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Make payments online

Whether you’re paying a bill, fixing up a friend for lunch, or sending money to a relative overseas, it’s easy to pay online. Make payments quickly and securely with ANZ Internet Banking and the ANZ App.

 

Your payment options

Payments within Australia

You can send money from your account to any Australian bank, building society or credit uniondisclaimer using the recipient’s BSB and account number or PayID (mobile number, email address, ABN/ACN or organisation ID). 

Payments could be received in as little as 60 seconds via Osko®disclaimer. If your payment is not able to be processed via Osko®, the payment will generally be processed within five days.

BPay®

Paying bills to a registered BPAY® biller is easy. Just look for the biller code and reference number on your bill, then follow the steps below. 

Bill payments requested before 6.00pm (AEST) on a bank business day will be processed to your account on the same day. Payments requested after this time will be debited immediately but may be processed on the next bank business day.

Overseas payments

You can transfer money to an overseas account using ANZ Internet Banking. 

Funds transferred overseas may take 2 - 4 business days before being available in the payee’s (beneficiary's) account, depending on when ANZ accepts your instructions and whether a third party correspondent bank is involved.

Fees and charges may apply from both ANZ and a third party correspondent bank.

PayID and Osko® explained

PayID can be a mobile number, email address, ABN/ACN or organisation ID. It’s unique to each customer and doesn’t replace a BSB and account number which stays exactly the same – it’s like a nickname for an account.

Osko® is a payment method used by ANZ and other participating banks, building societies and credit unions to send payments faster, anytime, between eligible accountsdisclaimer. To use Osko, you don't need to do anything differently, just send the payment as usual and ANZ will send the payment the fastest way possible.

Make a payment

If you're making a payment to a person or organisation for the first time you'll need to get some of their details before you get started. Here's what you'll need:

  • BSB and account number
    or
  • PayIDdisclaimer
    (phone number, email address, Australian Business Number (ABN)/Australian Company Number (ACN) or organisation ID)

How to make a payment in the ANZ App

To make a payment in the ANZ App:

  1. Log in to the ANZ App
  2. Go to Accounts and tap Pay
  3. Choose from your list of existing payees or tap the + icon to add a new payee
  4. Follow the prompts to complete your payment.

Note that to pay to a person’s mobile, email, ABN/ACN or organisation ID, you’ll need to check that the recipient is setup with PayIDdisclaimer.

 

How to make a payment in Internet Banking

To make a payment;

  1. Log in to Internet Banking 
  2. Select Payments from the top menu and choose Pay Anyone
  3. Select the Account you want to pay from
  4. Choose an existing payee or use the Add a new payee option
  5. Nominate the amount and add a reference or message (both optional) that the recipient will see on their transaction details
  6. Choose to make a payment Today, Later or if you want to set up regular payments, you can choose Recurring
  7. Follow the prompts to finish your payment.

When you are transferring money it is your responsibility to ensure the details you provide are correct.

 

Payment limits

Payment limits in the ANZ App

To help keep your accounts secure, the payment limits are

  • Payments to a BSB and account number or PayID up to $1,000 per day
  • BPAY® payments up to $10,000 per day

Higher value payments with Voice ID

To make higher value payments using the ANZ App, you can use Voice ID to add an extra layer of protection. You'll need to use Voice ID for

  • Payments to a BSB and account number or PayID over $1,000 and up to $25,000 per day
  • BPAY® payments over $10,000 (new billers) or $15,000 (existing billers) and up to $100,000 per day.

How to set up Voice ID

Payment limits in Internet Banking

To help keep your accounts secure, the payment limits are

  • Payments to a BSB and account number or PayID from $1,000 to $10,000 per day depending on your chosen limit. 
    • To change your limit in Internet Banking, simply go to Payments and Change my Pay Anyone limit then follow the prompts.
  • BPAY® payments up to $75,000 per day (per CRN) and a single transaction limit of $49,999

Higher value payments with ANZ Shield

To make higher value payments using ANZ Internet Banking, you can use the ANZ Shield app to add an extra layer of protection. You'll need to use ANZ Shield for:

  • Payments to a BSB and account number or PayID over $10,000 and up to $25,000 per day

How to get ANZ Shield

Make a BPay® bill paymentdisclaimer

How to make a BPay® bill payment in the ANZ App

To make a BPay bill payment:

  1. Open the app and log in
  2. Go to the Accounts tab and tap Pay
  3. Choose an existing biller or Tap the + icon and choose BPay
  4. Follow the prompts to complete your payment.

 

 

How to make a BPay® bill payment in Internet Banking

To make a BPay® bill payment:

  1. Log in to Internet Banking 
  2. Select Payments from the top menu and choose Pay BPay bill
  3. Select the Account you want to pay from
  4. Choose a BPay biller from your existing list or click on Add a new biller (you’ll need the biller code and reference number)
  5. Nominate the amount and add a reference or message (both optional) that the recipient will see on their transaction details
  6. Choose to make a payment Today, Later or if you want to set up regular payments, you can choose Recurring
  7. Follow the prompts to finish your payment.

Make an overseas payment

What you'll need before you start

To make an overseas payment, you'll need:

  • name and address of the receiving bank 
  • bank account details you're transferring to, ie. country, SWIFT/BIC code, account number/IBAN and account name
  • the beneficiary's address
  • sufficient funds and daily limit on your accounts.

Funds transferred overseas may take 2 - 4 business days before being available in the payee’s (beneficiary's) account, depending on when ANZ accepts your instructions and whether a third party correspondent bank is involved.

 

How to make an overseas payment in Internet Banking

To make an overseas payment:

  1. Log in to Internet Banking 
  2. Select Payments from the top menu and choose International services (if it's your first time, you'll be prompted to register and agree to terms and conditions)
  3. Select Transfer funds overseas
  4. Choose the account the money is coming from
  5. Choose an existing payee or add a New payee
  6. Enter the payment details
  7. Follow the prompts to finish your payment.

Please take note of the Receipt number and Lodgement number for your own records.

Understand your SWIFTs, BICs and IBANs

What is a SWIFT/BIC?

  • SWIFT stands for Society for Worldwide Interbank Financial Telecommunication
  • BIC stands for Bank Identifier Code

Together, a SWIFT and BIC makes up the 8 - 11 character identification code of a bank or financial institution. In an international money transfer these codes help us identify the receiving bank or financial institution, so make sure the ones you use are up to date.

When you send a payment overseas, the SWIFT/BIC code is mandatory and identifies the beneficiary (receiving) bank or financial institution. Some countries will allow the option to enter a Branch number or a SWIFT/BIC code.

ANZ Australia’s SWIFT/BIC code is ANZBAU3M

How to get a SWIFT/BIC for your payment

You can contact the person or organisation you’d like to transfer to, contact their bank or refer to their bank’s website. 

What is an IBAN?

  • IBAN stands for International Bank Account Number

When you transfer money overseas, some countries require you to use an IBAN.  

An IBAN starts with a two letter country code and will contain between 15 and 34 letters and numbers. The length of an IBAN will differ depending on the country of the recipient. The IBAN should be presented as a continuous string of alphanumeric characters with no spaces (eg. GB29NWBK60161331926819).

ANZ does not have the authority to change an IBAN, so please make sure you have the right details before sending your payment. 

Australia does not use IBANs to receive payments and instead use BSB and account numbers.

How to get an IBAN for your payment

You can contact the person or organisation you’d like to transfer to, contact their bank or refer to their bank’s website. 

Need more help?

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Your questions answered

Payments within Australia

Yes. You can skip a future payment, transfer or bill payment in ANZ Internet Banking. 

Skip/unskip future payment/transfer

You can delete a payment if its scheduled for a future date:

Delete a future payment/transfer

If your payment is scheduled for today, ANZ can’t cancel the payment, but you can:

  • enquire about a past funds transfer or payment in ANZ Internet Banking; or
  • contact us, 24 hours a day, seven days a week.
  • It may take up to 6-8 weeks for the resolution of a payment dispute.

If your payment has already been processed, and you think you may have entered the incorrect payment details, you can enquire about a past payment (within Australia) using ANZ Internet Banking.

  • Alternatively, you can contact us, 24 hours a day, seven days a week.
  • It may take up to 6-8 weeks for the resolution of a Pay Anyone dispute.

BPAY® bill payment

ANZ can investigate any BPAY® transaction on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the payment.

  • Disputes can take up to 21 days to be resolved
  • The EFT Disputes Department will advise you of the result in writing
  • To lodge your enquiry, you can enquire about a past BPAY® bill payment in ANZ Internet Banking or contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

     

Whenever you submit a BPAY® bill payment you receive a lodgement number. This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

  • You can check the status of your BPAY® bill payments and the receipt number via the View past payments / transfers in the Payments menu
  • For unsuccessful payments, the status will show as failed.
  • You can also view the details of the payment to see the reason for failed payments.

ANZ can investigate any BPAY® bill payment on your account by lodging a dispute with our EFT Disputes Department. They will contact the merchant involved on your behalf to investigate the transaction.

  • BPAY® bill payment disputes can take up to 21 days to be resolved
  • The EFT Disputes Department will advise you of the result in writing
  • You can enquire about a past BPAY® bill payment in ANZ Internet Banking, or you can contact us 24 hours a day, seven days a week.

     

Bill payments from your ANZ Credit Card can be processed as either a purchase or cash advance. This is dependent upon how the biller is set up with the BPAY® billing service. The biller has the option of accepting a credit card as a method of payment.

  • If the biller chooses to accept, the bill payment is processed as a purchase
  • If the biller does not accept credit card payments, ANZ may allow you to make the payment from your ANZ Credit Card (if sufficient funds are available)
  • If you choose to proceed with the credit card payment, it will be processed as a cash advance, a fee may be charged and interest will accrue accordingly.

You can add a BPAY® biller to your ANZ Internet Banking. All you need is the biller code and reference number from the bill and the description of the bill.

There is no charge for paying bills online. However, if you use all of your monthly free withdrawals for your accounts, normal excess transaction fees and government charges will apply.

Payments initiated via BPAY® from an ANZ Credit Card may be considered as a cash advance, hence may incur an interest.

If you have a lot of billers in your BPAY Biller list, and you are finding it difficult to locate your biller when making a BPAY payment, you can try one or both of the below methods:

  • Change the view toggle. You can choose to view your payees either in a multi-column ‘Tile’ view, or a more traditional single column ‘List’ view
  • Use the filter textbox. You can type characters into the filter textbox (look for the magnifying glass) to reduce the number of billers displayed. Only the billers matching what you’ve typed will be shown.

Overseas payments

The Total amount payable is calculated by adding the transfer amount to the ANZ transfer fee. This is the total amount you will pay for your International Money Transfer.

The correspondent bank fee will be deducted from the transfer amount.

The Estimated beneficiary amount is an estimate of the amount the person or institution you’re transferring to (the beneficiary) will receive. This is calculated by subtracting the Estimated correspondent bank fee from the transfer amount.

A correspondent bank fee is a fee that is charged by overseas banks to process an International Money Transfer. If applicable, the correspondent bank fee is deducted from the transfer amount.

When you make an International Money Transfer, we will provide you with an estimate of the correspondent bank fee.

Payer details are now automatically included when you choose an account, so we’ve removed these details from the page.

The address details for the account you’re transferring from need to be correct to comply with the Australian Transaction Reports Act 1988, and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

In the case of accounts with more than one address, the first address listed will be used.

For business accounts, the ‘payer’ will be the customer whose bank account is being used for the transfer, not the person making the IMT on behalf of the account holder.

ANZ Internet Banking and ANZ Internet Banking for Business only allow international money transfers to specific countries. Give us a call or visit a branch if you want to make an International Money Transfer to a country not shown in the destination country drop-down list.

When you’re transferring to some countries you’ll need extra information. The fields required to be filled-in will differ depending on the country you’ve chosen.

  • Vietnam requires the passport or citizen card number of the recipient
  • All countries require the beneficiary/recipient address
  • For payments to South Africa and Bangladesh, the recipient needs to contact their bank to claim funds. If they don’t do that, the funds won’t be credited to their account.
  • For payments to China, the payee should not be an individual where the purpose of the payment relates to trade.
  • For the following countries, IBAN is mandatory; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Polynesia, Germany, Greece, Hungary, Ireland, Israel, Italy, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macedonia, Mauritius, Monaco, Montenegro, Netherlands, New Caledonia, Norway, Pakistan, Poland, Portugal, Qatar, Romania, Saudi Arabia

By selecting 'Get rate', you are calculating the exchange rate for your International Money Transfer and an estimate of the total fees for the transaction.

You’ll also generate estimates of the correspondent bank fee and the amount the beneficiary will receive.

When you select 'Get rate', you’ll be given an exchange rate for your International Money Transfer which will be valid for 10 minutes. In the 'Enter your transfer details' section, there is a timer which shows when the exchange rate will expire. If the exchange rate expires you will need to select ‘Get rate’ to obtain a new exchange rate.

Whenever you confirm a payment/transfer you’ll see a lodgement number and receipt number.The receipt number confirms that the payment has been submitted successfully.

You can check the status and the receipt number via the 'View past payment/Transfers' function. For unsuccessful payments, the status will show as Failed. You can also check the details of the payment to find the reasons the payment failed.

Find out more about past payments and transfers.

Transfers are processed overnight on bank business days.

The time it takes for the international payee’s account to be credited will vary depending on the policy and the systems of the bank the account is held with.

Note: For ANZ Banking for Business, regardless of the payment authorisation period specified by ANZ Internet Banking for Business users at registration, any overseas transfers must be authorised on the same day the transfer is lodged. Due to fluctuating rates, if transfers aren’t authorised on the same day, they will expire.

The total is the sum of the Transfer Amount and Transfer fee. When foreign currency is used, the Amount is the Australian dollar equivalent of the Transfer amount.

Note: Please be advised that overseas banks may charge fees for processing this transfer, which may be deducted from the amount you’re sending.

You can transfer an amount equal to or less than the balance of your daily Pay Anyone limit, including the relevant processing fees.

Note: For ANZ Internet Banking for Business customers, the maximum amount that can be transferred overseas is $150,000 (AUD) even if the daily limit amount assigned to your profile is higher than this.

When you are transferring money overseas it is your responsibility to ensure the details you provide are correct.

We don’t check payment details and if those details are wrong, it may result in an unsuccessful transfer or the funds may go into the wrong account.

You can check the details of the payment that you have made online:

Alternatively, you can give the ANZ International Support Centre a call directly on 1800 352 535 
(International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

When transferring to a BSB and Account number, it is your responsibility to ensure that the details provided by you are correct or your payment may be sent to the wrong account. ANZ does not check that the details provided by you are correct.

When transferring to a PayID, it is your responsibility to check that the PayID you’ve entered belongs to the person that you intend to pay.

You cannot delete or cancel an immediate payment or a payment to be processed today.

Future-dated payments require cleared funds in your account at 11.59pm Melbourne time on the day before the scheduled payment date or your payment will be unsuccessful.

You cannot amend a recurring payment. You must delete the existing recurring payment series by selecting the recurring payment series from the Manage future payments / transfers function and then set up a new recurring payment series.

Payments from your ANZ Credit Card are treated as a cash advance, which may involve a fee (interest is applicable).

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Please note that not all Australian bank accounts will be able to send and receive faster payments. For more information about participating financial institutions visit www.nppa.com.au. If one of the accounts is not able to send or receive faster payments, ANZ will use the best available alternative to process the payment, but this may not be as fast..

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Available when the sending and receiving accounts are capable of processing faster payments. Not available on some ANZ accounts, including ANZ One, ANZ Home Loans and ANZ Personal Loans. Technical interruptions may occur.

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BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518. 

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