to inform the ANZ Insurance Centre of the change on 13 16 14 (Monday to Friday, 8:00am to 8:00pm (AEST).
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Labels and Conditions available here for iOS (PDF 381kB) and here for Android (PDF 340kB) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Some account holders will be unable to update their address using the ANZ App or ANZ Internet Banking. If this occurs, please contact us.