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Find ANZ Support Centre
Find ANZ Support Centre

ANZ Shield

Get more protection when you bank online. ANZ Shield is a security app that verifies your ANZ Internet Banking activity. Plus, it offers access to additional ANZ Internet Banking services.

Register for ANZ Shield

Why choose ANZ Shield?

What is ANZ Shield? 
 

  • A security app for iOS devices running 16.7.10 or above and Android devices running 12.0 or abovedisclaimer
  • Available for ANZ Internet Banking and ANZ Internet Banking for Business customers   
  • Offers added security for logging in to internet banking and a range of transactions
  • Provides an extra level of authentication
  • Convenient alternative to an ANZ Security Device, which is a physical device
  • Use ANZ Shield across all of your linked CRNs for a simple, streamlined security service

What can ANZ Shield help you with? 

 

Changes to ANZ Shield Terms and Conditions and Licence Agreement

Please note that the ANZ Shield Terms and Conditions and Licence Agreement has changed recently.

A summary of the recent changes can be found here and the new Agreement can be found here. The changes are now effective.

How to get a
Sync Code

To register for ANZ Shield, you’ll need to get a Sync Code. There are different ways to get a Sync Code, depending on your circumstances.

Registering ANZ Shield for the first time?

To get your Sync Code, log in to ANZ Internet Banking and go to Profile, then ANZ Shield and follow the prompts. You can then use the Sync Code to complete your Shield registration.

Have you deleted and reinstalled ANZ Shield?

You’ll need to give us a call so we can help you register. We’ll help you get a Sync Code as part of this process.

ANZ Internet Banking customers, give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas).

ANZ Internet Banking for Business customers, give us a call Mon-Fri, 8:00am-6:00pm (AEST) on 1800 269 242 (or +61 3 8699 6906 from overseas).

Are you registering ANZ Shield on a new device?

If you have access to ANZ Shield on your old device, log in to ANZ Internet Banking, go to Profile and then ANZ Shield and follow the prompts.

If you don’t have access to ANZ Shield on your old device, you’ll need to give us a call, and we’ll assist with the registration process.

ANZ Internet Banking customers, give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas).

ANZ Internet Banking for Business customers, give us a call Mon-Fri, 8:00am-6:00pm (AEST) on 1800 269 242 (or +61 3 8699 6906 from overseas).

How to generate a
Shield Code

1.

Register for ANZ Shield

Once you've registered for ANZ Shielddisclaimer, you'll be prompted to generate a Shield Code when making certain internet banking transactions or certain changes to your account.

2.

Generate a Shield Code

To generate a Shield Code, open the ANZ Shield app from your registered device and enter your four-digit ANZ Shield PIN.

Important: Never provide your ANZ Shield Code to anyone, including ANZ staff.

Help and support

Need help with ANZ Shield?

ANZ Internet Banking customers

If you forget your ANZ Shield PIN, accidently delete the ANZ Shield app, lose or change devices and can’t access your old device, please give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas).

 

ANZ Internet Banking for Business customers

Please call our help desk on 1800 269 242. We're available on from 8am - 6pm (AEST), Monday to Friday. If you're calling from overseas, 
please dial +61 3 8699 6906.

No longer want to use ANZ Shield?

ANZ Internet Banking customers

Follow these steps to remove ANZ Shield from your devices:

  1. Log in to ANZ Internet Banking through your registered phone or tablet.
  2. Select 'ANZ Shield' from the 'Profile' menu.
  3. Choose 'Deregister' from the 'ANZ Shield Hub'.

If you don’t have your registered phone or tablet with you, please give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas).

ANZ Internet Banking for Business customers

To remove ANZ Shield, please contact the ANZ Internet Banking for Business Help Desk to discuss other security options. We're available on 1800 269 242 from 8am - 6pm (AEST), Monday to Friday (International callers: +61 3 8699 6906).

ANZ Shield FAQs

ANZ Shield gives you immediate access to additional security features for ANZ Internet Banking and ANZ Internet Banking for Business, and registering is quick and convenient. To learn more about how ANZ's keeping your banking safe, visit our Security hub.

A Sync Code is used to help you register for ANZ Shield. To find out how to get one, read more about Getting a Sync Code.

As part of the registration process, you’ll also set up a Shield PIN which you can use to log in to the ANZ Shield App.

Once you’ve registered, you can generate a Shield Code using the ANZ Shield App to provide an extra layer of authentication and security in Internet Banking. Read more about how to generate a Shield Code.

 

Important: Never provide your ANZ Shield Code to anyone, including ANZ staff.

You may be asked to provide a Shield Code to authenticate certain payments and online activities that ANZ considers high risk. For ANZ Internet Banking for Business customers, you’ll be asked to provide a Shield Code to authenticate all third-party payments.

 

Important: Never provide your ANZ Shield Code to anyone, including ANZ staff.

Yes, you will need to re-register for ANZ Shield if you delete and reinstall the app. To do this, you’ll need to give us a call.

ANZ Internet Banking customers, give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas). ANZ Internet Banking for Business customers, give us a call on 1800 269 242, 8:00am-6:00pm Mon-Fri (AEST) (or +61 3 8699 6906 from overseas).

Yes, if you change device or install ANZ Shield on a new device you’ll need to re-register.

There are two ways to re-register, depending on your access to ANZ Shield on your old device.

  1. If you have access to ANZ Shield on your old device, log into ANZ Internet Banking, go to Profile and then ANZ Shield and follow the prompts.
  2. If you don’t have access to ANZ Shield on your old device, you’ll need to give us a call, and we’ll assist with the registration process.

ANZ Internet Banking customers, give us a call anytime on 13 33 50 (or +61 3 9683 8833 from overseas). ANZ Internet Banking for Business customers, give us a call on 1800 269 242, 8:00am-6:00pm Mon-Fri (AEST) (or +61 3 8699 6906 from overseas).

Try the following:

  • Check your Spam or Junk messages folder.
  • Contact your mobile service provider to ensure your number is not blocked from receiving SMS messages from ANZ.
  • Verify that your mobile number is up to date and update it if necessary.
  • Clear your browser's cache, cookies, and browsing history, then close and reopen your browser before trying again.

Try the following:

  • Clear your browser's cache, cookies, and browsing history, then close and reopen your browser before trying again.
  • Retry the registration process using a different web browser.
  • If you are connected to a VPN, disconnect from it and try registering again.

Security resources

ANZ

Types of scams and what to watch out for

What is credit card fraud? Protect yourself

Banking securely guide (summary) (PDF 1MB) 

Being safe online (easy read guide) (PDF 4MB) 

Other resources

Australian Cyber Security Centre

'Have you been hacked?' quiz 

Cyber security guides for your family 

Sign up for cyber security email alerts 

National Anti-Scam Centre

The Little Black Book of Scams 

Videos, factsheets and reports 

Get in contact with us

Report a lost or stolen card Report fraud or scams

Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.

Please click here for the ANZ Shield Terms and Conditions and Licence Agreement (PDF).

ANZ Shield requires you to grant some permissions so that the app can work as expected. These include the ability to make and manage calls and check your network status so that you can call us for support, and the ability to write to the device’s storage so that we can save important information in the background. You can revoke these permissions at any time in your device settings.

Temporary service interruptions may occur. Technical requirements apply.

For information about fees & charges, please see the Business Banking Transaction Accounts Fees and Charges (PDF), ANZ Business Transaction Accounts Terms and Conditions (PDF) and Business Banking General Service Fees and Charges (PDF).

Apple is a trade mark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.

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Network and internet connectivity are not required for the use of ANZ Shield.

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