How we protect you
ANZ Internet Banking guarantee
We will reimburse any unauthorised transactions on your account, provided you didn’t contribute to the loss and you let us know as soon as you discover itdisclaimer.
Our free ANZ Shield app (compatible with Android™ and iPhone®) is an extra optional security measure, providing two-factor authentication to verify your online banking details. The app also gives you access to additional online banking features. Learn more about ANZ Shield
SMS one-time passcode (OTP)
An extra layer of protection for ANZ online banking activities. You may receive an SMS OTP to verify a range of online banking activities. Learn more about SMS OTP.
If you forget to log out of online banking, we automatically time-out your session.
Set personal answers to three questions from our list and if you perform a risky activity like updating your phone number or adding a new biller, you'll be asked for your answers (unless you have ANZ Shield). If you didn't set up your questions when you first registered for ANZ Internet Banking, you can log in to do so now.
Quick tips for safe online banking
- Always log in by typing www.anz.com.au into your browser’s address bar, not through clicking on any links that you’ve been sent
- Scan your computer regularly for viruses and spyware
- Be wary of text messages, phone calls or emails asking for your banking details. ANZ will never message you for this information