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Go paperless

Did you know you can go paperless by changing your preferences in the ANZ App or Internet Banking? All you need to do is set your statement and notices preferences to online only.

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Why make the switch?
Changing your preferences
What happens next?
Your questions answered

Why make the switch?

If you make the switch, we'll send you an email every time a new statement or notice is available online. It's our way of sending you a gentle reminder to log in and view it. By going online, you’ll:

Receive notifications as soon as your statements and some notices are available

Avoid mailing delays

Reduce clutter at home

Changing your preferences

You can use the ANZ App or Internet Banking to let us know whether you prefer to receive your statements and notices 'Paper and Online' or 'Online Only'. You can change your preferences at any time, just follow the steps below.

Things to consider if you’re changing your statements and notices to online onlydisclaimer:

  • It’s important to check that your email address is up-to-date.
  • Make sure you have enough space in your email inbox.
  • Emails from statements@anzcommunications.anz.com are allowed to be received without being rejected as spam emails. You can do this by adding us to your email contacts, or by contacting your service provider.

How to change your preferences in the ANZ App

  1. Open the app and log in
  2. Tap on the Profile icon at the bottom of the screen
  3. Tap Statements and notices
  4. Choose the account you’d like to update
  5. If you’d like to turn off paper statements, update your preference to Online only. By updating your statements preference to online only you’re also updating your notices preference to online only. Please read the terms and conditions to decide if this is right for you.
  6. You may be prompted to apply the change to all of your eligible accounts. If you agree, tap Continue. 

How to change your preferences in Internet Bankingdisclaimer

With Internet Banking, you can decide how you’d like to receive your account statements – online only or paper and online. You can change your statement preferences any time. Just follow these steps:

  1. Log in to Internet Banking 
  2. Select Settings from the navigation bar at the top
  3. Scroll down and select Change my statement preferences
  4. Select Online only for accounts that you no longer want to receive paper statements, or select Paper and online for accounts that you still require paper statements
  5. Read and accept the terms and conditions by checking the box 
  6. Select Save.

What happens next?

Your preference will update

Changes to your statement preferences will update in the ANZ App and Internet Banking within 24 hours.

Online notifications start

We will start sending you email notifications when a new statement or notice is available for you. This won’t happen immediately - if your statement issue date is within a few days of changing your preference, your next statement might still arrive in the post.

Receive new notifications

Once your set up, you’ll receive automatic notifications when statements and notices are ready.

Your questions answered

General questions

No you don't. If you're a registered user of the ANZ App, Internet Banking or Internet Banking for Business, you'll receive online statements in addition to paper for all linked eligible accounts. You can also choose to change your statement preferences and go paperless.

Eligible accounts for online statements include:

  • Personal everyday banking and savings accounts
  • Consumer Credit Cards
  • Home Loan and Personal loan accounts
  • ANZ Business One (Business Visa Cards)
  • Business everyday transaction and savings accounts
  • Business loan accounts.

Determine if your account is eligible for online statements by viewing the full list here:

You can view online statements for an account in Internet Banking if you are:

  • The primary cardholder (if it's a consumer credit card other than ANZ Business One)
  • The Principal, Directory or signatory (for ANZ Business One credit cards)
  • The primary owner of the account
  • The sole owner or a nominated joint owner
  • A signatory or an Authorised Enquirer or Director for an ANZ Business One credit card
  • A direct or an indirect trustee
  • A third party signatory/power of attorney of a business account (except ANZ Business Loan account) or a personal everyday banking or savings account.

For ANZ Internet Banking for Business, the user must be granted access on the account to be able to view online statements.

If your authority on an account falls under certain categories you will not be eligible to view online statements. For example:

  • If you are the secondary cardholder for a consumer credit card
  • If you are the secondary cardholders for commercial credit cards (and you’re not a signatory or an Authorised Enquirer or a Director)
  • Accounts to which you are a Beneficiary
  • Accounts to which you are a Guarantor.

Note: This is not an exhaustive list of account authorities or account categories for which online statements are not available. 

No. Online statements are only available to accounts linked to your ANZ Internet Banking or ANZ Internet Banking for Business.

Online transactions display the most current transactions. This transaction record is not an account statement.

Online statements, on the other hand, are scanned copies of paper statements generated periodically (monthly/bi-monthly/quarterly/half yearly) dependent on the statement end date and other legal requirements.

There is currently no fee associated with replacement statements.

For accounts that are eligible for replacement statements (except credit cards), you can choose to have the replacement statement(s) emailed to a valid email address.

Card statements

Processed refers to the date the transaction was processed in to your account by ANZ.

Transaction Date refers to date the transaction was carried out by the merchant.

Transactions will only appear after the merchant processes them and forwards the details to ANZ for processing.

When viewing your statements,  the last four digits of the ANZ credit card number used will appear under Card used. This will help you identify which card was used for a particular transaction.

Switching to paperless

List of ANZ accounts eligible for online statements

Bank and savings accounts

  • ANZ Access Advantage
  • ANZ Access Basic
  • ANZ Access Limited
  • ANZ Access Premium
  • ANZ Access Select
  • ANZ Access Savings
  • ANZ Cash Management
  • ANZ Equity Manager
  • ANZ Cash Investment account
  • ANZ First Home Saver
  • ANZ Home Loan Interest Saver
  • ANZ One
  • ANZ Online Saver
  • ANZ Pensioner Advantage
  • ANZ Premier Cheque
  • ANZ Premium Cash Management account
  • ANZ Prime Cash Management account
  • ANZ Progress Saver
  • ANZ V2 PLUS.

Credit cards (includes business)

  • ANZ First
  • ANZ Platinum
  • ANZ Low Rate
  • ANZ Frequent Flyer 
  • ANZ Frequent Flyer Gold
  • ANZ Frequent Flyer Platinum
  • ANZ Frequent Flyer Black
  • ANZ Rewards
  • ANZ Rewards Platinum
  • ANZ Rewards Black
  • ANZ Business Black
  • ANZ Business Rewards Options
  • ANZ Business 55 Interest Free Days
  • ANZ Business Low Rate.

Home loans

  • ANZ Standard Variable Home Loan
  • ANZ Standard Variable Residential Investment Loan
  • ANZ Fixed Home Loan
  • ANZ Fixed Residential Investment Loan
  • ANZ Simplicity PLUS Home Loan
  • ANZ Simplicity PLUS Residential Investment Loan.

Personal loans

  • ANZ Variable Rate Personal Loan
  • ANZ Fixed Rate Personal Loan
  • ANZ Graduate Loan.

Business bank and savings accounts

  • ANZ Business Advantage account
  • ANZ Business Extra
  • ANZ Business Online Saver
  • ANZ Business Cash Management account
  • ANZ Business Driver
  • ANZ Negotiator Transactor
  • ANZ Negotiator Investor
  • ANZ Business Mortgage Loan Offset account
  • ANZ Revolving Agri Line of Credit
  • ANZ Agri Finance Offset account
  • ANZ GST Payment account
  • ANZ Security Deposit
  • ANZ Statutory Trust account.

Business loan accounts

  • ANZ Business Loan
  • ANZ Business Mortgage Loan
  • ANZ Business Saver Loan
  • ANZ Business credit facility
  • ANZ Agri Finance.

If you switch off paper statements, this means that a person who previously received paper statements for an account:

  • will not receive paper statements for that account if they have authorised access to that account in the ANZ App and/or ANZ Internet Banking; or
  • will continue to receive paper statements for that account if they do not have authorised access to that account in the ANZ App and/orANZ Internet Banking.

We suggest that before you remove any accounts from the ANZ App or ANZ Internet Banking, ensure you have reset your statement preferences to Paper and online. This way you’ll continue receiving statements by mail.

You will lose access to historical online statements if all accounts linked to the ANZ App or ANZ Internet Banking are closed. Before closing your accounts, we suggest you:

  • Save electronic copies to your computer or print statements
  • Update your account preference settings to Paper and online, which will ensure you receive any final statements in the mail

Note: There must be at least one active account linked to the ANZ App or ANZ Internet Banking to view online statements for eligible accounts.

Here are some situations when your statement preferences for an eligible account may be reset back to Paper and online from Online only:

  • Where a credit card linked to your ANZ App or ANZ Internet Banking is registered as lost or stolen
  • Where there is a change to the number of signatories on an eligible account
  • When an overdraft has been added or removed from an existing deposit account
  • For eligible accounts with multiple account holders, the statement delivery preference will change when one party has changed the statement delivery preference.

You may also receive a paper statement if there is a problem with your email address. Please double-check that it is correct. You should also ensure your inbox is not full and that it's not rejecting emails from statement@anzcommunications.anz.com. 

You should report your lost or stolen credit card immediately by:

Your historical account statements for transactions made using the lost/stolen card will still be available to view online via ANZ Internet Banking.

When your new credit card is issued, ensure you link the new card to ANZ Internet Banking.

Because your original card was lost or stolen, your statement preference for this account may default back to Paper and online.

Remember to update your statement preferences if you prefer to receive statements Online only.

Troubleshooting

If your account is eligible for online statements and you see the error "This account is not eligible to receive online statements" it’s likely due to one of the following reasons:

  • You’re not the primary cardholder of the credit card
  • You’re not a signatory on the account
  • A system error occurred and we were unable to determine eligibility at the time (try again sometime later).

If you can see a list of your online statements but you're having problems opening them:

  • Ensure you have the latest version of Adobe Reader installed
  • You'll also need to have your pop-up blockers disabled and JavaScript enabled to correctly open your PDF online statements in a new window or tab.
  • If you want to download the statement to your desktop, you'll need to select Download from the View statements function and then again when viewing the statement.

If the error indicates the file is corrupt, please try upgrading your version of Adobe Reader.

Why are my online notices not appearing?

As we are in the process of digitising our notices, some notices may not yet be displayed in the ANZ App or ANZ Internet Banking. There are also some notice types that will continue to be provided by mail only. When new notices types are digitised, they will be available to view in the ANZ App or ANZ Internet Banking by following the steps above.

Some notices will continue to be provided by mail. 

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Important information

When you choose to receive statements “Online only”, you are nominating not to receive paper statements for that account. Please note, for users of ANZ Internet Banking for Business the option to switch off paper statements is not available.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

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