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Add or change a payee

Like the contact list on your phone, your payee list should be updated when details change. You may also like to do a spring clean by adding new payees or removing those you don’t use anymore.  It’s at your fingertips with the ANZ App and ANZ Internet Banking. We can show you how.

Add a payee or biller

If you're adding a BPAY biller,  you’ll need some details from your bill to add the new biller to your list:

  • Biller name and/or Biller Code: You can find the Biller Code and Biller name on the payment section of your bill.
  • Reference: This reference number is a unique customer number assigned to you or your bill by your BPAY biller. It can be found in the payment section of your bill where the Biller Code is displayed.

How to add a payee or BPAY biller in the ANZ App

To add a payee or biller in the ANZ App:

  1. Open and log in to the ANZ App
  2. Tap Pay
  3. Choose the + symbol in the top right corner
  4. Follow the prompts.

Important note: it’s your responsibility to ensure the information you provide is correct. Incorrect information may result in an unsuccessful payment or being paid to an incorrect account.

How to add a payee or BPAY biller in Internet Banking

To add a new payee:

  1. Log in to Internet Banking
  2. Go to the Settings menu
  3. Select Manage payees and Add a new payee
  4. Follow the prompts.

To add a BPAY biller:

  1. Log in to Internet Banking
  2. Go to the Settings menu
  3. Select Manage billers and Add a new biller
  4. Follow the prompts.

Important note: it’s your responsibility to ensure the information you provide is correct. Incorrect information may result in an unsuccessful payment or being paid to an incorrect account.

Add a payment type to a payee

You can add up to 20 payment types for a single payee. These include:

  • BSB and account number
  • Phone number
  • Email address
  • ABN/ACN or Organisation ID

How to add a payee’s payment type in Internet Banking

To add a new payment type to an existing payee:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu
  3. Select Manage payees
  4. Select Edit for the payee you wish to edit
  5. Under Add a new payment type, select the detail you’d like to change
  6. Follow the prompts.

When adding details used for PayID (eg. phone number, email, ABN/ACN or organisation ID), if the details aren’t linked to a bank account, it will display an error message prompting you to check that the information is correct.

Change payee details

How to edit payee and biller details in Internet Banking

To edit payee details:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu
  3. Select Manage payees
  4. Select edit for the payee you wish to edit
  5. Follow the prompts

To edit BPAY biller details:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu
  3. Select Manage billers
  4. Select edit for the biller you wish to edit
  5. Follow the prompts.

Before editing a payment type or biller information, you must first cancel any scheduled payments to that payment type.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date.

How to edit a future payment

Delete a payee

How to delete a payee in the ANZ App

To delete a payee in the ANZ App:

  1. Open and log in to the ANZ App
  2. Tap Pay
  3. Find the payee you’d like to delete and, depending on your device type:
    • For Apple iOS: touch+slide the payee name to the left exposing the Delete button
    • For Android: touch+hold Payee. A box will appear for Delete recipient
  4. Tap Delete

Before deleting a payee or biller, you must first cancel any scheduled payments to that payee.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date.

How to edit a future payment

How to delete a payee in Internet Banking

To delete a payee:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu
  3. Select Manage payees
  4. Select Delete for the payee you wish to delete
  5. Follow the prompts.

To delete a BPAY biller:

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu
  3. Select Manage billers
  4. Select Delete for the payee you wish to delete
  5. Follow the prompts.

Before deleting a payee or biller, you must first cancel any scheduled payments to that payee.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date.

How to edit a future payment

Managing your international payees

How to add an international payee in Internet Banking

To add an international payee to your list:

  1. Log in to ANZ Internet Banking
  2. Go to the Payments menu
  3. Select International payee list
  4. Select Add payee
  5. Follow the prompts.

How to edit or delete an international payee in Internet Banking

To edit an international payee in your list:

  1. Log in to ANZ Internet Banking
  2. Go to the Payments menu
  3. Select International payee list
  4. Select Edit or Delete for the payee you wish to edit
  5. Follow the prompts.

Important note: it’s your responsibility to ensure the information you provide is correct. Incorrect information may result in an unsuccessful payment or being paid to an incorrect account.

Fields marked on the screen with an asterisk (*) are mandatory.  If these are not entered, processing cannot continue.  These include Account name and, depending on the destination country you may need a SWIFT/BIC code, Branch number, account number or IBAN.

Understand your SWIFTs, BICs and IBANs

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Your questions answered

Yes, any changes to a payee or biller will update on both the ANZ App and Internet Banking.

You can transfer funds from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

Yes. You can pay from your account to any Australian financial institution (bank, building society, credit union) account. All you need is the payee's account or PayID details.

No, however if you choose to save the payee, their details will be stored in your payee list.

This means their details will automatically be displayed in the Select a payee to transfer to section when making a payment. So if you need to transfer money to their account again, you can simply select them and their details will be filled automatically.

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

Create a PayID

To receive payments using one of these details, you can create a PayID.

Please note that a PayID can’t be created with ANZ using a landline.

No, you can only add or delete payees in the ANZ App. To edit a payee, please use ANZ Internet Banking.

If you want to save a payee's details to your payee list, you will need at least one of the following;

  • BSB number that is exactly six digits and identifies the bank and branch of the payee and account number, which is numeric
  • The payee’s PayID phone number
  • The payee’s PayID email address
  • The payee’s PayID ABN/ACN
  • The payee’s PayID Organisation ID

You will also need to create a payee nickname to help you identify them for future transfers.

To edit or delete or payee, you must first cancel any pending future or recurring payments.

If you wish to delete a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date.

How to edit a future payment

No. Changing a payee nickname will only change the way their name appears in your payee list and on your lodgement receipts. 

While you can’t select and delete multiple payees at the same time, it is quick and easy to delete payees without leaving your payee list. To do this, follow the steps to Delete a payee from your payee list.

No. Once you delete the payee, their details will be immediately removed from your payee list. You will need to re-enter the details if you want to transfer to this payee in the future.

A payment type is the identifier that you address your payment to. A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee.

If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently.

If you make a payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

No. You can’t remove a payment type when making a payment. A payment type can only be removed when managing your payee list. 

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.

When you delete a payee all of the payment type/s that you’ve saved for them will be deleted as well.

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

  • Be unsuccessful as the payment type is invalid, or;
  • Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

ANZ Internet Banking allows you to search for a biller name if you do not know the biller code.

You need the Biller Code and/or Biller name, and reference number. If you have a copy of your bill, you can check the payment section for these details.

When using the Add BPAY biller function, you always need to save the biller or you’ll lose the details. However, if adding a BPAY biller during a BPAY bill payment, you’re able to proceed without saving the biller.

The Biller Code is displayed in the payment section of your bill. If you can’t locate this, don’t worry as ANZ Internet Banking can look up the Biller Code for you.

  • Enter letters of the Biller name and you’ll see matching billers as you type
  • When you select the desired Biller name from the list, the corresponding Biller Code will be displayed automatically.

Some billers require a different reference number for each bill. The asterisk identifies these billers, so you remember to provide a new reference each time you pay a BPAY bill.

You can either change the BPAY reference number or nickname for the biller.

  • Once you're happy with the changes select "Save details".
  • You will return to your biller list immediately, with the biller details updated

You cannot edit a biller if there is a future BPAY® bill payment scheduled for that biller. You must first cancel any pending future bill payments.

If you wish to delete a future dated or recurring bill payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the bill payment date.

 

Fields marked on the screen with an asterisk (*) are mandatory.  If these are not entered, processing cannot continue.  These include Account name and, depending on the destination country you may need a SWIFT/BIC code, Branch number, account number or IBAN.

Understand your SWIFTs, BICs and IBANs

If you choose to save the payee, their details will be stored in your international payee list.

  • This means you won't need to re-enter the payee details each time you make a payment to this payee.

If you want to save an international payee to your list you'll need the following information:

  • Title of the beneficiary
  • Account Name
  • Branch Number
  • Account Number/IBAN
  • Bank Name in full
  • Branch Address
  • BIC/SWIFT

Understand your SWIFTs, BICs and IBANs

It is your responsibility to check your email or log on to ANZ Internet Banking to receive notification of new bills; and to ensure your email address is accurate and current or you may not receive notification of new bills.

Your access to BPAY View™ is dependent on the biller accepting your registration.

Second and final notices for bills will not be shown differently than normal bills. It is your responsibility to keep track of your payments.

If, for any reason, you are unable to access ANZ Internet Banking, it is your responsibility to organise alternative billing methods with your billers.

Any authentication questions asked by BPAY View™ billers are requested and used only by the biller in processing your registration.

BPAY® is registered to BPAY Pty Ltd ABN 69 079 137 518.

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