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Important documents

Take a look through some of our resources below to help you with your banking needs. Here you'll find our Financial Services Guide, Credit Guide, brochures, and more. 

Important information

Financial Services Guide (PDF)

Provides information on the financial services and products we offer and what to expect from your interactions with ANZ.

ANZ Credit Guide (PDF)

See information about our consumer credit products and some of our obligations when we provide credit to you. 

ANZ Privacy Policy (PDF)

Learn about our collection, use, disclosure and security of your personal information. Find out how to access or correct your personal information, or how to make a complaint. Visit the ANZ Privacy Centre for further details. 

ANZ Complaint Guide (PDF)

Understand how to make a complaint, how long the process takes and what to expect from us. 

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Support services

Explore our support services for help with banking or understanding your finances.

Get support

Find an ANZ location or service

Find a branch or ATM near you, or look up a specialist to help you with your query. 

Find us

ANZ uses the personal information that you provide here to assist you with your request. The ANZ Privacy Policy details how ANZ will collect, use, disclose, manage and protect your personal information.