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Mobile banking security

Stay safe on the go. Protect your personal information and your money with our tips on mobile banking security.

Set up phone security

It can be stressful if your mobile gets lost or stolen. Luckily, there are ways to set up your phone to safeguard your information.

  1. Set an automatic lock.
  2. Use a secret PIN and/or fingerprint detection.
  3. Sign out of websites, including mobile banking sessions, after browsing.
  4. Set your security software to update automatically.
  5. Back up your files regularly.
  6. Download Apple’sdisclaimer Find my iPhonedisclaimer app or sign in to Google’sdisclaimer Find My Device (for Androiddisclaimer) to find, lock or clear your phone.

Voice ID on the ANZ App

Voice ID. It's simple and secure.

  • You can now make Pay Anyone payments over $1,000 and BPAY® payments over $10,000 from the ANZ app, conveniently and securely using Voice IDdisclaimer
  • No extra passwords or codes to remember, just say the phrase "my voice confirms my identity“
  • Voice ID uses voice biometrics to confirm your identity based on hundreds of unique characteristics

Only install apps from official app stores

Only download apps from official app stores like Apple and Google Play, not from links in emails, social media posts or texts.

Many apps want to access personal data like your contacts or location, or collect information from third party sites you visit. Manage each app’s permissions by going to ‘Settings > Privacy’ (for Apple iOS devices) or ‘Application Manager’ (for Android).

Update your apps and operating system

Enable automatic updates of your apps and operating system to ensure you have the latest security software and patch updates.

Avoid jailbreaking your phone

Removing manufacturer restrictions leaves your phone vulnerable to threats.

Be cautious of public Wi-Fi

Exercise caution when using public Wi-Fi for online banking or sending emails. Restrict your device from automatically connecting to unknown networks as they might be monitored to collect your information.

SMS one-time passcode (OTP)

An extra layer of protection for ANZ online banking activities. You may receive an SMS OTP to verify a range of online banking activities. Learn more about SMS OTP.

Don’t reply to suspicious texts, calls or emails

ANZ will never contact you to ask for confidential information like bank details or passwords. If you receive a message like this, don’t respond to it and let us know.

The only way you should visit our site is by typing www.anz.com.au. Never follow links that you’ve been sent.

If you receive a suspicious message, report it to hoax@cybersecurity.anz.com.

Learn more about what to do if you receive a suspicious message.

Keep us in the loop

If you change your number, lose your phone or plan on travelling overseas, give us a call on 13 13 14 so we can update our records. If we have your correct contact information, we can tell you about any unusual account activity as soon as we spot it.

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you and read the relevant Terms and Conditions, Product Disclosure Statement and the ANZ Financial Services Guide (PDF, 104kB) before acquiring any product. 

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Apple, iPhone and iPad are trade marks of Apple Inc., registered in the US and other countries. 

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Android, Google and Google Play are trade marks of Google Inc.

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