How to be safe online

Bank safely online

Keeping your personal information and banking details safe is our top priority, but there are also actions you can take to keep your online banking sessions secure. Read our online banking safety tips below:

• Always log in to ANZ’s site by typing www.anz.com.au into your browser’s address bar, rather than by following any links or bookmarked pages.
• Avoid banking online when you’re using public Wi-Fi.
• Choose your passwords carefully and change them regularly.
• Log out of online banking as soon as you’ve finished.

Choose your passwords carefully

If your passwords are stolen, your banking, emails, social media accounts and online shopping accounts could all be vulnerable to identity theft. Protect access to your accounts by following these tips:

• Don’t share your passwords with anyone, especially not through unsolicited emails, calls or texts. Remember that ANZ won’t ever email or text asking you for personal information.
• Create strong passwords/passphrases made up of a minimum of eight characters, using combinations of numbers, upper and lower cases; and avoid using passwords which can be guessed easily e.g. your date of birth, name, pet’s name or 'password1'.
• Establish different passwords for online banking, social media accounts and email so that if one account is compromised, your other accounts won’t be as well.

If you think your ANZ password’s been compromised, call us on 13 33 50

Shop safely online

Love online shopping? Make payments safely and securely by following these tips:

• Look for 'https://' and the padlock symbol in your browser’s address bar to check whether the site you’re visiting is secure.
• Take a look at reviews on the online store you’re visiting to confirm it’s legitimate.
• Make secure payments through PayPal or BPAY®, rather than via money transfers and direct bank deposits.
• Never send your bank or credit card details via email, text or through social media.
• Avoid making payments online when you’re using public Wi-Fi.

Be wary of suspicious messages

Links in texts or emails from a sender you don’t recognise should be treated with caution. By clicking, you might inadvertently download malicious software (malware) on to your phone or computer. This could stop your device from working, corrupt your files and give unauthorised access to your personal information.

Signs of suspicious messages

• It’s unexpected, from an unknown sender and/or includes unfamiliar links or attachments.
• It creates a sense of urgency to act e.g. ‘Update your online account details immediately’ or ‘Click now to claim your prize!’.
• It asks you for your personal or financial information.
• It appears to be from a legitimate source but the contact details or website address is different to the actual company’s when you search for it online.

What to do if you’ve received a suspicious message

Contact the organisation that seems to have sent the message to confirm that it’s a legitimate email from them. Call the phone number listed on their website - don’t use any contact details from the message itself.

Contact us if you’ve received a suspicious text, call or email that mentions ANZ.

Protect yourself from identity theft

Your identity might have been stolen if you’re:

• getting unsolicited bills, credit or loan statements
• receiving calls from creditors that you know nothing about
• finding it hard to get a credit card or loan due to an inexplicable poor credit rating.

If you think your identity might have been stolen, you need to:

• contact IDCARE, Australia’s national identity and cyber support service
• reset your passwords
• ensure your mobile and apps are secure
• run security software across your devices to check for malware.
• let us know by calling 13 33 50