What you'll need before you start
To register for ANZ Shield you'll need:
- A compatible mobile device - iPhone or iPad running iOS 10.0 or above or, Android phone or tablet running Android 5.0 or above
- Connection to a mobile data network or wi-fi
- The ANZ Shield app downloaded from the App Store (Apple) or Google Play (Android) to your mobile device.
Once you've started your ANZ Shield registration, it's important that you stay logged in to ANZ Internet Banking. If your Internet Banking session times out due to inactivity, you'll need to start your ANZ Shield registration again.
ANZ Shield requires you to grant some permissions so that the app can work as expected. These include the ability to make and manage calls and check your network status so that you can call us for support, and the ability to write to the device’s storage so that we can save important information in the background. You can revoke these permissions at any time in your device settings.
What happens when you deregister from ANZ Shield?
If you de-register from ANZ Shield, you will still be protected by SMS one-time passcode (OTP). Your daily payment limit will be reduced to the lowest limit that applies to you – refer to payment limits for more information. If you have any future or recurring payments scheduled that rely on your higher daily limit, these must be maintained (reduced) or cancelled before you can deregister from ANZ Shield.