What if I’m overseas, or have little or no reception, so can’t receive SMS?
Pay Anyone payment
If you’re making a Pay Anyone payment, you can install ANZ Shield. ANZ Shield is an Application for mobile phones available in Google Play and Apple App stores. You do not need to be online to use ANZ Shield. Once you have downloaded the App, ANZ Shield can be used as an offline authentication tool – so even in areas without reception this will work. Read more about ANZ Shield here.
For further help please call on 13 13 14 or +61 3 9683 9999 if you are calling from outside Australia.
Other online banking activities
For other online banking activities, you will need to contact us on 13 13 14 or +61 3 9683 9999 if you are calling from outside Australia.