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View past payments/transfers

The past payments/transfers feature allows you to navigate your ANZ Internet Banking-initiated, payments and transfers without the noise of all your day-to-day transactions. You can search, view and enquire on payments/transfers up to 120 days old.

View details of past payments/transfers

How to view details of past payments in Internet Banking

To view payment/transfer details:

  1. Log in to ANZ Internet Banking 
  2. Go to the Payments menu
  3. Select View past payments / transfers
  4. Search for and select the past payment/transfer you wish to view.

Search past payments/transfers

How to search for past payments in Internet Banking

To search for past payments/transfers:

  1. Log in to ANZ Internet Banking 
  2. Go to the Payments menu
  3. Select View past payments/transfers
  4. Select the account you'd like to search transactions for or, alternatively you can select to search all accounts. If the account you wish to view has been closed or de-linked from your ANZ Internet Banking CRN, select All Accounts
  5. Select your date range and transaction type
  6. Click Search. A list of past payments that meet your search criteria will then display.

Something doesn’t look right?

If you don’t recognise a payment or transfer, your online banking security may be compromised and you should contact us immediately.

13 13 14

24 hours a day, seven days a week.

International callers: +61 3 9683 8833

Enquire vs Dispute

If you’re confused about when to enquire and when to dispute:

Enquire about a past payment/transfer

This is limited to payments/transfers initiated by you in Internet Banking. For instance, when you check the transaction history of your account and notice a transaction that you cannot recall, you may send an enquiry through to ANZ to seek further information on who the funds were sent to.

 

Dispute transactions

This facility enables you to enquire about an incorrect payment/transfer including purchases or charges from a third party like when you buy something at a shop or online. Use this option when you don’t recognise a transaction from your account and we can investigate it for you. You can lodge a dispute online using the ANZ App or ANZ Internet Banking.

How to dispute a transaction

Enquire about a past payment/transfer

How to enquire about a past payment/transfer

To enquire about past payments/transfers:

  1. Log in to ANZ Internet Banking 
  2. Select the Contact icon in the header
  3. Select Funds transfer/Pay Anyone enquiry
  4. Alternatively, you can enquire directly from the payment/transfer in the View past payments/transfers function
  5. Select the enquiry type
  6. Select or enter the payment/transfer details
  7. If your payment does not already appear in the table, you can find your payment by selecting Find past payment or Find past transfer (applies to payments completed within the last 120 days). Alternatively, you can choose to Enter payment details manually
  8. Follow the prompts.

ANZ Internet Banking doesn’t allow you to cancel payments to be processed today, so you need to contact ANZ to investigate and ensure your issue is rectified promptly.

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Your questions answered

You can use one of the following methods to find payments/transfers older than 120 days:

If the account you wish to view has been closed or de-linked from your ANZ Internet Banking, select "All Accounts". 

  • Your payments/transfers list will then include all payments/transfers from these accounts.

Whenever you confirm a payment/transfer you'll see a lodgement number This confirms your payment was successfully submitted. You will also receive a receipt number when your payment is actually processed.

  • If you made a future-dated payment or transfer, you can check the status and the receipt number in "View past payments / transfers" after the payment/transfer date. 
  • For unsuccessful transfers/payments, the status will show as failed. You can also check the details of the payment/transfer to find the reason the payment/transfer failed.

Find out more about past payments/transfers

If the payment/transfer was scheduled for today, has not been debited from your account and does not appear in the "View past payments / transfers" page, it could mean that the payment/transfer is still being processed.

  • You can look in "Manage future payments/transfers" for details
  • If there is a payment/transfer with a "Locked" status, this means it is currently being processed

Once processing is completed it will appear in the "View past payments/transfers" page.

If the status of a transaction is shown as "Status unknown" it could mean that the payment/transfer is currently being processed.

  • Once processing is completed, the status will change to either "Paid" or "Failed"

Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week if you require more information.

If you have deleted a scheduled future payment/transfer or bill payment before it was processed, it will be displayed in your "Manage future payments/transfers" or bill payments with a status of "Deleted".

If the status of a transaction is shown as "Failed", it means that the payment/transfer could not be processed. Hence the payment/transfer was not debited from your account.

If you wish to view the details of the payment or transfer:

  • View details of a past payment – instructions above

Please contact the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week if you require more information.

Your payment/transfer will not be found in ANZ Internet Banking if your payment/transfer was completed more than 120 days ago.

If you wish to enquire about an older payment, you can either enter the details manually (see Option 2) or call us on 13 33 50 (International callers dial +61 3 9683 8833), 24 hours, 7 days a week.

 

If you believe a past payment or transfer was NOT initiated by you, we recommend you contact ANZ immediately on 13 33 50 (International callers: +61 3 9683 8833).

It will take between four and six weeks, depending on the availability of funds and/or consent received by the incorrect recipient.

If you have not heard back from us in this timeframe, please call us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

The Enquire about a past payment/transfer function is only for Australian payments and for transfers made between your ANZ accounts.

To enquire about an international money transfer, please enquire about a past international services payment.

Important information

The time that it takes for a payment/transfer to be processed to your account will depend on the payment/transfer type. Check your Electronic Banking Conditions of Use for details. 

The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.

All fund transfers between your linked accounts performed after 10.00pm Melbourne time or on weekends or public holidays for the same day payment/transfer, may be processed on the following bank business day.

All Pay Anyone and BPAY® payments requested after 6.00pm Melbourne time or on weekends or a public holiday may be processed to your account on the following bank business day. 

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